Dr. Kettlehake and her staff are amazing. Wait time was short to get an appointment considering I…read morewas a new patient. Dr K took her time with me. The staff were all friendly yet professional. I highly recommend this office.

I took my kids to her when we 1st moved to the island. She rudely reprimanded my 10 yr old and I…read morefelt and examined my daughter below the belt when I brought her in for a bladder infection w/o telling me beforehand or asking. Lousy bedside manner. Never went back

5 Star Medical care for more than 15 years. Dr. Kelly listens, remembers and provides excellent…read morequality care for me and my husband. He has referred us to the highest quality specialists who also provided excellent care. Dr. Kelly's long-time assistant, Karen RN, is exceptionally knowledgeable and most helpful. I give Dr. Kelly and his staff my highest, unreserved recommendation. Karon Nealy

Dr. Kelly and his staff gave us some extremely important advice via phone when my wife was away…read morefrom home. I am not exaggerating when I say it was probably lifesaving. My family continues to be extremely pleased with his demeanor and expertise, and the same goes for his staff.

I've been going to Dr Petrovich for 18yrs. Started as a babysitter taking families kids whom I'd…read morebabysit with Mom as a "Mothers Helper" for dozens of families and all residing in different cities within San Diego. Now I've been taking my own kids there for the last 10 yrs & recently just switched over to my Dr Petrovich & Island Family Medicine providers my primary care office. The best thing is the ease of making appointments and getting in touch with the office at anytime during office hours with questions and concerns and to make appointments. The front office staff is very efficient and wonderful and showing you that every patient is well cared for and the best care is top priority for all providers in office.

Working with Dr.Perrozich was great and handle my kids with care. As for the front desk reception…read moreDebbie on the other hand she was very rude and short with me. Accused me of giving her attitude and all I was asking for was an updated shot recorded. She told me that I was accusing her of not giving me the right information but I told her I wasn't blaming her I was just simply saying I was never told my son need a shot he was suppose to get at age 6. Her tone and rude response I felt was r no way to deal with a patient. I'm glad we are switching doctor's offices.

Now only seeing HIV patients. Dr. Caperna dropped all his previous patients via a form letter with…read moreno warning or heads up to start looking for a new PCP. I too received the termination of care letter after over a decade with Dr. Caperna. As you can see from my prior review, I really liked Dr. Caperna, but the way his change of practice was handled was very poor. Dropping patients with no warning, with no sign of compassion about the situation you're putting them in, is pretty shabby

Dr Caperna is a DICK with a "God Complex" with absolutely NO PATIENCE or "Bedside manner"…read more Instead of being able to communicate, he left the room, right in the middle of our interaction, and I was left wondering why. He comes back in about 5 minutes later only for him to show that he was frustrated interacting with me... Rather than give me a chance 'do better' or apologize, or tell me what the problem was, he again threatened to leave me in the room again by myself, as if I were a child that needed a "time out". WHAT AN ASSHOLE. If this guy has no ability to "handle" a wide variety of personalities or types of people from the community, WHAT KIND OF PATIENCE does he have for "medical practice?" I simply walked out... what a shame... I was putting all my hope in him, as I felt fragile, dealing with an ongoing issue I'd been suffering from for few years now...and he came highly recommended. SO DEEPLY DISAPPOINTED. I was so nervous just to be there, challenging the diagnosis, or lack there of from another doctor... I never expected this treatment on top of the emotional and physical pain I came in there with... He either has a sever lack of ability to listen and communicate, or all this was a rude ploy to get me out of there because he didn't really want me as a new patient... either way I wish he could have just told me so, rather than have me go through all of this turmoil. I'm glad his true colors come out on the 1st appointment and not months into it. It's a shame doctors forget they are there to help people. --Congratulations, Dr. Caperna, you earned yourself my DICKHEAD AWARD, earned in less than 10 minutes. FOLLOW-UP: The person that referred Dr Caperna to me told me that Dr Caperna apologized to HIM for "things not working out". IF DR CAPERNA WAS AN HONEST PERSON AND SINCERE, HE WOULD HAVE APOLOGIZED TO ME...

I will be fair with this review, since I did not use their service…read more I left a message on their VM, and was called back with in 30 minutes. The receptionist informed me that the Doctor does not except insurance of any kind. She informed me that I would have to pay for my services in full, before leaving the practice, and it would be my responsibility to submit all charges to the insurance company for reimbursement. Uhh no thanks, that sounds like a headache waiting to happen... That's a shame he had good reviews, but something does not add up here.

Wonderful bedside manner with excellent command of both western and non-traditional medicine! He is…read morewell-versed in supplements and acupuncture and uses these treatments judiciously. He is holistic in his approach and treats the whole person, leaving his patients feeing extremely well-cared for. A gem

My family has been going to Dr. Shachar for maybe 15-20 years. She was my father's doctor-he liked…read moreher very much- and when I suggested we try to find a more practical office for a wheelchair as my dad was a new amputee he absolutely refused. I personally left Dr. Shachar because I found a doctor who I used in the past that I was happy with and re-established a relationship with. My father passed and Dr. Shachar called and offered her condolences. Dr. Shachar is not the issue here. At least not for me. Our family has not had any bad medicine from her. Her treatment plans are reasonable. She is kind. The problem is her staff. And I am only writing this negative review in the hopes that this kind and great doctor will consider the way her staff treats her patients. Her staff has always been rude, condescending, haughty. As I mentioned, my mother and father have been going to her for over a decade, and after so much time of a doctor patient relationship you would think there would be some kind of recognition of that fact. I work in an emergency animal hospital. I am a senior receptionist. I have dealt with my clients from the day they got there kitten or puppy to the day where we sadly have to choose peace over a poor quality of life. Now if one day my client calls me to tell me his poodles breath is getting stinkier by the day, it's been going on for awhile, and needs to be seen, I don't tell the 80 year old man he had an appointment, that was scheduled a while ago and well obviously it got cancelled. My soonest is on this day. He can't make it. Okay, let's try this date. He can't make it. 1 more try, he can't do it. Frustrating for parties. I get it. If the older man's son says if he can find another provider for care would the records get there quickly? I WOULD ABSOLUTELY NOT TELL THE PERSON ON THE PHONE OH YES DEFINITELY. SO SHE ISN'T GOING TO BE A PATIENT HERE ANYMORE CORRECT? This receptionist sounded like she was so happy to be rid of my mom as a patient. A long time patient. For my regular long time clients there's a certain bond we have. I have had to walk my clients, most of them I call friends, off the ledge about there dogs diarrhea not killing them and we'll get them in. I will find the owner of the practice or her 2 associate vets and ask them, hey, can one of you squeeze so and so in on your earliest convenience. I would do that for the 80 year old man as well. And these are pets (which many call there fur babies). Dr. Shachars staff is just very quick to shoo away her human patients of 15 years at the drop of a hat. Lucky for these rude insensitive mouthy employees they can act however they want over the phone. A lot of people don't appreciate the poor treatment of their elderly relatives. My mother has verbally told Dr. Shachar during an appointment how her front staff treated her badly. I do not know if Dr. Shachar does not care or just condones the poor treatment of her patients. I would like to find my mother a new PCP, but like my father, my mother said no, she really likes Dr. Shachar and that's her doctor and not mine. In the past years I have also been treated poorly and spoken down to by these young ladies and have had to refrain from becoming very ghetto. Only for the sake of my parents and Dr. Shachar do I keep my mouth shut. But I can handle myself. My poor deceased father and 80 year old mother cannot. I have just my mama left and Dr. Shachar, C'mon, you have always been there for our family. Please do not allow your front staff girls to be so rude. This in no way reflects my mother's feelings.

This review has also been sent to the California Board of Medicine. If you truly don't care if you…read moreare harmed by your physician, pick this place. My letter to the board shall serve as my review [edited slightly for privacy]. To the California Board of Medicine, Hello, and I hope this letter finds you well. My name is Dr. S, and I write to you with deep concern about the practices of the office of Dr. Sharna Shachar, LICENSE NUMBER: A 51402. Practice site: Fax: 619-409-9905, 525 H St, Chula Vista, CA 91910. I had been a patient of this practice for several years after I moved to California in 2015. Dr. Shachar and I had a therapeutic relationship - I did not skip appointments, did not request any type of controlled substances from her, took all prescribed medications, and paid all bills on time. I had a zero-dollar balance on all my accounts with her. On October 1, 2020, my back "went out" on me for the first time. I couldn't stand up and my husband had to pick me up off the floor. I'd never had back problems before, and this was a very scary situation. I got into bed that day and slept all day. When I woke up on October 2, 2020, I could walk again, though with pain and a limp, and I still felt scared of what might be wrong with my body. I'd just transferred to my husband's insurance though -insurance company name- due to a job change on 10/1/2020, so I was now covered under his policy, though I didn't have an ID card yet [proof of coverage during 10/2020 attached.] On 10/7/2020, I was still in pain, so I called to make a doctor's appointment with my long-standing physician. The receptionist, Karla, informed me that she couldn't see me on the Blue Shield website. I explained the situation - I'd just transferred health insurance to a new plan. She set up an appointment for me to see the physician on 10/12/20. On 10/9/20, Karla called me back to tell me my appointment on 10/12/20 was being cancelled because she couldn't find my name on my husband's insurance coverage through the insurance company site. I told her that I'd called my insurance, and while I was covered during 10/2020, the website hadn't yet been updated. She told me that "It's illegal to not have insurance!" I offered to pay in cash and submit for reimbursement to my insurance company, reminding Karla and Dr. Shachar that I have no outstanding balances and have never owed them a cent. Karla refused, again told me it's illegal not to have insurance, and cancelled my 10/12/20 appointment [screenshot attached]. I started crying because I was in pain and I felt shamed and scared, and I wanted to see MY trusted doctor. Karla told me "If it's that bad, just go to the ER!" I would like to remind the board that 10/2020 was during the height of the pandemic. Referring a patient with a NON-EMERGENCY problem to the ER during a pandemic with high mortality rates is the height of unprofessionalism and could have caused me great harm had I taken this physician's medical advice to go to a ER during a pandemic before vaccinations were widely available to the public. Due to the behavior of Dr. Shachar's office, a patient, whom your Board has a responsibility to protect, delayed care for 6 months while locating a new physician to review her symptoms. Luckily, I found a great physician in Dr. Allen Richburg, who diagnosed me with sacroiliac joint pain and assigned me to physical therapy - this is APPROPRIATE medical care. However, delaying 6 months while finding a new physician also led to additional pain and longer recovery time for me. I would like for the Board to investigate the office practices of this clinic. Being a healthcare professional myself, I understand that it is challenging to monitor so many prescribers, so I very much appreciate your due diligence on this matter. Protecting the public is a passion of mine having worked within the Board of Pharmacy, and I respect so much the work you do. Dr. S

I have a lifelong resistance to doctors, lots of waiting and they see you for such a short moment…read morethat what is the point? I've also moved a ton so have never had a chance to develop a rapport with a Doctor until now. I have been seeing Dr. Falquier for 3 years now and LOVE her. I have been (until the last 4 weeks) been a healthy young woman and only visited her on the routine occasions for the regular check ups etc. about a month ago i developed a sever back issue that is still going on. I have seen her about 4 times in the past month as she is tireless in trying to find the right resolution for my pain. She is so friendly and understanding, I know that she has my best interest at heart. I'm also very glad at how young she is as she won't be retiring anytime soon and I hope she is my doc forever. Everyone at the downtown location is very courteous and fast, and friendly. I've hit the Urgent care 3 times and always been seen very quickly. All that aside though, Dr. Falquier rocks. If you've never had a bond with your doc I seriously recommend checking her out. Good luck!!

Another 5-star review for Dr. Falquier, but it bears repeating - she's awesome!…read more I came across her because she was in the same office as someone on the list of San Diego's best doctors. That doctor wasn't accepting new patients but Dr. Falquier was, and boy am I thankful for that. Finding a good doctor is always tough, and after a couple of false starts, I'm really happy that I found her. She's totally on the ball, makes you feel comfortable, genuinely seems to care (imagine that!), and is funny to boot. I love Dr. Falquier, and highly recommend her for anyone looking for a new primary care physician.

David's been our internist for years. Low key and very comprehensive approach to my husbands care.read more

Dr. Hoostal is the most friendly and attentive general practitioner I've ever had. He seems…read moregenerally concerned with my well being and takes his time discussing health issues with. I can't recommend him more highly.

PLEASE NOTE THIS IS A VERY DIRE WARNING TO THE PUBLIC ABOUT A DANGEROUS MEDICAL PRACTICE!! I am a…read moremedical professional with a doctorate in alternative medicine, former owner of a large clinic. The staff of Hillcrest Internal Medicine is the most unprofessional incompetent staff I have ever encountered in my 40 years in medicine. The practice manager is incompetent, and incapable of managing a large office. The staff is incompetent and does not communicate well. I am seriously concerned that they're going to injure or kill someone. Dr. Spencer Hoostal, The practice's newest member, is brand new to medicine, is weak, timid, poorly trained and afraid to confront an incompetent staff. He would rather blame patients for mistakes than his weak and incompetent staff. Medical errors and failures are the third leading cause of injury and death in America and this practice is an accident waiting to happen. Beware!!

Worst customer service ever. They tact on a no show on my bill when I cancelled it early on. I…read morecalled to discuss the bill and I got attitude from the billing department. When I seen Dr. Khehar he is smart, but does not show you the caring personality a doctor normally has. Just seems like your session to talk about your health or issues is heavily rushed. Please find another business to get primary care.

I was a patient of dr Kehahr. He's a good doctor and his assistant is great too. There's a lady at…read morethe front desk who is super snippy though so watch out for her.