I don't like to give bad reviews however I have had one of the worst experiences at Bloomington Family Dental. The actual service itself was just okay, I did like the TV's with cable. However, I don't think they did as good as my previous dentist but he is in Omaha. What really turned me from this place are their business practices. After my services I had to pre-pay 100% of my bill even though I came in early filled out the paperwork and gave them my insurance card. The gal at the front desk said the reason they do this is incase the insurance company denies coverage. I just had a cleaning and basic x-rays, they are covered! So in order to not cause a scene I paid and left. A week later in received the Explanation of benefits from my dental provider. As expected it was covered 100%. I called the office the gal said oh yes we saw that but we didn't send a check out because most people like to use the money for their next visit. Hmmm.... She then proceeded to tell me that she can't send a check out until the end of November (my appt was Oct 13th!!). The end of November comes and goes, no check. I finally call back on December 12th they still did not send it! And the girl told me they only do checks once a month at the end of the month. There was no way I was waiting another month. She told me she will have to go out of her way to ask the doctor (PS, Dentist-not a doctor) if he could do a special check for me. Seriously, it has been their mistake the whole time, a special check for me. Last night I finally received the check, it was short $13 dollars. Bottom line, they suck! They lost my families business and I will continue to tell people about how terrible their business practices are. read more

Because of my former dentist taking on too many patients, they were unable to schedule appointments in a timely manner. I cracked a tooth, was in pain, and needed an immediate repair. As a result, I found Bloomington Family Dental. I was able to get a same day consult and next day repair by Dr. John at Bloomington Family Dental. Not only was scheduling quickly a lifesaver due to my pain, but Dr. John was able to give me an inlay, not a full crown, and saved a larger portion of my tooth. Dr. John also does same day crowns having the technology in his office for the same price as offices that give you a temporary and make you wait 3 weeks for the final, unmediated repair step. Dr. John was also a lot more gentle than I had experienced by my prior dentist, and he checked in frequently with me during the repair to make sure I wasn't in pain. Dr. John also had other advanced technology, like enhanced imagery. The office staff was very nice and friendly. They made a point to understand my benefits and discuss the cost with me before the procedure as well. I did pay that day, but only partial payment due to the anticipated benefits from my insurance. The cost was right in line with what I had paid previously, even with the same day service and advanced technology. I recommend you give Dr. John and his team a try! read more

Even though I was getting a painful procedure done, I had a very good experience at Bloomington Family Dental. The dentist and assistant were both very caring and as gentle as they could be during the procedure and I felt very comfortable in their hands. The entire staff was friendly and professional during my visit. read more

Great people who care about their clients. Very profession staff make you feel like part of their family. It is clean, has the best equipment and they use state of the art techniques. I used to hate going to the dentist and now I enjoy going. read more

My family and I have been their patient since we moved into town 20 plus years ago. Service has been excellent and the staff is always friendly and polite. I have no complaints and continue to be a patient! Oh, and they have a TV on the ceiling while they are cleaning so you don't have to strain your eyes and head trying to watch the TV on the wall. Excellent use of technology! read more

I am new in town and fresh from Texas. We are well known for being the "Friendly" state but I have to say the Lone Star state could learn what real friendly and professional service is about. Even while training a new person everyone was so nice and courteous the best dentist experience I've ever had. read more

I saw Dr. Stacy at my first visit fall 2015 for tooth pain. I was told I would need a root canal and filling. I expressed my anxiety with dentists, particularly male dentists and prefer a female dentist. That may have been disregarded because Dr. John did my root canal, saw me for a 2nd appointment for the filling, and then saw me for an emergency appointment. A crown fell out on Christmas night and I went to see Dr. John a few days later. He gave me bad news that there was nothing to be done except remove the tooth. It was upsetting and even more when I felt like I was being ushered out of the chair faster when the assistant was handing me my purse while I'm still sitting there. I understand I was squeezed in for an emergency, but I felt very much undervalued as a patient. Every visit, I was asked to book a cleaning appointment. I repeatedly said I will call them about it because I wasn't feeling the comfort and care from them like my previous dentist. Unfortunately, I am changing dentists to the one I spoke with on Christmas night who truly seemed concerned. read more

Great dentists and staff for the most part. Had a particularly bad experience with a hygienist there recently. Very rough, doesn't seem to understand body language for "OW THAT HURTS YOU ARE BEING TOO ROUGH." Pushed so hard directly on my bare gum with the polisher that it was inflamed and dark red for days afterward. Very painful all around with each tool. I have had fillings that were much more pleasant than this simple cleaning. When I politely told her I would like to skip the flossing at the very end and even made some excuse about being late meeting my wife to spare her feelings (I had already read reached my pain threshhold) she became visibly upset and made a rude comment about how I sure need it because I have food in my teeth. That was untrue because I brushed and flossed quite thoroughly before my appointment as I always do. Her intent was simply to be insulting. She then gave my papers to the front desk and stormed off without a word. Very unprofessional. I was going to simply request another hygienist but my family will be going elsewhere from now on I think since it will now be weird. It's a shame, as I said the dentists are very good. read more