I don't like to give bad reviews however I have had one of the worst experiences at Bloomington…read moreFamily Dental. The actual service itself was just okay, I did like the TV's with cable. However, I don't think they did as good as my previous dentist but he is in Omaha. What really turned me from this place are their business practices. After my services I had to pre-pay 100% of my bill even though I came in early filled out the paperwork and gave them my insurance card. The gal at the front desk said the reason they do this is incase the insurance company denies coverage. I just had a cleaning and basic x-rays, they are covered! So in order to not cause a scene I paid and left. A week later in received the Explanation of benefits from my dental provider. As expected it was covered 100%. I called the office the gal said oh yes we saw that but we didn't send a check out because most people like to use the money for their next visit. Hmmm.... She then proceeded to tell me that she can't send a check out until the end of November (my appt was Oct 13th!!). The end of November comes and goes, no check. I finally call back on December 12th they still did not send it! And the girl told me they only do checks once a month at the end of the month. There was no way I was waiting another month. She told me she will have to go out of her way to ask the doctor (PS, Dentist-not a doctor) if he could do a special check for me. Seriously, it has been their mistake the whole time, a special check for me. Last night I finally received the check, it was short $13 dollars. Bottom line, they suck! They lost my families business and I will continue to tell people about how terrible their business practices are.

Because of my former dentist taking on too many patients, they were unable to schedule appointments…read morein a timely manner. I cracked a tooth, was in pain, and needed an immediate repair. As a result, I found Bloomington Family Dental. I was able to get a same day consult and next day repair by Dr. John at Bloomington Family Dental. Not only was scheduling quickly a lifesaver due to my pain, but Dr. John was able to give me an inlay, not a full crown, and saved a larger portion of my tooth. Dr. John also does same day crowns having the technology in his office for the same price as offices that give you a temporary and make you wait 3 weeks for the final, unmediated repair step. Dr. John was also a lot more gentle than I had experienced by my prior dentist, and he checked in frequently with me during the repair to make sure I wasn't in pain. Dr. John also had other advanced technology, like enhanced imagery. The office staff was very nice and friendly. They made a point to understand my benefits and discuss the cost with me before the procedure as well. I did pay that day, but only partial payment due to the anticipated benefits from my insurance. The cost was right in line with what I had paid previously, even with the same day service and advanced technology. I recommend you give Dr. John and his team a try!

The office lobby is dingy with dirty carpet and old furniture. There's a sign when you come in…read moreasking you to please be patient because they are understaffed. That sign has been up for 3 years, ever since I started going there. The receptionist is also the dental assistant, so they leave the door open when they're working on you and she will call out to patients coming in (while she's working in your mouth,) to sign in and she will be out there in a minute. They're very quick to get you in and out. When you call them on the phone, it's impossible to get hold of someone, and if you leave a message, don't expect to get a call back. We found a new dentist.

The waiting took a second, but the really annoying thing is that they do root canals for every…read moretooth except molars. I mentioned over the phone my area of concern, and they did address it and were good at that; they cleaned my teeth and even gave me a prescription-strength toothpaste. However, no one wants to drive from Normal, IL, to Chicago to get a root canal done because they can't do it here. They should've mentioned that on the website or when I called them.​​​​​​​​​ Update: Not only did they forget a prescription I needed, but they also took forever to reach by phone. I would not recommend this dentistry office. Update 2: My God, I feel like these people are the laziest folk I've seen. Called in to get a referral for a root canal up in Chicago at 8:41. They said they needed my email- WHICH I gave them via the paper they make you fill out for first timers so they have it on file- and they can't even bother to pull it up? Honest to God, go see a different dentist's office if you can.

My teeth do feel clean when I leave and I've never had a problem with the hygenists.... HOWEVER,…read morethey are overpriced, Dr. Bhatia is CONSTANTLY trying to upsell me - "you need to get more cleanings because you're a woman, do you want teeth whitening", etc etc. My husband never got these suggestions and was always told his teeth were perfect. Freaking patriarchal environment here! Front desk - Theresa said she's submit claims to insurance and lied and told me my insurance was in network. I got charged almost a $1000 bill that I disputed. I no longer go here. Do not recommend.

Avoid this location. Very rude staff, Bhatia refused to fix a filling she had done incorrectly…read more Recommended a crown when it wasn't needed after getting a 2nd opinion. Overpriced and understaffed.

Quality of their work leaves alot to be desired. They screwed up my tooth. Abd after charging 1890…read moreto fix it they did not back up their work.

The staff was nice but the businesses practices are deceptive. I went in for a Veener cement…read moretreatment and was charged 1300 for non related services. They lure you in with an X-Ray service for 29.00 then they create a mountain of fees.

Our family has been going to Dr. Burgess for nearly 24 years. He and staff are wonderful!read more

He's the best dentist ever. Does great cosmetic work and if you're not happy with something he goes…read morethe distance to make it right. They are prompt and the whole staff is kind and wonderful. Wouldn't go anywhere else.

They call themselves Gentle Family Dentistry, and they are! They were very accommodating of my…read moredental phobias, and did an excellent job capping a replacement tooth, even though they had not put in the anchor. Everyone is friendly and great at e office.

From the owner: If you're looking for a quality Normal-Bloomington dentist for everyone in your family, schedule a…read moreconsultation with Dr. Allison Beehner. At Gentle Family Dentistry we're committed to providing a friendly and comfortable environment, along with comprehensive service and personalized care. You and your family will be pleased to find that your visit is pleasant and low-stress, and we're always happy to treat patients of all ages. Looking for family dentistry is a great way to take care of the dental needs of yourself, your spouse, and your children all at once. However, as any parent knows, when your children are involved you want to make sure that your dentist is someone in whom you can place the utmost trust. We've been caring for the healthy smiles of Normal-Bloomington adults and children alike for years. This high level of experience gives us not only the necessary skills but also the calm and gentle chairside manner that is so important when providing dental care to children.

I have taken my mother (84) there several times after she stopped driving and I am not impressed…read morewith the office. It is always busy (4-10 people in the waiting room) and the phones are non-stop. I have called and been put on hold twice before getting my issue heard. The hygienists seem competent enough but trying to get an appointment for even a small cavity is 2+ months out. Mom told me she had no idea what the dentist looked like because he always stood behind her and never faced her. I think the number of patients is too large for the practice.

Been going here for over 40 years. In the past two years I've seen it decline. Can't get in even…read morewith a broken tooth that he knew was going to crack. He has too many patients and personally I think took too many jabs or something. He's not the same man I once knew. I now have an abcessed tooth or some kind of infection after telling him my tooth hurt for at least a year. I think I got the infection there. Major infection going on now and when I call tomorrow I'm sure the answer will be basically too fkg bad. So where to go now? Maybe I'm wrong but one thing for sure he has too many patients so no one wins.

Friendly staff, doctor Sarah is extremely competent. Great experience. I highly recommend her…read morepractice.

Dr. Terry Swanland DDS is by far one of the greatest Dentists in Bloomington-Normal. Since I was a…read morekid we bounced around finding a proper dentist that did quality work at an affordable rate. Dr. Swanland meets both of those greatly, as well as his unique personality allows you to feel relaxed while he is drilling into your mouth.

Office staff has always been friendly. Reminders and easy scheduling for appointments. Cleanings…read morehave been gentle and easy. The dentists and hygienists have noticed multiple dental issues that I have had before I knew it was there, even with me taking general care of my teeth.

I had waited too many years to find a dentist to have a regular dental exam. I had so much anxiety…read moreabout going. I let my hygienist know and everyone I encountered was awesome! I had zero pain, discomfort, and cavities. The visit was judgment free, and focused instead on future care and providing knowledge. I've found my dentist and can now add regular dental care to my self care plan.