I was a patient at IU Health Bloomington Hospital from June 13 through June 20, spending a full…read moreweek there. When I arrived, I was extremely sick with pancreatitis and absolutely miserable. I spent my first 30 hours in the emergency department waiting for a room to become available upstairs. Over the past 12 years, I've been in and out of IU hospitals more times than I can count, including Methodist, Fishers, North, and West. I've always received good care, but my experience at IU Health Bloomington was, without question, the best hospital experience I've ever had. I wasn't just dealing with the physical pain of pancreatitis. My father had passed away only a week earlier, so I was struggling emotionally as well. Every member of the staff, including the doctors, nurses, patient care technicians, therapists, kitchen staff, and housekeeping, treated me with genuine kindness and compassion. Whenever they had a few extra minutes, they would stop and talk with me, letting me vent and helping me through a very difficult time. Because I was an hour and a half from home, it wasn't practical for my wife to visit, especially with today's gas prices. The hospital staff became my visitors. Not once did anyone make me feel like I was taking up too much of their time. Several staff members even walked the halls with me so I could get out of my room. One person took me to the gift shop so I could buy some sugar-free hard candy. I also needed a phone charger, and I was pleasantly surprised to learn the gift shop provides patients with a free charging cable and charging block if they need one. As someone who has been hospitalized more times than I'd like to admit, I can't tell you how many times I've forgotten a charger. At one point, I mentioned that I was constantly hot and asked if they happened to have a fan I could borrow. They brought me a nice battery-operated fan. I was told they can't sanitize and reuse them, so patients get to take them home after discharge. It may seem like a small thing, but little acts of kindness like that made a huge difference. One thing I also have to mention is the food. Let's be honest, hospital food doesn't usually have the best reputation. Somehow, IU Health Bloomington missed that memo. The meals were exceptionally good. There were plenty of choices, everything I received was fresh and well prepared, and the kitchen staff were just as friendly and accommodating as everyone else I encountered. The chicken parmigiana was almost as good as Olive Garden--I know because I had dined there a week prior. I was certainly happy to get home, but my stay was about as pleasant as a week in the hospital with pancreatitis could possibly be. I only wish IU Health Bloomington were closer to where I live. I had written down the names of many staff members I wanted to recognize personally, but unfortunately I've misplaced that notebook. I hope someone at IU Health Bloomington sees this review and lets the staff know how much I appreciated everything they did. During one of the hardest weeks of my life, they treated me with compassion, dignity, and humanity. I'll never forget it.

A week long stay, following an emergency dept visit, plus surgery. The upper level staff, I found,…read morewere pretty good. The nursing staff, admissions, and others, were very good to mediocre, and even dangerous. They are maxed. Full hospital and ER when I arrived. Fifteen hours from ER to get to a bed. They ignore alarms, call buttons, and are really harrowed as a nursing staff. They're poor communicators. They are rushed. Yes, there are excellent nursing staff (RN/LPN) and a few that don't have time, are not situationally aware, and at worst, deliver dangerous care. It's my guess that certain administrators and MBAs need to be sacked, and the quality of care revisited, as it is not endemic, it is not a goal, and it is not woven into what they do-- the professional staff excepted. If you can avoid going here for ER/ED treatment, go somewhere else. This place is screaming over-capacity, and terrible interdepartmental communications; this was my anecdotal experience. YMMV.

I have supported the Monroe hospital system for almost as long as I've required regular medical…read morecare. At one point I went into the emergency room about 15 years ago and had to have my appendix removed. It was a fantastic experience, all things considered. I've also used them for primary care for a long time. IU Health is a beast that should be avoided at all costs. Monroe can handle X-rays, MRIs and a number of other services. The building size is modest, which is great for people like me who can't walk very far comfortably. They are always friendly, and the NPs I've used for my primary care have been fantastic. Support them every chance you get. The services are great, and we need to keep them going.

I came to Monroe Hospital in severe abdominal and chest pain. I could barely walk and collapsed to…read morethe ground because I couldn't stand. The pain was so intense I genuinely thought I was going to die. After an EKG, my experience went downhill. An older male staff member undressed me with the door open, compromising my privacy. He then attempted to draw blood. It was extremely painful -- I was screaming and crying -- and when he forcefully pulled the needle out, I told him I could not tolerate another attempt and asked for someone else. He told me that if I refused him, I would "be waiting in pain." I then laid in a room for over an hour and fifteen minutes crying, moaning, and vomiting from the pain. No one checked on me. Staff were laughing and joking in the hallway while I was in visible distress. When I pressed the call button, it took several minutes for someone to respond. I told the nurse I was in unbearable pain and that something was seriously wrong. I was told, "I'm not going to listen to you complain," and he walked out. I left immediately and went to IU Health Bloomington Hospital. There, I was treated right away. An ultrasound showed my gallbladder was swollen with stones. My white blood cell count and liver levels were elevated. I required pain medication, nausea medication, further imaging, and may now need admission and possible surgery. This was a serious medical emergency. The lack of urgency, compassion, and professionalism at Monroe Hospital could have resulted in severe complications. No patient in that level of pain should be dismissed, humiliated, or ignored.

I have returned for outpatient therapy. The hospital added an outpatient center. I would…read morerecommend the center for outpatient therapy. They have three full time therapists as of the writing of this review. They have a full time unit secretary and a receptionist to greet you as you enter. Give them a try the next time you need physical therapy in Ellettsville and Bloomington.

From the owner: At Bloomington Regional Rehabilitation Hospital, we provide specialized inpatient rehabilitative…read moreservices to our patients, serving south-central Indiana. We see patients who often are recovering from disabilities caused by injuries, illnesses, or chronic medical conditions. Our hospital is located in Bloomington, IN. We are a member of a larger network of rehabilitation and critical care hospitals, but are managed locally to best meet the needs of our own community. As such, we are able to share information, knowledge, and resources with all our hospitals so we can continually evaluate and improve the delivery of care to our patients. We consider it a privilege to be able to offer this high-level care to the Bloomington community.

this was a humiliating and degrading experience. just because i wanted to opt of a pelvic and…read morebreast exam, he was very cruel about it and his fragile masculinity made him think it was because he's a man. i would not go see a male doctor if i were uncomfortable with men. i'm uncomfortable with the exams. but when he walked in, it wasn't about me, it was about him. not to mention the fact that i could hear them talking about me outside of the room. i've never had such an awful experience at a doctors office in my life. he would reply with a snarky comeback to this review if he could.

Amazing staff!!!! I felt at complete ease, which generally never happens at a doctor's office.read more

Dr Ghosh whom is a nice enough man doesn't believe in Crohn's Disease, Celiac's, or other permanent…read moregastroenterology conditions. If you see him at age 18, he will take you off all Crohn's medications until you almost die from passing and vomiting blood. Coming back to Indiana he still doesn't believe Crohn's Disease is real.

I'd like to thank Dr. Chang and Dr. Ghosh at IMA Associates for being such wonderful doctors. They…read moretruly care about helping people feel better. I dealt with a problem for two years; it was the most miserable and frustrating years of my life until these two doctors cared enough to get to the bottom of the problem and made the necessary referral for me. Dr. Chang and Dr. Ghosh are both very kind, understanding and patient. I had abdominal rectal prolapse surgery on 11/12/09 at Kendrick Regional Center and it couldn't have gone any better. I was terrified about being put out and having this surgery, but these two doctors encouraged me, were very positive, continued to advise and help me until I had the surgery. Dr. Johansen and Dr. Maun performed my surgery and did an exceptional and outstanding job. I'm doing great and I can't say enough good things about Dr. Ghosh and Dr. Chang. They have both been amazing and given me exceptional treatment. Dr. Ghosh and Dr. Chang at IMA Associates truly display the highest qualities of a wonderful and caring doctor. I would rate these two doctors above and beyond five stars. I'm very grateful to have them as my doctors and give them my sincere thanks and greatest appreciation. Susie F.

I have been to a few urgent care offices and family doctor offices in Bloomington since I moved…read morehere 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all.

I wouldn't visit this place if I was dying! Horrible experience from start to finish. Incompetent…read morecheck in lady, only one in waiting room although I waited 30 minutes to be called and was stuck in a room for 45 minutes, they could careless about the patients. 6 workers on computers but nobody can focus on someone stuck in a room and left, unacceptable!

I had to get some blood work done for for one of my doctors back on the east coast. I was afraid I…read moremight have difficulty if the doctor submitting the lab work was not a part of IU Health. I went to Ima which is located in the same building as my local physician. They confirmed over the phone that I would be able to have my blood drawn there and the tests would be sent to my physician, not being a part of IU Health was not an issue for them. The woman at the front desk was very pleasant, took my information and after a short wait I was directed into the back room with a phlebotomist. All the staff was very friendly and the visit was quick and painless. I went back a few days later to get a printed out copy for my own records and to share with my local doctor. Again the staff was very nice, the wait was quick and I was on my way with my results.

The staff is amazing! I have a needle phobia and they went above and beyond to make me feel…read morecomfortable and at ease! I won't go anywhere else for my blood work again.

I ended up at the new hospital in the emergency room after suffering from sepsis. The hospital is…read morerelatively new and overcrowded already. The staff is extremely caring and professional. The hospital is still working out the systemic kinks. I spent the first night in the emergency room because they were overcrowded. They need mirrors and directions and ultimately a parking garage. This hospital is an improvement over the old hospital.

You feel like you're in a prison first of all, they probably have five people in staffing and you…read moreabsolutely should never go to this place if you're in an emergency because it will take days and yes I mean days to receive help from a doctor and get answers. After my father had a severe stroke, It took them three days to run any test And we're still waiting to hear from the doctor for results. Don't risk your life by going here

I came to the east side and was told there was an hour wait. I was told to drive across town to…read morethe new location on the west side where there was zero wait time. I did. There was a full waiting room on the west side and a line backed up to the door. They were advising people to drive to the east side. People were really upset as they'd all driven from the east location to the west upon front office staff advising they do so. I was sick enough that after being told they had over an hour wait at the west side I drove home and did a virtual visit which is exactly what I'll do next time I'm sick. This was a super frustrating situation because the offices were not communicating with each other, but both telling people to go to the opposite location.

Updating my review, specifically for Rita Burkholder NP's office and the online "patient portal"…read morewhich is supposedly how your provider communicates with you. IMA Landmark is now part of IU Health. I have always had good experiences with IU Health. Unfortunately, this has not been the case with Rita's office. I had a test run at the end of February. The results were sent to Rita's office within 24 hours. It took a week for them to get the results to me and only after I called the office, was on hold for ten minutes and then had to have Rita's nurse call me back. I had checked the patient portal multiple times and they had the test listed but no results so that was when I decided to call her office. I asked her nurse if it normally takes a week to get test results and she got defensive. I wasn't blaming her or anyone, I just wanted to know if it is normal to wait a week for test results. I also asked her if the results of the test would be put on the patient portal and she said they would be. The actual results of the test (the numbers) are STILL not on the patient portal. So, while I received a diagnosis (very bluntly delivered over the phone from Rita's nurse) , I have no idea of what the actual results of the test are. Called again today, this time on hold for about five minutes. Had to leave a voicemail for Rita. Hopefully the results of the test will be put up on the patient portal which is supposed to be how we can see our test results, communicate with our doctors and take an active role in our healthcare. Very disappointed in the level of communication with my healthcare provider and the total uselessness of the patient portal. Hoping this improves but definitely considering finding another provider.