We have been clients of Leaside Animal Clinic for over 20 years. I am very impressed that each…read moremember of the staff (vets, technicians, office staff, etc.) are so devoted and committed to giving the best care possible to all of their patients and providing their vast knowledge and advice to their pet owners. They truly put each animal's welfare and happiness first. A few weeks ago Dr. Weintrop spotted a mass underneath one of our dog's eye lids. She took several pictures of the mass and immediately sent them to a specialist. The specialist advised us that the mass should be removed and he has since operated on our dog. Our dog is now recovering nicely. If Dr. Weintrop had not found the mass it would probably have grown larger and needed reconstructive surgery. Thankfully Dr. Weintrop found the mass very early. Dr. Weinthrop always demonstrates an amazing array of knowledge and skill, undivided attention to every detail, infinite commitment, compassion, devotion, gentleness and love to our dog every time he visits her. On a personal side you could not find a more genuinely compassionate and caring wonderful human being. Our dog and family love her! The following are a few examples of some of the other amazing people who work at Leaside Animal Clinic and their acts of kindness. A few days ago the specialist wanted to see follow up routine photos of our dog's eye lid (as we didn't have an appointment with him until the following week). I was too squeamish to take the pictures myself so I saw Dr. Rutchanka as Dr. Weintrop wasn't working that day. She tenderly held our dog's eye lid while Alicia skillfully took pictures. Dr. Rutchanka then gently cleaned up the area around both of my dog's eyes. Even though we took Dr.Rutchanka and Alicia's time we were not charged for the visit. Our dog is injected with a needle every two weeks and 2 needles every four weeks. He has had the wonderful care of all of the technicians at one time or other. Each and every one of them has gently knelt on the floor while petting our dog to get him comfortable in preparation for his needle(s) and then skillfully injected our dog while talking lovingly to him. We have taken our present dog to Leaside Animal Clinic in an emergency situation twice. Both times our dog was seen and treated right away. Every staff member possesses compassion, dedication and demonstrates great kindness and patience to all the animals in their care which I see evidence of every time I visit Leaside Animal Clinic. Pat B.

Leaside Animal Clinic killed my cat!…read more I brought my 6-month-old cat in to treat a bad infection in his paw back in Oct 2018. Dr Ruth Weintrop prescribed an antibiotic which didn't work, then she prescribed the same antibiotic and still it didn't work. Then she prescribed x-rays, blood tests, swab tests, etc. After more than $1,000 of additional bills, my cat was still not cured. 8 weeks later, my cat was still limping around in pain & suffering. At this point, she tells me that there's another antibiotic. This other antibiotic was the correct one and it cured my cat's infection after just one round of treatment. Fast forward 4 years later, my cat collapses and is having problems breathing. I take him in immediately to see his new vet, and after several expensive exams costing over $1,000, he is diagnosed with a heart condition and is given months to live. I was told that his heart condition could have been caused by a prolonged infection. After 20 months and more than $2,500 of medications, my cat passes away from heart failure after turning just 6 years old. Dr Ruth Weintrop milked me for as much money as she could and, in the process, she killed my cat. Wtf Ruth, if you knew there were 2 antibiotics to treat my cat's infection (aerobic & anaerobic), why didn't you give my cat the other antibiotic after the first one didn't work. You gave him the same antibiotic twice and then waited 8 weeks later, and after I spent an additional $1,000 plus on useless tests, before giving him the correct other antibiotic. During this 8-week delay, my cat continued to suffer and the infection got into his heart & damaged it beyond repair causing his premature death 5.5 years later.

Our vet is Dr. Augustine. He's professional, knowledgeable and takes such good care of our little…read morepup. My dog usually gets really anxious going to the vet but ever since we switched to Dr. Augustine, he's no longer scared of his appointments. That gives me so much comfort. Augustine is very reasonable and I truly believe he has my dogs interest at heart and not his wallet. He takes his time for every appointment. The prices are reasonable here. Marble had gotten tooth extraction here and anal gland expressed.

Nobody ever tells you how important it is to have a vet with great bedside manners until you get…read moreone who doesn't have any. My previous vet near my downtown condo had me looking to switch vets and I landed on Apple Creek. I've dealt with several of their vets here, most recently Dr. Augustine, and they've all been very helpful and listened to my concerns, and responded professionally and appropriately. I originally switched since they have more reasonable prices for feline dental. Unfortunately for one of my cats, her pre-dental bloodwork led the team to conclude that she likely had cancer. They worked tirelessly to get my cat an appt at the OVC in Guelph where they were able to treat her in the short-term and get the final diagnosis. A note that they stopped accepting new clients in December. This doesn't include new pets for pre-existing clients. The staff here speak English, Cantonese, and I believe Mandarin also.

I had originally reviewed this clinic as 5 stars but given recent interaction, a customer of years,…read moreit became apparent the level of inflexibility and lack of priorities. It's really surprising to see the owner of this place taking action prizing bad business practices and poor customer service. People of Toronto deserve better.

Dr Vlad and his team are the very best and care about your furry best friend…read more We never feel rushed at our appointments or on follow calls and any choices we have for testing or treatment are explained very well. The couple of times my girl had a concern that needed to be checked, they fit us in the next day (not emergency issues) . They have great hours and are super responsive to emails and voice mails.

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

They ask for the full estimate on invoice to be paid upfront at once after their basic assessment…read moreand will not accept insurance. Similar alarming ER/critical care experiences documented on Google and Yelp reviews. Lack of informed consent - there is not enough medical information provided to explain diagnosis/treatment. No matter how many times you probe, they will not provide results of blood work. Breed, gender, age and list of current medications are all important in ER assessment - they are deficient in capturing the proper history which can contribute to the failure in diagnosis.. My invoice was $4300 including 6 hours of critical care but vet then wrote in health records "recommend referral to a hospital with ICU capabilities" . If you hesitate in paying or state that you want to leave, euthanasia in their clinic becomes central to conversations. By the early morning of this nightmare, a tech (while handing back my dog depleted and hanging from her arms) , stated that my dog was now hypoglycaemic. Please save your animal's dignity and call a hospital capable of providing informed consent and the urgent ER care your animal needs.

First and last time customer. Brought my cat for a check up regarding some urinary concerns…read more Arrived early to the appointment, was taken in late, and no additional time was added to our visit. Vet was nice enough, listened to what I had to say, asked questions, the usual. When it came time to perform the more costly procedure on my cat, significant details were left out which would have 1000% influenced my decision not to proceed. As others have mentioned, this did give me a strong feeling of a keen interest in the "bottom line" as a cheaper test would've likely yielded the same/necessary results. Following this, I consulted with my original vet (who was unavailable at the time which led me to try these guys) who agreed and confirmed their own pricing - which was significantly less than what I paid here. There were other issues but I won't be coming back primarily for the fact that all pertinent information regarding an invasive procedure, unbeknownst to me, was not disclosed during the process of making my decision.

horrid experience - my dog ate some grapes off the ground during a walk. Called during business…read morehours (around 6:40pm) was put on hold for 20+ minutes and then was told they were close and there was nothing they could do as they were bow closed, wasting potentially precious time to find a facility that could assist us. If you don't want to feel safe and secure with your pets health this place is perfect for you

I'm leaving my second review here because this clinic truly deserves it. The doctors and staff are…read morewonderful, and I'm so grateful for them. I had been coming here for years with my boy, my angel Sheya. He eventually passed away from end-stage kidney disease, and we had to say goodbye to him here. The doctors were so respectful and gave us all the time we needed. They even sent us a heartfelt card afterwards, which meant so much. At first, I thought they had only given us a simple paper box for his ashes. About a month later, when I opened it after ordering an urn, I discovered that there was already a beautiful wooden urn inside. That was such a kind and touching gesture, and I want to thank them for it. Sheya was such a sweet cat, and while it was heartbreaking to let him go, I'm truly grateful that it was at this clinic, surrounded by such compassionate care.

I adopted a cat 17 years ago (she was actually a foster fail), and they have provided care and…read moreassistance that I could never really have imagined. In that time there have been emergencies, chronic illnesses, and sibling drama between pets. They helped with it all. They are a wonderful team, and all three doctors provide exceptional care. The vet techs need to be mentioned too, though. They are thoughtful, caring, supportive and the most trustworthy group of people I can imagine caring for my non-human charges. If you are looking for a compassionate and caring team to assist your fur babies, this is the team.

Took my cat here for 15 years. Was great at first, kind and knowledgeable doctors, would often see…read morethe same vet. After they moved to a larger location, we were given a vet who was rude, accusatory about our cat's weight (we were told to change her food intake so she could lose weight which she did. Our vet found this surprising, but then told us our cat could actually stand to lose more weight?). She also claimed our cat needed dental surgery because she apparently had severe dental disease. The quote she sent us was for nearly $3000. Fast forward, we brought our cat to a new vet to address a different issue. We asked him to check her teeth too, he told us she had minimal plaque, and they look very healthy for her age. No surgery required! Always get a second opinion. Not going back to Coxwell animal clinic again and I suggest you avoid it too.

We have been to a small number of vet clinics since my husband and I got our first cat together…read moremany years ago, but this clinic is by far the best one we have ever been too, not only is is clean and spacious, the vets and technicians are great and the clinic is budget friendly, plus if you are in a bind, they have a 30 day payment policy before interest is accrued on your account, as well as funding for low income clients. We are on our fourth cat with them, and we have decided to stick with this clinic because of their kindness combined with professionalism. 5 stars.

Dr. Jeff is a gem! This is what vet care should be. All the staff have been incredibly friendly…read moremaking me and my Izzie feel at ease. The facility is modern and clean. State of the art equipment and many things can be done in house. That saves a lot of time and money. The prices are affordable making pet care accessible to everyone. You can choose the plan that suits your needs. No pressure here at all. In fact, prices are noticeably lower than other vets in the city. Does anyone really need boutique services? Why pay more when you can pay less and still receive the care from dedicated professionals? I highly recommend you check out Pet Nation!

I heard about this place when my cat was not eating for a few days. my first review was a bit we…read morehad to wait so much longer than expected they said they had some emergency. We an hour however, our other visits were very fast. The staff is very friendly and caring. they answer our questions. They are lower cost than any other emergency 24 Hour Pl.guessing because they are new only a year so maybe the cost might go up after they get more clients. stays with all the was over 2000 but cost of other emergency hospitals.They have a huge nice three floor building down town. They are good for walking if you live downtown. Of course it's very hard to find parking during office hoursthere so I would recommend going after 6 PM to park right on King Street if you can.