The young lady answering our call was very nice and helpful. Answered all of our questions and was…read moretrue to her word on the call out time and cost. Service was excellent. Chris was the tow truck driver. Chris seemed to be a pro and was able to move our van on to his truck with ease. He had to come all the way from Knoxville to Lenoir City and then haul our van all the way to Maryville. Chris was on time, very personable and his work was fast and efficient.

Was on 40 East tonight and a Jim's garage tow truck sped up behind me and rode my tail aggressively…read morebefore finally passing and speeding by me. Whoever you had driving needs to stay off the road if they can't control themselves. not to mention the bad publicity for the business. Terrible. would never give this company my business and will in fact go out of my way to make sure no else does.

Absolutely great guy that knows his job and does it well!…read moreSuper fast and helpful! Thank you!!!

The Recovery Agent is a Crook, that files false Police reports and destroys private property;…read morewhile, lying to Sheriff Deputies about having a Repo order. The man has no integrity whatsoever: he was hired to take the vehicle, and cover up for the owner of Ole Ben Franklin Motors Josh Pool. They sold us a vehicle that was never going to pass inspection in Pennsylvania being EPA deleted. Having registered 7 times in the last six months. Coincidentally; Reliable was the recovery service each time. When we could prove this legally, we were sent a text: We will see you soon. That morning at 1:38am the recovery agent Trespassed and destroyed two electrical poles with Transformers. $15,000 per transformer $30,000 per pole, and to boot now the cops won't even give us his insurance info for our Lawyer to sue. Do not trust these people. This is Dirty business anyway; you look at it! We are suing all parties involved and body cam footage is our proof.

Absolutely terrible. Was supposed to take our car to the body shop and instead took it to the yard…read moreand impounded it Even Though The insurance Told them they were going to pay it. When it was supposed. To make its way to the auto body shop, They refused to release it. So instead of Contacting us. Which they had our phone number, but they just kept the car and continued to rack up the bill any way. 110% do not recommend!!!

These guys are the best!…read more I recently had an accident while 400 miles from home. I had the police call a wrecker. But, after Whitehead's showed up I discovered I could still drive my vehicle. Of course, I felt really bad since Whitehead's had shown up on the scene. I informed them I would be driving the vehicle. I asked them what I owed them. I figured just showing up had to cost them something. At least, it was an inconvenience. They told me I owed them nothing. Additionally, the window on my vehicle was busted out in the accident. I was concerned about how to secure the window for a 400 miles drive home. Whitehead's helped me cover the window with a plastic wrap. Now, I really felt like I owed them something for using up their materials. And, the service they provided was very useful to me. They saved me probably 2 hours of time while I had a very long drive ahead of me. Once, again they refused to take any money. Obviously, you have to charge people money to stay in business. In my case, Whitehead's helped me out in at a time when I certainly needed assistance. I'm sure they also knew that since I live out of town that what they were doing wasn't even going to get them a future customer. For that reason, I felt the least I owed them was a great review. In business it's all about character and how you treat the public. These guys are the best. If you live in the area of Maryville, TN, don't call anyone else. Whiteheads' will treat you well!

This is the most unprofessional towing company ever. Jody posted a vehicle that is STILL in my name…read morepractically making fun of the situation then proceeded to cuss me after I told him to take it down. People go through tragedy during an accident and it is not meant for ANY company to post the vehicle and try to make fun of the situation clearly for attention. However he told me I was seeking attention? Never use them ever. What a way to talk to people and make fun of what could had killed them. Almost positive this could be a lawsuit. Greg did the right thing and called Jody to take it down.

From the owner: Experience hassle-free assistance from our tow truck experts, dedicated to solving your vehicular…read moremishaps swiftly.

My son had hit a deer in his Chev Max. This guy came out and not only picked up the vehicle but…read moreproved he knows his stuff. I enjoyed the chat and let me tell you this. He knows his stuff, he's an independent and local, and got my business. The car didnt make it, USAA totaled it. So sadly we are looking for him again. Just when it was paid off and we had just done so much work to it. Grrrr. Anybody have something that might catch his eye let me know.

I haven't used this company, but after seeing one of the drivers on the road yesterday, I would…read moresteer clear. 1. With a giant line of cars waiting to turn left onto Lovell Rd, this asshole decided to drive all the way up the right side and then cut everyone off once the light turned green. 2. When turning off of Lovell Rd, he decided that yielding to oncoming traffic wasn't for him and just blew around a corner almost causing a wreck. Thankfully the incoming cars were able to stop.