This is a beautiful resort, on the lovely island of Cozumel. My friend and I came here for a week,…read moreand we enjoyed our stay very much. The location is close enough to the main town area that it's easy to get back and forth via a quick cab ride or on bike. The food on the resort is fine. We really enjoyed the breakfast buffet which is typically included in room rates. The other restaurants were okay, typically a little underwhelming for how excellent the food in this part of the country is. The sushi, for example, had a very strong vinegar taste as if the sushi rice had been over-seasoned with vinegar and mirin. One exception is the passion fruit ceviche at one of the beach restaurants, which was excellent and we ordered it two separate times. Overall though, I would encourage you to visit some of the many wonderful and affordable restaurants all over the island. My room was extremely comfortable and well appointed, with one exception. The TV was so old that we were unable to access any apps or even connect my computer for streaming. This isn't a big deal generally, but because we had some rainy days this was a bit disappointing. At this price point and prestige level, I would expect the TVs to be more updated. My guess is that these were 10 or more years old. I want to specifically commend this hotel for their excellent staff. The staff were consistently so friendly and helpful, and proactive for whatever was needed. Truly some of the nicest hospitality staff I have ever encountered, and so professional. The facilities are excellent and we particularly enjoyed our day at the spa, which was a real treat. The dive shop on site has a lot of great services as well. I would definitely stay here again and would recommend others to stay here as well. It's a special place on a beautiful island, what's not to like?

I've stayed here a few times for work, and it's one of those hotels that keeps growing on you…read more The Setting The hotel sits about 15 minutes from the main town, in a quieter part of the island. That distance works in its favor. It feels calm, removed, and much more relaxed than staying closer to the cruise crowds. Architecturally, it leans retro, but in a good way. The bones are older, but the interiors have been updated with smart design choices that make everything feel current and polished without losing character. The Rooms The rooms are a strong point. Spacious, comfortable, and designed to take full advantage of the ocean views. Most rooms have some version of a water-facing angle, which makes a difference. If you're on the ground floor, you might get one of the outdoor rain showers. Fully private, surprisingly great, and one of those features you didn't know you needed until you have it. There's also a large indoor shower, so you're covered either way. The bathrooms are especially well stocked. Beyond the usual amenities, you get after-sun lotion, Evian facial spray, bug repellent, mouthwash, and pretty much every small item you might need but usually forget. Add in a Nespresso machine and blackout shades, and the rooms feel thoughtfully set up. Service Service is consistently excellent. Friendly, polite, and always willing to help. Nothing feels forced, just genuinely good hospitality. Food & Dining Breakfast is served under a large thatched roof right by the water, which sets the tone nicely. The buffet has a wide mix of Mexican and American options, and at around $30, it feels worth it for both the setting and the variety. Dinner was more hit or miss. I tried one of the oceanfront restaurants with a Mediterranean feel. Beautiful setting, disappointing food. The guacamole lacked flavor, and the picanha was overcooked and tough. Definitely not on par with the rest of the hotel. The Spa The spa is a highlight. Great setting, excellent treatments, and a nice bonus: when you book a massage, you get access to the spa facilities for two days. That includes steam room, sauna, plunge pools, and other amenities that make it easy to spend a full afternoon there. Overall Presidente InterContinental Cozumel Resort & Spa is a strong choice if you're looking for a relaxed, well-appointed stay on the island. Great rooms, great service, and a setting that makes it easy to unwind. Just be selective about where you eat on property.

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

This is our 6 time staying at Cozumel Palace. The entire staff is always beyond amazing. So very…read morehelpful, anything and everything you need they are always happy to oblige. Today we had a late lunch at Flamingos. Jesus our waiter went out of his way to make us feel special and cared for. Thank you to everyone at Cozumel Palace.

Phenomenal service! We celebrated our 30 year anniversary here. I contacted Javier ahead of time…read moreto set rose petals in the room prior to our check in. Also set up a special dinner night for my wife and I. Javier went above and beyond to make sure our experience was exceptional. The beach area is a bit small but lovely water. The food and staff service was amazing. Would definitely stay here again.

Our group of eight had an outstanding experience. Every meal was excellent, and the service truly…read moremade the night special. The entire team was friendly, attentive, and consistently checked in to make sure we had everything we needed.A huge thank‑you to Isreal ("Five Diamonds!"), Santiago, Edwardo, Rosendo, Sebastian, Joseph, Moises, Jesus, Carmen, Aranias, Hilario, Margarita, Diana, Oscar, Mary, Juan, Jorge, Alex, Belem, Fecundo, and Daniel. The servers were on point, the hostess was welcoming, the bartender was fantastic, and Daniel's leadership was clear throughout. We appreciated all of you -- thank you for making our visit memorable.

Check-In Check-in was relatively fast (about 15 minutes),…read moreand the lobby was spacious with plenty of seating. We inquired about reserving a Bali bed and were informed they were an additional $400 per day, and that it would be best to upgrade our room to the Royal Tower for an extra $250 per person for the entire stay, so we did. However, we weren't offered a welcome drink, which was disappointing. Isaias at the front desk was polite and helpful, but our wristbands weren't programmed correctly, so we had to walk back to have them fixed--annoying after a long day of travel. Membership Sales (Be Warned!) If you're approached about a "quick 90-minute tour" in exchange for perks (massage credit, excursion discount), skip it. We were approached by Maria after breakfast on our first morning and agreed, but it turned into a high-pressure sales pitch that lasted nearly two hours. We were handed off to seven different salespeople, each trying to wear us down--even after we clearly said no. One rep told me not to be "rude" when I pointed out our 90 minutes were up. We finally had to walk out. Google reviews were right--this process is aggressive and uncomfortable. Not worth it. Butler Service Butlers are available from 8am-6pm. Initially, communication was poor--we weren't contacted by the promised 10am and had to follow up in person to find out who our butlers were (Jessica and Yahaira). After some delays, we met Jessica, and she was outstanding. She created a WhatsApp group, communicated clearly in both English and Spanish, and provided 5-star service for the rest of our stay. She handled dinner reservations, made great recommendations, and reserved a Bali bed for us daily. She truly elevated our experience--tip her well! Dining * La Veranda (buffet): Fermin at the grill was amazing--super efficient and friendly! Great omelets and breakfast tacos. * Flor de Sal (Mexican): Excellent cappuccinos and kind service (shout-out to Jesús), but we waited over 30 minutes for breakfast. * Koi Oriental (Asian): The hibachi show was fun and service was good, but food was just OK--lukewarm and small portions. * Café Sole: Great spot for ice cream, pastries, sandwiches, and coffee. Nice for quick snacks. Adult Pool Bar The team at the adult pool--Belmai (bartender), Fanny (waitress), and Santiago (waiter)--were awesome. Attentive, friendly, and really created a fun, relaxed atmosphere. Excellent service all around! Beach Visited in mid-July and unfortunately the seaweed was a major issue. The beach was closed 4 out of 5 days due to brown water and heavy buildup. Thankfully, the current cleared it enough on our last day to enjoy the waves. Having a Bali bed made our beach time more comfortable, even when the water wasn't swimmable. Check-Out Smooth and stress-free. Jessica coordinated everything with the bellboy and arranged our taxi. We were able to have lunch and enjoy a drink at Cassis Bar before heading out. A great end to a mixed experience. Final Thoughts There are definite highlights--especially Jessica's butler service and the adult pool team--but the hard-sell membership pitch and initial disorganization were major downsides. If you avoid the sales trap and get a good butler, your stay can be quite enjoyable.

The overall experience was great. Beautiful and tranquil. The rooms are in need of a remodel, but…read moreare clean and fresh. The resort was kept tidy, although I saw several guests throwing trash on the grounds rather than the bins for rubbish (strange). It's a beautiful jungle-like atmosphere. There are 3 pools. All were a little chilly. The hot-tubs were not very hot. The beach is kinda crowded, but nice. There is an area to snorkel just off the beach. Snorkel equipment is free to use. The food was diverse. It was Mexico's spin on some American, Italian and Asian standards. Not really authentic if you have traveled to those places. We never went hungry. The drinks were good. The staff was always helpful and aimed to please. I recommend renting a car for a day or two and driving around the island. The resort has free overnight parking for guests. Really a beautiful experience.

This hotel is really great. It's quiet, quaint and very clean. There's always enough room to find a…read moreplace to sit by the pool or on the beach. We went for seven nights over the new year. It was my husband myself and our four-year-old son. And we got a suite that had two bedrooms. It was perfect for our family situation. Having a four-year-old that goes to bed at 8 PM, it was nice to have him in a separate space so my husband and I could have drinks on the patio. The views were amazing. We were on the third floor. Lots of steps to get upstairs but I like to move, so that wasn't a problem. Breakfast is served every day and included in your fee. Breakfast was so great and the servers were so nice. We did not do the inclusive option because we like to wander around the island and find other places to eat and drink. I'm only giving this place a four-star because I thought the food was fair. But I realize that most island has fair food. I will definitely come back and I will definitely get a sweet again.

Spent a week at Playa Azul and it was too short a visit. The hotel was nicer than anticipated, big…read moreopen spaces, rooms bigger than expected and a wonderful staff. Ricardo, Yassir, Yeraldin were wonderful at the front desk. Lost my iPhone, fell out of my pocket in the cab and asked the front desk (Yeraldin) was on duty and she called security at the entrance who has the cab number, called and I had my phone back in an hour - Fantastic and sooo grateful ! Breakfast in included and they have a chef (Jaime) who will make you a custom omelet, Lopita was one of the servers whose name I remember and she was so helpful and always kept your coffee cup full , she also has the nicest smile. Anyway everything exceeded expectations, but note, there is NO elevator which was not a problem for us but something everyone should now Dr Ron and Deb Jones

During our short time in Cozumel, we stayed at Casa Mexicana. Location wise, it was very convenient…read moreand walkable to everything - restaurants, the Mega Supermarket, and many meet up spots for excursions. Every morning, there was a delicious spread of complimentary breakfast buffet, consisting of freshly made omelets and eggs prepared the way you like, waffles, french toast, freshly cut fruits, yogurt, sausage, roasted potatoes, juices, coffee, etc. Everything was delicious. The quality and execution of breakfast was great too. Food was laid out behind a glass counter, and you just let the staff know what you wanted, and they would grab/make it for you. All the staff members wore masks and abided by COVID guidelines. Our room was immaculate. The bed was firm but comfortable. The water in the bathtub did not pool. Customer service was great. Everything we asked for, we got it. There are some noises around 6am every morning, but nothing you can't tune out. We really enjoyed our stay at Casa Mexicana.

My hubby and I just spent a week at Casa Mexicana and we were overall very happy with our stay. We…read morewere in town for a scuba diving, so some of my review is skewed towards dive friendliness of the hotel... The staff is all very friendly and helpful. We were greeted upon check in with a tasty beverage. Our bags were brought up to our room for us. The employees are kind and helpful. The lobby is very pretty with a pool that overlooks the ocean. There are bikes you can borrow to head into town. The location is great, and easily walkable to the downtown square and lots of restaurants. We dove with a highly rated dive operator that's located less than a block away, so our pickup location was across the street which was SO convenient. There is an included breakfast buffet. While this is convenient if diving, the buffet opens at 7am, and our dive boat pickup is 7:30. While this seems like plenty of time given that you just have to walk across the street to the boat, this is not a serve-yourself buffet (at least post-COVID). There are a couple of staff that serve the food. At 6:58am, there is already a line of divers at the buffet. If you're having anything prepared fresh (eggs or pancakes), you have to be one of the first ~5 people in line in order to get your food made, eat, and get to the boat. I wish the buffet opened a bit earlier to accommodate the number of divers who stay here. If you're not diving, this is not an issue at all. The food itself was just okay. I was expecting a lot more from it given the previous reviews. There is so much fantastic food on the island, but the food here was just a little underwhelming. The hotel rooms are large and cozy, and the beds comfortable. The AC works well in the rooms, which is a must during the summers here! There is a desk area with 2 interior chairs, and a little patio area for each room with 2 exterior chairs. Next time I'll ask for additional exterior chairs, as that is the only place to really hang dry your scuba attire. We often had both chairs covered in swim suits/rash guards/etc as well as the shower curtain rod, hand towel rack (and were were only 2 divers in the room). We really liked the soap, shampoo, and conditioner that the hotel provided. They all smelled nice. There was always coffee downstairs in the morning, and fruit infused cold water in the afternoons which was nice to come back to. I know this is not a "dive hotel", hence only losing 1 star for all of my negatives, as I know they are all specific for the purpose of my trip, but given how many people stay here to dive given the proximity to the dock of one of the main dive operators, I just wish there were some more dive friendly updates. Regardless of this, I would gladly stay here again, even for a dive trip, and strongly recommend this hotel. Oh, and the price per night here is fantastic!

Excellent place to stay in Cozumel. Some of the best snorkeling steps from your room. Crystal…read moreclear warm waters with lobsters, rays, eels and other fish. There is no beach to lay out at, but there is a sand area with blankets, pillows, chairs, and sun tents. The hotel has two beautiful infinity pools that overlook the crystal clear waters. The rooms are spacious and the service is great. The hotel has a restaurant/bar inside. Some nights there is live music. Breakfast with my room was included in the price. Fresh fruit, freshly squeezed fruit juice, coffee, artisan bread, eggs, potatoes, and ham/bacon. The mixed drinks are decent and so is the other food. Every morning they had some kind of yoga activity going on outside. The entire place had a chill relaxed meditative vibe. Taxi to town should only be 80 pesos or $5 USD. I would skip the spa. Over priced massages that make you stay partially clothed in a super hot room. Not relaxing at all. Average age of crowd is 25-45 with an international mix of people. There is an all adults side of the hotel with a family side on the other.

It's a decent hotel room. We have a spectacular view. That's the pro! We are spending 9 nights and…read moreare half way through our stay. They have a more modern side of the hotel with a little better room and then they have the less modern side. The rooms are exactly the same but the more modern rooms cost $30 more a day. The only difference is the furniture is a little nicer and they have a fridge. We're in the "cheaper" section. It looks like there used to be a mini fridge here but they took it out, probably to move it over to the more modern area, so you have to pay more to have a cold drink in your room. For nine nights, it definitely wasn't worth an extra $300 for a fridge. We just went to the Mega and got a styrofoam cooler and filled it full of drinks and ice. It's a lot cheaper. This room also has these cheap plastic like patio furniture chairs to sit on. It's clean, though, and the bed is nice and we have a great view. The hotel itself is really pretty nice. Nice swimming area and snorkeling. Jacuzzi right on the water. You can lay out on a sandy beach area. Nice swimming pools. Free breakfast though you're limited to only a few choices. We rented a scooter to get into town every day. It's the only way to go. Update: the hotel must be reading these reviews. They brought in new chairs, a wood table and new rug. No fridge but the furniture looks nice. That's a pretty quick response and good customer service. We'd stay here again.

Spent a week at this lovely place. Owner Dan and chef Dan both took the best personal care of us!…read more So happy we made this choice - minutes from the airport, next to the rental cars, convenient to the downtown area (via taxi or car). Lovely neighborhood. LOVE THOSE DOGGOS!

If you enjoy an intimate setting with the potential to meet really nice people, this is an…read moreexcellent option. Within walking distance of the airport (and Diego's Tacos!), you are quickly transported to a serene setting with the pool being the main focus surrounded by just a few cute rooms. We had the king-size bedroom and it was clean, cool, and very comfortable. Plenty of free water available 24/7. The real treat was the people - the other guests were friendly and there was never more than 4 of us at the pool at a time. The owner and his staff are what make this a special place. If you're looking for something that's a unique experience, give this place (and Dan) a try!

Wow! Was this a disappointment. I had so looked forward to my three night oceanfront stay at the…read moreBarracuda, only to find that the view was limited to a small window facing the ocean. The deck and location are stellar, but I discovered that the hotel doesn't really manage the deck, which is run by the No Name Bar... as such, anyone can come off the street and use the facilities, so it kind of made me wonder why I bother paying for a room when I could have just shown on the deck. But the worst part about the whole affair was by he beds. I hade two in my room, and they both felt like the had been designed by the Marquis de Sade. In fact, I'm not even sure that the mattresses were mattresses, as I really think that they just box springs. I could literally run my had over them and feel every spring. It got so bad had to take all of the pillows in the room and form a make shift mattress.

Broken tile on steps/stools in pool sliced my palm open. Server said she had previously told…read moremanagement it was a problem but they did not fix it. The cut will probably require stitches. The servers were very friendly and it's not their fault.

great views! if you're here for a cocktail and the view…read more do not come here for the day spa pass!!! there is no spa. there is a facility with 6 rooms and no staff. if youre looking for hydrotherapy, saunas and resort like facilities, avoid this place. again, if you're here for views and cocktails, those two stars turn to 5!

Breath taking layout, I was disappointed in the adult pool with the couch in the middle. The…read morewater was extremely discolored, didn't look safe to get in. I wanted to, but not able! For it being there signature pool. I would have expected better! Other than that, the snorkeling was amazing the kid pool was great! My favorite, the Hot Tub! Spectacular views! The room was great, being you only sleep and shower in there! Clean and comfortable beds, very nice, with mini bar, the complimentary breakfast was a big treat! Very attentive staff. Will be back, if they clean up the Adult pool.