Im going to start by saying ... you deserve a vacation! If you're thinking the Riviera Maya region of Mexico will be an easy getaway for you then definitely consider the Thompson hotel in Playa Del Carmen. It is the best hotel to call your home away from home. It's nestled right in the downtown area of Playa Del Carmen (right in the middle of everything) and super walkable. There are lots of shops and restaurants just steps away from the front door. The concierge team, the bartenders, the servers, the maintenance team were all fantastic and so kind. The rooms are clean and I especially loved the balcony that came with our room. We spent many mornings and evenings playing card games and talking. Our all time favorite part was the hotel rooftop pool with a swim up bar. There's plenty of room to move around and hang out with friends as the pool stretches across the length of the most of the hotel. We didn't eat much at the hotel but did enjoy light bites at the hotel cabana and was satisfied. The gym was a decent size too and had a good variety of equipment to get some movement in while on vacation. Not sure if the Thompson is still apart of Amex's hotel collection but it's a great incentive to stay here because it will be a 10/10 experience for you. read more

See all

We just finished a weeklong stay at the Hyatt Centric. We felt well taken care of by the whole staff while we were here. Service was definitely excellent. We especially enjoyed the rooftop pool which overlooked the ocean and 5th. The food here was decent in general. All the apps were good, and the guac was delicious. We had the American breakfast several times, which is more than enough food. My wife enjoyed the French toast and the steak and eggs. The rest of the food or drinks we got were about average, and not up to the price we were paying per drink. 5th avenue is very noisy. We didn't know that coming to Playa, so if we had, we may have opted to stay at a different property. The hotel itself also has music going at the pool 24/7. I went up for coffee at 7 am and there was club music on. Not my vibe, but it is advertised as being part of the action and it lives up to that promise. The hotel itself is in excellent condition and we loved our rooms. The decking at the pool area, however, is in serious disrepair. If service alone earned a 5 Star review, the Thompson would be at the top. Other factors dropped it lower for me, though. read more

We stayed at Thompson Beach House but came to this sister property every day to enjoy the rooftop and restaurants. They have a golf cart service for free connecting the two. The hotel is gorgeous and the deck up top is a great place to spend some time in your day. Lots of comfy sofas and pool chairs, great views, and a few pools. With their house music, it feels more like a day club by the water :) The staff at the property was very welcoming and just like at the Beach House, they went above and beyond to make your experience perfect. The only reason I'm giving it 4 stars is because the servers up on the deck were checking in on guests once an hour at best (good luck ordering) and the kitchen was pretty slow. Other than that, it was fantastic! read more

See all

It's very loud, only come here if you intend to stay out late! The rooms are nice, bathrooms clean. Gym is nearly non existent. Right in the middle of downtown. So if you want to be the party zone, this place is great! If you want any peace and quiet, forget about it. read more

We stayed at the Thompson Hotel while on vacation in Playa Del Carmen this summer. As expected - the location was great. It was literally located in the heart of all of the action. I loved how we could easily go downstairs and access shopping, great restaurants, and entertainment. The lobby area was small and smelled very nice. There was an armed guard positioned right at the entry. Unfortunately, our rooms weren't ready, so we visited the rooftop restaurant and had some lunch. The area was nice and the views were beautiful. Service was slow although they weren't busy, but the food was good. We were told that we would receive a text once the room was ready, but never received one. We had to swing by the front desk on our own to confirm and 2 out of 3 of the rooms were ready. The room was nice and clean and we absolutely loved the shower. There was plenty of space for storage and I loved the fact that there were USB outlets available. The bed was super comfortable and although we were facing 5th avenue, it wasn't too loud for us and we slept well at night. There is an espresso machine in the room and unfortunately, you are charged for each pod used. We didn't take advantage of the included breakfast offered because we fell in love with another restaurant located directly on the beach. Our rate came with a complimentary pool cabana and we were able to enjoy it one afternoon. The pool area was calm and not as much of a party vibe as I thought it would be (which was still fine). The gym was located on the lower level and was actually nice. The wi-fi worked well for me and I didn't miss a beat when trying to get in a little homework. Overall, I enjoyed my stay. I think this is a good option for anyone that wants to be in the center of the action. If you are looking for more amenities and looking to relax, this may not be the best option for you. read more

See all

I can't say enough how much FUN my husband and I had staying in Thompson Playa Del Carmen. This place is AMAZING... The staff are very nice and very helpful - We had a stress free check in. This hotel is a minute away to the most famous street in Playa Del Carmen called Calle 5. Its a long strip full of restaurants, stores , gift shops and coffee shop. It's less than 10 minutes walk to the beach. They also own beach house where you can go relax , get food and drinks by the water and they will charge it to your room even if you stayed in the Main house. The rooftop pool is my first favorite. The view from the pool is unbelievable. It's beautiful! I will definitely come back in this hotel. read more

See all

Went for their day pass to use the rooftop pool. 600/700 pesos minimum that can be used towards food and drinks. Amazing services at the roof top pool! The beds are nice and comfy to chill at and the pool is nice to swim in. Really enjoyed the view and the music. I had a really good time. Would definitely go back again! read more

Thompson Playa del Carmen - Pool area - Hotels Near Me - Playa del Carmen, ROO

This place was amazing. Super clean rooms and the service was fantastic. Luxurious all around. The rooftop pool was a vibe and they had top shelf alcohol. I am definitely coming back to stay here again. read more

This is by far the longest review I have ever written. But I feel the need to go into the details of this hotel considering that it is part of the luxury collection. Firstly, I think it's quite funny all of these reviews are complaining about the noises but you have to realize this hotel is in the PRIME LOCATION of 5th Ave. There are clubs EVERYWHERE and they play music up to 3am/4am. Clearly people did not do enough research as it's not exactly a place to relax. It's been a love/hate relationship for this place. Initially, we only planned to stay in Playa Del Carmen for one night but ended up extending our stay to 3 days. LOCATION: It is perfect. You walk downstairs and literally, you're at the mall, the shops, and the restaurants. We didn't need to call for a cab because everything was walking distance. It is loud here 7 days of the week. The crowd is never ending, but that's expected because this is the most touristy spot of Playa. PROS: The rooftop pool was amazing. It's super spacious and there's beds and tables everywhere. You get access to the Thompson Beach House, which is about 3 blocks down. There are DJs at both locations. They currently have a promotion where you can buy credits for food&drinks ahead of time, and they will double the amount. You're able to get bikes to ride around, and they offer daily activities such as tequila tasting, yoga, etc. CONS: Gosh, where do I start? The information they provide is always inconsistent. We called the day prior to see if we can schedule a COVID test upon arrival. The person we spoke to said we had to fill out forms and mentioned he would email us shortly after. HE NEVER DID. We later found out they only do complimentary testing for guests staying 3 nights or more. And you also have to "schedule" it a day prior (which I don't understand the big deal considering it's not a long process). We checked in on the following day- Saturday at noon. Being AMEX platinum members, we always ask for early check-in. They said it wasn't possible as they were full, and to come back at 3pm. I thought that was fine. So we ventured out and explored for a few hrs and got our COVID test outside the hotel. Around 3pm, we followed up and the person at the front desk said our room is "almost" ready, however wasn't able to give us a room number which I thought was super odd. She apologized and offered us free drinks at the rooftop as we waited. Eventually time continued to pass, and we took it upon ourselves to get stuff from our bags to change and hang out at the pool. Although we enjoyed the time spent there, it was an INCONVENIENCE as everybody kept asking for our room number and we had to explain to each person the situation...THAT OUR ROOM WASN'T READY YET and it's already PAST 3pm. The check-in time ended up being a little past 5:30pm. Mind you, the pool STOPS offering food/drinks by 5:30pm and CLOSES at 7:30pm. We are avid travelers and this is the first time ever we've experienced such a late check in. Very unacceptable because ONE, you're paying for it. Two, you don't know what kind of plans everyone has. Considering that we only planned to stay for ONE night, checking in while the day was almost ending, was incredibly wasteful. Three, THEY DIDN'T GIVE US A VALID EXCUSE ON WHY OUR ROOM WASN'T READY. If she would've been straight forward, instead of saying "almost" every time, it could've been a different story. YET STILL, NOT ACCEPTABLE. THE ROOM: It was a reasonably good size room. I appreciated the shower. I thought it was weird the toilet space had a clear glass door, so not much of privacy if you're traveling with a group. Something unusual was their skimpiness on the towels. We only received 2 bath towels every time. No washcloths or bath mat towel provided. Every day, I had to call to remind them for house keeping. We had ordered room service for breakfast and although, they took the trays outside when cleaning and set it in front of the room, it remained there throughout the day. However, the first night, they did send a champagne bottle, fruit and chocolate truffles which I thought was nice. We ended up paying for 2 extra nights because we weren't quite ready to go back home. Although, I felt like we deserved a free night, Stefano (the manager) offered us a discount. Overall, this place wasn't exactly what we expected. Considering that this is the hottest spot in town with their restaurant "Catch" being at the rooftop..everything closes at 11PM. They have a guest fee after 11pm of $40pp. The WIFI was in and out. We ended up finding out the reason for our late check in was because laundry for linen wasn't ready. What kind of excuse is that? I don't understand if they were short staffed or what but this whole experience wasn't good. We definitely will be writing to corporate. read more

I really wanted to leave 5 stars but I couldn't. I had been so excited to treat myself to a luxurious stay here but their staff were less than friendly. Mind you, I had been hanging out in Playa for months, I know Spanish, and know how they treat locals versus tourists. I go upstairs to hang by the pool and after waiting forever, I finally get a seat. No waiter comes up forever so when I ask the first person I see about service, they wave me off and point at who is supposed to be tending to me. To top it off, when I get to my room I see an insect that shouldn't be there so now I'm pissed. What makes it worse is, I didn't want to spoil the fun for a group I was with so I played nice. It's *amazing* how much friendlier the pool staff became when they found out we wanted a cabana. I've been to cheaper hotel locations in Playa with far better service. Still willing to give them a second chance but I'm leery. read more

If you are visiting Playa del Carmen and want to stay downtown, this is the place to stay... I recently visited for a birthday celebration and enjoyed this hotel. I love that its located conveniently downtown and more importantly you have access to the Thompson Beach hotel. Not giving 5 stars because the food is not that great. Very bland. Otherwise, dont miss the opportunity to enjoy an ahhmazin hotel. read more

My wife and I finally stayed at the Thompson after coming here several times in the past to enjoy the amenities. We stayed for New Years Eve and New Years Day so the expectations were high coming in. Check-in was pretty seamless. One note is that the taxis will not drop you off in front of the hotel. They will leave you near the entrance which isn't far but be prepared to carry or roll your luggage about 1/2 block. They will however be able to pick you up when you leave if the situation is available. Our Amstar Suburban was able to drive right up to the front. Security by the way here is excellent. If you don't belong here, you won't be getting in. We stayed in the Thompson Suite in Room 117. The room was quite large with dual vanities in the bathroom, a large rotating tv in the middle of the room which can be seen from any area and a huge patio with a jacuzzi tub. The bed was comfortable and the room well appointed except that you will need to ask for extra soap for the shower. The water takes a few minutes to get hot as well so my suggestion would be to turn on all faucets to speed it up. The positives to note are that this hotel is clean, perfectly located in Playa Del Carmen and it is easy to get in and out of. The hotel has a direct elevator that will drop you right down to the 2nd or 1st floor of the mall which has everything you would need from Starbucks to Sephora which my wife was happy with. There are also plenty of high end restaurants and even a food court. You could stay within a block of your and be fine. It's also close to everything on 5th. The negatives are that this is a loud hotel. They have thick glass to muffle the music but don't expect a zen vibe in your room. The music was pumping on New Years Day until 4am and it is felt in the rooms. It could be that it was coming from elsewhere in the area or from the upstairs rooftop but you can't miss it. There was also a banging that would happen frequently that literally would shake the room. It was ridiculous and somewhat shocking. It sounded like slamming doors but it wasn't. It wasn't the elevator either so we were at a loss as to how something so loud could affect our suite. I hate to nitpick on this but at upwards of $1,000/night this is not a good thing so if you stay in #117, be prepared for the noise. There is also no privacy if you have your drapes open. People can see directly into the room. I think they should do windows like they do in Las Vegas or other places where you can't see in as easily but can still see outside. There is glass that allows for one way viewing out but makes it hard to see in. All in all, the hotel has a lot of things going for it though and we would recommend it. read more

See all

This was one of the best resorts that I have ever stayed at. We started our trip at a horrible hotel in Cozumel and ended up moving over to the Thompson in Playa. Best decision we made all trip! The pool was absolutely amazing. I'm usually more of a beach person but the beach didn't even compare with the views that the pool has. The staff was completely delightful throughout the 5 nights we spent here. They were always smiling and were able to answer all of our questions. The restaurant on the rooftop was unreal! We ate atleast one meal a day there. I highly recommend the French toast for breakfast. I'm craving it already! The rooms were very comfortable and we had a very nice patio that overlooked Playa del Carmen. The only negative that I will say about this place is that it got VERY loud at night. I rarely have problems sleeping and I got woken up multiple times throughout the night. Overall, I definitely recommend this location. It was beautiful and the beds were so comfortable! This is the best place to stay in Playa del Carmen! read more

Thompson Playa del Carmen - Beautiful view from the rooftop pool - Hotels Near Me - Playa del Carmen, ROO

See all

Where do I start... I was supposed to have my large wedding here but due to lots of unforeseen circumstances (on my end), over 2.5 yrs, we ended up just having a small party of 18 at the Thompson in February. If you want to have any event here- contact KARLA! Her efficiency, professionalism, flexibility and communication was above and beyond. She ensured the food, music, checkin, cabanas etc were all handled to perfection. Aside from the event, The Thompson is an amazing hotel I suggest for couples, groups of friends and anyone who wants to experience the city in a fun atmosphere. Location is In the heart of Playa Del Carmen, amazing rooftop pool, security at night, and the food was exceptional!! If you're looking for a low key, all inclusive beach vacation, this isn't the spot for you, but if you like to roam, experience the small city, nightlife, shopping and restaurants- this hotel makes it a 5/5 in my book. read more

Nice rooftop restaurant called Catch. Go west from 12 st and 5th ave to find the entrance to the Thompson hotel. Breezy and open rooftop area which is fun during hot days in playa. The food is decent, which is hard to find in playa. Trendy DJ music spins its tunes late into the nights. On food, the catch roll and grilled octopus were solid. Skip the rice cake with tuna tartare (super saucy and mushy with too much mayonnaise on there). I tried the wine by the glass - nothing worth consuming. read more

See all

This is a prime spot on Playa! The view to Cozumel is just partly hindered by some other buildings but the atmosphere is spot on for a couple on it's late 40's Drinks are reasonably priced so it's a no brainer to come and spend a couple hours on this place. I've heard the day pass is rather nice too but we've passed on it. The person on the entrance better like you though, some people will make the filter at the entrance and others won't. Ladies probably do not have to worry as I saw it first hand but If you are a guy, try to look spiffy or else! Only mention it because it happened to us a couple of times when we were not deemed nice enough - my wife was pissed. Also, what's up with the dude with his long weapon on the lobby looking at you like you're a nasty bug? This is not a Narcos place or is it ??? just like Sonora Grill next door.... Sooooo annoying Anyhow... nice spot Enjoy! read more

I love this place. I stayed there from two days and absolutely didn't have any issues whatsoever. I will come back for sure! read more

See all

This was my first time staying at a Thompson Hotel and I LOVED IT! It was our spring break and the hotel was occupied by fun party people! The employees made sure to accommodate everything to our liking. Sinai was super helpful in anything we needed! Ambiance- the hotel is super modern and clean. The hotel has a special elevator that navigates guests right to the mall. The mall has every store all the stores we have in LA: Sephora, Victoria's Secret, H&M, to name the least. Service- outstanding! The hotel had so many included services from Orogold facials, tequila tasting (at their Thompson Beach House location), yoga and many more! Food- this hotel has Catch! Very fun and the food tastes the same as the LA location. Catch PDC is as pretentious as the LA location, but at PDC, all the patrons are down for a good time! read more

See all

Thompson PDC was a nice place to stay during our trip to PDC. The main house is fairly centrally located and near clubs (right next to Coco Bongo), great restaurants (eg Porfirios, La Cantina No 20, Blue Lobster, etc), and decent shopping. However, they have a beach house a few blocks away that is easily walkable but also can be taken by hotel shuttle service. Both houses have a pool and areas to lounge with full wait service. The beach house has ground level pool adjacent to the strip of private beach with free lounge chairs if you're lucky to snag one (not too many). Main house has a rooftop pool with nice views and adjacent to the full upstairs bar and restaurant. Other thank snacks and drinks, didn't really eat at their main restaurants. read more

The hotel is beautiful and very trendy. It's in a great location, right in the center. The beach house is only 2 blocks and your hotel room comes with access to the beach which is wonderful. The beach house is beautiful and its very comfortable for beach days, with great service. The pool service at the Thompson was a bit slow, but the pool was great. The hotel rooms are spacious and very clean. However, the TV's in the room only had around one English channel. Eduardo was great upon arrival and during my stay. He was very helpful with making reservations and getting information. The only thing that wasn't great was waiting for 30 minutes every time we asked for ice or anything sent up to the room. read more

Thompson Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

See all

Nice little spot to stay in Playa ! Great staff, nice drinks and food! And is in the heart of downtown . read more

Thompson Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

See all

I cannot say enough amazing things about this hotel and its staff. From the moment we arrived, everyone was so pleasant and went out of their way to make us feel comfortable. If you stop reading here, know that we're already planning on coming back next year. We stayed at the main house but took advantage of our access to the beach house property as well. The food and drinks at both were amazing, and the free tequila tasting was an awesome perk! As far as location, it's right in the middle of the strip and about a 2 minute walk to the beach. Some other reviews mentioned noise, but we had no issue with it whatsoever. read more

Our stay with the Thompson started out nicely. We were welcomed by one of the managers Eduardo upon check in. Eduardo was welcoming, helpful, and very accommodating. In general the staff did a good job making sure that we were happy. We had some issues with the plumbing in the room on the first level as well as a moldy smell from the AC. We discussed this with management a couple of times and were eventually transferred up to the second floor to another room. Come to find out it was a noisier location than the first, but we decided to suck it up because it was late and we needed sleep. We made management aware of this, so Eduardo came to our room and dropped off some earplugs to help out. Recommendations to management: Make sure that management during the transition from day to night managers are better informed so we are not constantly repeating ourselves to different people when there is an issue. Also, be proactive -- instead of waiting for us to complain several times before you take action, take the time to spot check the rooms and offer to comp your guests so they are happy. We had to ask and complain several times before any action was taken. Despite a few setbacks the hotel did comp us a bit, so I decided 4 stars to be appropriate given the inconveniences. read more

Thompson Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

From the moment we arrived at the airport and our private car from Thompson picked us up, we were impressed with the hospitality and luxury of this resort. They made us feel welcome and even upgraded our suite and gave us a complimentary bottle of champagne to celebrate our anniversary. Highly recommend! Will stay here again the next time we are in Playa. read more

See all

For the record, I am leaving this review after emailing 3 managers (Rene Malacara, Nadia Bolanos, Stefano Antoniazzi), the front desk, and the person who helped me with the amenity, Montserrat Velasquez. I have not received a reply regarding my complaint from any of them. It has been over a week now. Not even a "we will get back to you later." I would not have resorted to this if I simply received acknowledgement, but other future guests should know. For starters, I had contacted the hotel in advance to coordinate an excursion and an amenity in the room upon our arrival. My boyfriend and I were coming for our anniversary and I wanted to do something special for him. I had to call numerous times to coordinate this simply request. When calling, I was met with 30-minute wait times, and being hung up on over and over again. After calling on and off for TWO HOURS, I finally got someone on the phone and told them how I had been put on hold over and over, in order to ultimately be hung up on. They finally assisted me when they sensed my frustration. This was a red flag, but I decided to give the hotel another chance. I thought maybe this was a fluke, especially since I expect top service from a hotel like The Thompson. When we arrived, the hotel was completely understaffed. The front desk was swamped with people (which is especially concerning during a global pandemic), but we waited. When we finally finished checking in, we went to the elevator and our keys did not work. When we returned to the front desk, someone else was already being helped and the line was long. We ended up being escorted to our room, keyless, hoping we could catch the front desk staff at a later time. Over our two night stay, this was pretty much the case at all times with the front desk. Once we arrived at our room, the amenity, that I spent days and hours ordering, was not there. I made it very clear that I wanted the amenity there upon arrival. I even clarified this the day over the phone. As frustrated as I was, I decided to give the hotel another chance and was met with one disappointment after the other. The WIFI frequently said "there were too many subscribers" and would not let me sign on (I have screenshots of this), the front desk often did not answer our calls, there were not enough daybeds or seats on the beach because the hotel oversold day passes to non-guests. As if this was not enough, our room was so ridiculously loud we couldn't sleep. At 12 am, we called the front desk to tell them how loud it was and were met with little concern and action. It literally sounded like we were in the middle of a concert. After making it clear to them that we would not be able to sleep they finally agreed to change our room. Under one condition- we would have to switch once at 12 am, and then again the following day. Keep in mind we were only there for two night (so switching 3 times would make no sense) and we are in the middle of a global pandemic (why is there hotel oversold and why are there no available rooms if they are operating at minimal capacity?). We told them we were not okay with this, then finally they found us a room. At 1 am we ended up moving all our stuff to another room in the hotel to simply get a night's rest. What concerns me the most about everything I have said is that they are so overbooked during COVID, to the point where they have"too many subscribers" on their wifi, barely any extra rooms (it's a huge hotel), and their front desk staff isn't able to answer the phone. This would be unacceptable at any time, but particularly horrifying during a global pandemic. This was not the only way they put us at risk. When we checked out, we left our bags at the front desk so we can go around town a bit. It was clear that we were going to leave at some point, but just weren't ready yet. As soon as we left the hotel with our bags, it was evident that one of the lobby staff tipped off the cab guy to wait outside the hotel for us. He aggressively asked us if we want a cab and we declined (they overcharge a lot by the hotel). He followed us down the block, clearly speaking to the drivers on the radio. Eventually we thought we lost him, and found another cab (for literally half the price). As we were getting in, a cab driver pulled up next to us screaming, saying that "we left the hotel and we played the system" and that "we must get in the cab with him."He made it very clear that they had been following us. This continued for 10 minutes of our drive. We were terrified. The man who controls the cab line is usually 1 block away. He is never conveniently standing outside of the hotel waiting for guests who are departing. The hotel staff put us at risk, and informed outside parties about our whereabouts without our permission. I am so angry that I payed to stay to be stressed, not sleep, and put at risk. I am even more angry that my experience has been ignored by hotel management. read more

This used to be my favorite place to go when on vacation but sadly it has become just like the other places in Playa, cliche. For whatever reason everyone seems to think you need a dj to play 80s music with the same tired back beat at a level so high you cannot carry on a conversation or enjoy the beauty that used to be the Thompson. Do yourself a favor and skip this place and go to the fives. It's by far the better choice read more

Worst hotel I've ever stayed at. The front desk moved at a snails pace and struggled with simple tasks and questions. That I could handle but the all night CLUB outside my window kept us up until 5am. No one seemed to care. I hate everything about this place. read more

Honestly this is the best place to stay at in Playa Del Carmen. It was my first time in Mexico and i stayed at the Thompson Beach house. The suite was amazing, the staff was INCREDIBLE and catered to all my needs especially Carolina. Big thanks to you guys. I was extremely satisfied by the service that the hotel provided for me...I would HIGHLY recommend the hotel to anyone that's planning on visiting Mexico. Loveeee everything about the hotel and it's in a great location. Also Nadia did a amazing job by assisting us with all our needs. Thanks again read more

See all

Good luck staying here! If u like the sound of Jackhammers at 6:30am while on holiday than this is the place for u!! And if you somehow survive Day 2 and don't die of food poisoning ( I was on the toilet within hours of arriving)- it's Jersey shore meets Jerry Springer environment didn't help much either. A noisy non-relaxing environment arguably the worst hotel experience ever, just dodge Jose Antonio because he is a real Donkey. read more

Not sure how to rate the Thompson. When we arrived we loved the hotel and location so much, we almost cancelled our other hotel on the trip to extend. The hotel is modern, trendy and beautiful, staff is great and the roof top pool and restaurants are awesome. The bathroom was also trendy with rain shower and awesome products. The toilet room was clear glass by the way, so if you are visiting with someone you are not completely intimate with, you will get an eye full of someone on the crapper. When you stay at the Thompson, you also get access to the Beachouse property, which is really nice. We used that property when we went to the beach, we just needed to show our key. This really made the hotel a value. The location is where things got tricky. Initially we thought this was the best location in the city. Right in a trendy area, with a starbucks a block away, you can't beat it. However, as the night went on, we realized that our hotel was right in the center of the nightclub district. The noise was so unbelievably loud with the constant thumping and fighting that it seemed the night club was in our room. Sleeping with our heads under the pillow and TV on, didn't help, even after having several shots of Tequila. Sadly, the noise was a deal breaker, and I can't recommend ever staying again, unless you plan on being out at that club until it closes. Without the noise the hotel was a 5 star, with the noise it became a 1 star, which is why I ended up at a 3 star rating. One recommendation for the hotel, as other Yelpers had mentioned, invest in sound proofing and ear plugs for the hotel side facing the night club side of the building. For guests, If you are staying at this hotel, at the very least, insist you are on the side facing away from the clubs, although I am not sure how much that will help.... read more

Wonderful stay at the Thompson Playa del Carmen. Beautiful property - Fantastic location. The rooftop is amazing (pool & lounge level). Loved the beachfront property (Thompson Beach House). Excellent food! read more

Thompson Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

See all

I would give this hotel a ZERO too bad I cant. Let me see where should I start, we came to Playa as honeymooners and we where treated like sh... Check in front desk: So I guess if you dont look white or dress real nice employees at the door are RUDE!! Not welcoming at all (I have stayed at several nice and expensive hotels and I had never felt soo un welcomed like in this hotel). Every time we walked through the door we were always stared at from head to toes! Oh not to mention if we were or not staying at the hotel. Rooms: Nice rooms (Paradisus has way better for this price we paid). I booked the jacuzzi suite room and we were given a room that was right where the stairs of the shopping mall went down. So every time we wanted to use the jacuzzi we couldn't because people would just stare at us the whole time! We also had a meal and same thing people would just stand by our balcony and just look at us. We had to wait until the security guards closed the shopping center in order to have some privacy. So guess what! I called the front desk (in English) and requested to switch rooms, and we had to wait until the next day. Pool service: The worse service EVER! Same problem, employees were all over the white nice looking rich people. We where NEVER asked if we wanted a drink what so ever! We stayed for about 3 hours and no one bothered to ask if we needed anything. Like if they were going to give us the drinks or food for FREE! The same thing happened two days in a row, the third day I didn't even want to use the pool, why bother if we had a jacuzzi in our room. In conclusion, if you are Mexican or want to enjoy your time at Playa, DONT stay here! You will thank me! read more

We just completed a 4 night stay and overall good but too noisy. The Good: Location- we stayed in the building with rooftop pool and it is in the perfect location in relations to 5th Ave. It is right in the middle of 5th Ave so very central and close to everything. It is a 5 minute walk to the beach house. Design/ Decor- Hotel is beautifully designed and decorated. I loved all the design details and the rooftop pool is something straight out of a design magazine. The beach house is equally beautiful and the beds by the beach were comfortable and perfect for lounging on. Housekeeping/ Cleanliness- Hotel and room were spotless. Everything is in pristine condition and perfect working order. Poolside DJ- We loved that they had a DJ on Friday and Saturday as it really added to the ambiance. DJ plays a mix of all types of music so there was something for everyone and volume is perfectly set. I also like the complimentary fruit infused water at pool and wish they had this at beach area. The beach restaurant while pricey has delicious food. We had a wonderful romantic dinner there. The hummus appetizer was amazing and perfectly refreshing when sitting out on the beach. We ordered it multiple times on our stay. Not So Good- Outside noise/ poor sleeping conditions- You have noise coming at you from every angle. It seems no expense was spared when it came to designing and decorating hotel but why they chose to NOT use sound proof sliders for the balcony is beyond me. Sleep quality is extremely important to me as that is a big part of relaxing on a vacation and we did not sleep well at this hotel. We were placed on the quiet back part of the hotel which faces a small side street and even then noise was an issue for us. We could hear people talking in a cafe 4 stories below us as the sliders blocked out zero noise. A water truck delivered water everyday at 7am so we were woken up by the reverse beeping noise that would last a good 20 minutes followed by the sound of a large generator which would pump out the water for a good hour. Hallways are all tile and there's a huge gap between bottom of your door and floor which means that everything echos in halls and travels right under your door into your room. Staff member are also slamming service doors which further adds to the noise. Beach House also has noise issues as the hotel next door is being constructed and there is non- stop drilling and banging all day long. Thankfully the weekends they are off so we had a break from this on Sat. & Sun. In Room Bathroom- This is a classic example of design overriding functionality. Bathroom offers zero privacy! Toilet door and shower door are clear and bathroom door is also see through! I do NOT want to see my husband sitting on the toilet or worse hear everything that is happening in the bathroom! I cannot imagine sharing this room with a family member, so awkward! To make matters worse they have hung a full length mirror at an angle that shows person sitting on toilet no matter where you are in room. Spotty service- All of the front desk staff were nice as well as most of the staff at the rooftop pool. The girl who gives you towels and gets your chairs set up was excellent and very friendly. Beach service was not so great. Even though it was pretty empty we were never checked up on and had to flag someone down anytime we wanted something and when we ordered food it was brought without utensils or plates. Rooftop Pool restaurant service was ridiculously slow and pretty bad even though it was empty. It took 20 minutes just to get our guacamole appetizer. Also, menu is too limited and very pricey. Poolside Drinks are $10+ which is way too much for Mexico. They should offer drink special especially during slow season as we would have spent much more on food and drink at hotel had pricing been more reasonable. I called guest service and person who answers it does not speak any English so he could not understand what I was asking. Instead of getting someone else to speak to me he proceeded to hang up on me and kept placing me on hold and hanging up on me each time I would call until I had to walk down to front desk to fix my issue. This is unacceptable service from a resort charging the prices they charge and it needs to be addressed. AC and pillows- AC they use in Mexico cools with water which means room gets damp and there was a strong moldy smell on side of our bed. It also does not cool very well so we were forced to sleep without the comforter as we would wake drenched in sweat if we used it. All pillows are the same, way too soft and your head sinks right through to bottom. My neck was sore by the second night. Overall we had a good stay but we would not stay here again because of the poor sleeping conditions. We did not sleep soundly/ uninterrupted one night of our vacation and that is just not something I can look past when choosing a hotel. I am not a light sleeper and neither is my husband. read more

Catch is awesome. What a great view of Playa Del Carmen, along with a beautiful rooftop pool. The $9 cocktails were excellent and fairly reasonable compared to having a drink in the U.S. I really enjoyed the crispy shrimp appetizer, crispy chicken entree, as well as the chocolate cake desert. Definitely check this place out. read more

Thompson Playa del Carmen - Catch Restaurant - Hotels Near Me - Playa del Carmen, ROO

See all

I really didn't want to like this place after our room wasn't ready 3 hours after check in and they gave us a horrible free drink...But I have to say the rooms are amazing the manager made it up to us and we couldn't be any happier. We would definitely stay here again! read more

Thompson Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

I can't say enough about this hotel!!! Top service, amenities, rooms, and more. After a night in Tulum, coming to playa Del Carmen and staying at the Thompson was the best decision. The hotel staff are great. I lost my brand new hat, called the front desk, and hotel security had it safely. They delivered it to room and I signed a paper. It was amazing. I thought for sure it would be lost. The rooftop pool is perfection. Great food, views, and picture spots! read more

One of the reasons you book a hotel is that you can sleep there ... this won't be happening for you here. It's so unbelievably loud. I'm a Thompson Hotel fan but this is one property of theirs you should avoid. I can't explain how loud this hotel is and unless you can sleep inside a night club ... avoid! I hear the beach house is fine just not the main one. read more

"Best New Hotel In PLAYA" I'm a Thompson fan! Love the rooftop, amazing Breakfast at Cinco and OMG Catch is sooooo good. Staff is amazing and everyone is so helpful. Look forward to coming back here for another vacation and just enjoy the pool read more

Amazing atmosphere, the food is unbelievably fresh and delicious . Leaves you wanting more . The view of the beach is breathtaking being that the view is from the pools on the rooftop . Great staff and the service was amazing. We got a little surprise with the hotel fees but it was well worth it . Very high security with machine guns . It was nice that the cabanas were free for all . They had 4 different pool sections with different decor of tables and chairs . The second set of elevators take you out to the mall area . 5th ave is definitely in the center of all the stores and high end restaurants. It's nice that we got to utilize the sister hotel closer to the beach . Free facials included in the stay , and tequila tasting . I learned so much about tequila ! Overall super happy ! read more

So. The hotel and staff is nice! They take ur cell number and text u through out ur stay to see if u need anything, they are quick to respond as well. So I have nothing bad to stay about the hotel, but the location is less to be desired! I didn't not like where it was! The rooftop pool is BEAUTIFUL, but it closes at 7pm?! That wasn't cool! The Catch restaurant is there, but was closed. The incidentals on ur credit card is pretty high too, more than the rate of the room. The sister hotel, Beach House is nice... it's directly on the beach. It's super crowed too! I really preferred Tulum over Playa! read more

See all