We bought our first hot tub in 2003 from Hot Springs Spa in Longview. We have absolutely loved it…read more-- so much that we just purchased our second one from Heidie at the Longview Store. You could not ask for better service and they are so polite and personable. They are the greatest ! Thank You Hot Springs Spa

These folks are the best! We needed some more of the Silk Balance for our tub, and they are super…read morefriendly and very helpful. I like shopping with businesses that are not pushy, but informative!

We were pricing 18' round resin pools and not only did the Superstore have the best price for what…read morewe could get, they didn't try to sell me things I may not need. In fact, they threw in a few things I did need that I didn't realize until the day of install. They also were able to set up install within weeks, not months, like the other stores. I did not want to wait until summer was almost over, I wanted it up and running in April. And it was. When I brought in my first water sample, they told me what I needed to get my water right, but did not insist I buy my chemicals there, but their prices are right in line with the big box stores. Swimming season is coming to an end and with all the trees in our yard, we will be closing up the pool. They have promised to give me full instructions on how to do that right and have clear water come next April. I have no complaints.

We intended to purchase a 24' round above ground pool. Because of COVID and the shortage in some…read moreproducts, we made our selection from available products and purchased a 30 ft round, above ground swimming pool and it's components. The sales person, Cade did a great job and called their warehouse to confirm what was there and we made our selection based on what was available. What we got was not what was presented to us and what we were told was available. It appeared to us that we were given what they wanted us to have and assumed we would just accept it. The liner was not the same. The ladder was not the same. And, we thought we were getting the pool setup with lights however, we did not get the lights either. The customer service we received when we called about the items they "chose for us" was unsatisfactory as well. We were dismissed by their store manager MULTIPLE times. The owner did not want to make things right but, eventually agreed to a $400 in store credit. However, when we chose to go to the store again to utilize the credit, the manager made the process difficult and we chose to leave it alone. Not worth it. They can keep their store credit and we will not recommend them to anyone...

Great helpful people. I had a very green pool and leslie's tested my water and told me exactly what…read morewe needed. Within 48 hours my pool is crystal clear.

Love the Longview, TX store. Went in this afternoon today, Dec. 15th for chemicals for my hot tub…read more The store clerk was in the back on his cell phone when I arrived. I found him short tempered, agravating & unwilling to answer my questions with apparent know it all-you are a stupid customer, huge jerk attitude. A complete 180° from my 1st time experience in the store... Which is the reason I was returning to make a purchase. No one else was in this store today at the same time I was. There's no reason I want to return with todays lousey customer care.

This is one of the best pool places in Longview. They have well trained and knowledgeable people to…read morehelp you. They are a family friendly bunch of folks. Their prices are comparable to other pool places.

Went in to buy a salt cell connection piece which is 20 bucks, they charged me 45 for the part…read more Bought it and they made 20 bucks off me but guess what? I'll never buy anything from there again and as a new local, I will make sure to spread the word. Places like this is why we've all gone to the internet..hope you fold!

Brad and his crew put in a deck and above ground pool for us in 2010 wonderful job pool is still…read morestanding.

From the owner: Hammerhead Pools & Decks is ready to make your backyard dreams a reality! Call for your free quote…read moreon above ground pools, spas, decks, gazebos, and more!

Skyler is great. I'm renting a house for the holidays and the spa guy quit on the property manager…read more He calls Skyler who shows up and gets us all set up. Skyler is really knowledgeable about spas and a very pleasant guy. Big thanks for saving our hot tub for our trip. Highly recommend.

From the owner: You will have a Crystal Clear pool when serviced. I've been in business for 10 years. Reliable,…read moreaffordable, dependable.

Carl did a beautiful job saving my 100 year old sink. It was not an easy job but he made it look…read morebrand new! I could not be happier. On the hunt for more vintage fixtures for my home and will be calling him the second I do!

From the owner: Hot tub repair, fiberglass repair, porcelain refinishing, bathroom remodeling, kitchen remodeling,…read moreswimming pool repair, handicap accessability modifications.

Great store, very friendly and helpful staff, kid friendly, and very nice selection of plants…read more Inventory was priced well.

I went to them in fall wanting a fast growing tree to put in my front yard. They didn't have much…read moreto choose from and I should have left then. But a sales lady showed me a magnolia tree where one side had been cut off. It looked strange, but I was assured it had only been damaged in transport and would fill out get new branches soon. They're the experts, so I bought it. A man, I assume was the owner, started yelling at the sales lady saying she left her walkie in the bathroom and he was trying to get ahold of her. She had other customers who wanted to buy more than a tree! He said this in front of me, like I didn't matter!! RUDE! By the end of spring one side of the tree still had no leaves or branches, the other side looked like a few branches had died. I called and they gave me the lady who sold me the tree. She said to cut the dead branches off and it would be fine. I did and a few weeks later more branches would snap off. I called again and was told I must have planted it too deep. I took photos for them, it was planted right, must be too much water, or not enough water, or the soil wasn't good enough. They wouldn't ever admit they sold me a sickly tree that they knew there was something wrong with it. Fast forward a few years, their news letter says if you have questions just ask. So I emailed asking questions about mulch, how to prevent weeds over winter and the best time to fertilize. Danny emailed back and said he would call. I have the Home & Garden's ID on my phone but never got a call from them. I called them a week later asking for Danny and said he was going to call me. A girl said he was with a customer, but she would give him the message and have him call me. It's now been two months since he said he would call and hasn't. So I think their communication is terrible, they don't seem to care if they sell their customers bad plants, a lot of their plants are cheaper at Home Depot or Lowes and they yell and humiliate their employees in front of customers like they should be grateful they even have jobs. No way could I ever recommended The Home & Garden center to anyone.