This morning when my wife called in tears needing our dying dog to be put to sleep, the lady that…read moreanswered the call was COLD, HEARTLESS and wasn't even listening as she kept calling our dog PEPPER. Who the hell is pepper?. She said they were full and this couldn't happen til Thursday. Offered no suggestions nothing. What is this die day there today? Omg we have been clients for 6 yrs there and had our other baby put to sleep last year there. Her attitude on the phone was UNACCEPTABLE in every way. DR Dan Brown was our favorite and not even sure he knows how ppl are being treated on the phone for such a sad and sensitive situation, but we will never use them again, SHAME ON YOU , you have failed us and our dying dog big time. I wish we would of gotten her name. Horrible way to treat us as we are already very sad to have to do this to our sweet little dog. JUST got her name. AMANDA, Shame on you . Heartless. Ok well thank you Megan the Vet manager there for calling us and taking our concern to heart and rectifying our pain. She has spoken with mentioned employee and this should never happen again. We were given a time today to do the hardest thing ever, we really appreciate being heard and called and now given a time for our loved pet.to head off to the rainbow bridge. Situation handled to our satisfaction Ty Megan

Dr Dan is a wonderful kind, knowledgeable vet. He diagnosed our female dog with an estrogen problem…read morea few years ago after she started leaking urine in her sleep. It was treated successfully with the estrogen he prescribed. However, "the chain that owns the practise" didn't allow the vet to communicate with a1-800-pet meds pharmacist, where we have gotten our pet prescriptions for years. I was told by Raintree that I could get a written prescription and mail it to Pet Meds. When I called from home about a refill after the Pet Meds pharmacist called Raintree and was not allowed to speak to anyone about the prescription, I was told I could "come in and pick up the prescription and mail it". That was at the end of a long negative conversation in which I was told there was nothing they could do to facilitate the refill. The office charged $99 for the pills, and Pet Meds charged $17. I felt so disrespected by the office staff that we transferred care to a different vet hospital, even though Dr Dan is the best.

It's never fun leaving a bad review, but I've been here twice and turns out it wasn't a one-off…read morefluke. For reference, I've had cats in my home the last 13 years. I've moved between three different states and had about five vets in that time. More if you count a few emergency vet visits. I have NEVER had to book a second appointment because of my cat's temperament. My first visit to this office was in Oct 2025. They have signs posted about not serving pets that get agitated, including possible sedation for services. My cat was there for a swollen leg, and was not happy to be there. (And please feel free to enlighten about any cat that enjoys the vet.) He was five at the time and the previous vet never complained about his temperament. This vet, however, was standoffish with him. Her name is Dr. O'Connor. Thankfully, we got through the appointment but I wasn't impressed with her hesitancy to provide service. Fast forward to today, April 2026. I brought both my cats in for their annual wellness exams. They each needed updated vaccines. The tech came in first, checked their weights, and confirmed the services we needed. (Which they don't have right. The thought only one cat needed shots but they both did.) The vet comes in without the vials for shots and made a comment about not having them prepared yet. The first cat goes up and does fine. No shots administered while he was happy though because they weren't in the room... Now the second cat goes up and is not as cooperative. Thankfully, she managed to give him his shot. Now it's time to bring the first cat up again and he's getting defensive. As cats do at the vet! (At least in my experience) She tells me I'll have to bring him back for a "tech appointment" for the shots because he's agitated. His "kitty minutes" as they call them are up. -_- We waited 20 minutes to be seen, then the vet comes in without everything she needs to facilitate the appointment, yet I have to pay a secondary appointment fee now because of the office's negligence and poor bedside manner? My cats behaved how they always behave at the vet and it's never been an issue. It's seems like this vet and certain techs are uncomfortable around animals, frankly. Maybe they're new to the field? Idk I moved to Elma from Lakewood which is why I switched vets. I would rather make the hour drive one way to my previous vet in Tacoma with two cats in tow than deal with this office again. And moving forward, I will. I did book the tech appointment because my cat needs the update on his rabies shot, and I don't want it to be delayed any further. Ultimately, I will adhere to their policies but it's just not the type of service I'm looking for in a vet. I will say, to their credit, that the appointment was originally scheduled for the week before and I had to reschedule last minute. (The cats are indoor outdoor and got out while I was at work. Came home to an empty house) They were very nice about it, and I do recognize they could argue I wasted their time first. My advice - go the Union Ave Vet Hospital in Tacoma and see Dr. Plevinskyi. He's awesome!

My 2 adult (21 & 24) kids took our 12 yr old Chihuahua in as he was vomiting blood. We were…read moreobviously terrified. Aside from the almost $1000 for the visit and meds etc. I have to say the veterinarian S. Wilkins has THE WORST attitude & bedside manor. Told my daughter our boy may need an $8000 surgery. When my daughter said we cant afford it she was told "we'll then he will die:. And at his follpw.up visit this am she told my kids being sarcastic how they were "really great pet parents" WTF!? DO NOT RECOMEND.

Very much in love with Companion Animal Hospital. They…read morepartner with paws to facilitate the Spay/Neuter for adopted/rescued pets. They treat their patients and their owners with the utmost care and give honest advice. Also.. Jerry is REALLY funny. (You stay you my friend) Have a pet situation? Give them a call, if nothing else I'm sure they can point you in the correct direction.

My cat was going through kidney failure and dying. Even though they weren't technically open yet…read morethey let us in so we could euthanize him and end his suffering. They were fast, understanding, and professional. Cost 200 something to euthanize and get his ashes and paw prints. RIP Felix

I took my little Winston in because he had scraped a bump by his penis It started hemorrhaging. I…read morebrought him in, he was not doing well at all he had a stroke the night before. She was very concerned he wouldn't make it. The surgery turned out perfect. I got my little guy back for six more months. He died on the way to Vesta at 15 yrs and 6 months. I am forever great full for her being so kind and caring for my Winston who I loved dearly. Highly recommend her. Her prices are extremely good. I would never have gotten the care he needed from VCA, Brady, or any other vet. I highly recommend her. Dianne Bretz

We've taken all of our pets here and they love it! Finding a vet that didn't stress them out was…read morevery important and Vesta is great! They all make them feel so welcome and get so excited to see them.

I have a older dog that is having issues with urinary incontinence and they dont have availability…read moreto see her for 2 months.. What if it's a UTI? Would you let your old dog suffer for that long? Not me, I worked at a busy vet practice for 15yrs..we had appointments set aside for such things... So much for a vet close to home..I will drive to a practice that has compassion for suffering animals! Very disappointed

we have had the best luck here. they treat the pets like family and make me totally comfortable…read more well worth it.

I've been taking my dogs to Dr. Stevenson for almost 20 yrs. Great doctor and great guy. His…read morestaff is awesome, courteous, funny and compassionate. I will continue to go to Dr. Stevenson as needed.

The staff at this vet is wonderful! The whole operation runs very smooth with minimal wait and a…read moresmooth in/out. In addition I feel their prices are better than most.

Dr Lewis and staff are friendly and knowledgable. She helped my 22 yr old cat get back to good…read morehealth.

Worked in same day Thank you Dr Erik and staff…read moreWe received Compassionate, caring and exceptional support for our beloved Dolly

If I could give Dr. James Belknap 10 stars I would... Being part of the spay/neuter/foster/rescue…read morecommunity for the last 20+ years has afforded me the ability to experience a wide range of veterinarians over multiple states. However, this review is about, hands down, the VERY BEST veterinarian I have ever had the pleasure to work with, Dr. James Belknap. We came to him with our "foster failure," chunky monkey, big baby, lab/shar pei/pit mix, Daisy, who presented with a large soft tissue sarcoma, but, unfortunately, on her rear leg where she didn't have any extra skin to close the wound after the sarcoma, tissue and surrounding muscle were excised with clean margins. I sought out Dr. Belknap for consultation and surgery solely based on what I was able to ascertain from online research regarding his expertise and experience. Although Dr. Belknap had never seen Daisy before my initial outreach, he went above and beyond +++ to advise and consult long distance helping us to prepare the best possible outcome for Daisy, all without even her first office visit with him. Separation anxiety post-op was a given knowing Daisy's history when she first came to us and Daisy surely wasn't happy about being kenneled for 5 days at the vet without her parents to sleep with. With a 2+ hour drive one way, we had to leave her in their caring hands. Dr. Belknap kept us apprised daily with updates post-op and on the 5th day we picked her up. From that point forward, Dr. Belknap kept in close contact by phone and text, asking for pics on a regular basis so he could see her progress. He worked with our local vet to share progress reports and records. Dr. Belknap was happy to see Daisy post-op as often as we were able to make the drive, which we did every couple of weeks. Daisy subsequently developed a deep tissue infection post-op requiring more intervention and resulting in our administering nightly medication with a catheter into the opening of her leg. After almost 2 months of recovery, Daisy was finally deemed "healed," but Dr. Belknap's care didn't end there. He reached out a couple of weeks later to be sure there wasn't any return of drainage or irritation. All in all, every pet deserves a veterinarian like Dr. James Belknap. Whether you need an expert veterinary surgeon or not, I highly recommend Dr. Belknap for all of your pets needs. Including a pic of the surgery and flap created, all of which is now completely healed. (Don't look if you're squeamish.) Adding his LinkedIn profile as well: https://www.linkedin.com/in/james-belknap-34439776/

Ken and Jim are both the best Vets I have ever delt with. They were very helpful with us in every…read moreway. The one thing I can say is when we had to put our Lab down Ken was so gentle. He stayed we us through the whole thing. It was a hard thing. Burlap love Ken every time I had to take her there she would run to Ken but on this day she just looked at Ken and he knew that it was the time We know have another dog and the New Vet's are just as go as Ken so please continue to take your animals down there. The girls up front are the best and the vets are the best.

Excellent service, very clean. All employees were super friendly and helpful!, Vet was very nice…read moreand took time explain.

We have been going to Elma Pet Clinic since the day they opened the doors. Dr. Dowling is easy to…read moretalk to and Arial who is the one who works at reception is awesome. I have taken both cats and dogs to Dr. Dowling. Never had a problem in the 32 years we have been going there. He is easy to talk to and the entire office has a positive feel to it. When we had to let a fur baby go over the Rainbow Bridge....the staff was very respectful. Understanding the pain of loss we were experiencing. During the pandemic if they couldn't get us in right away were very quick getting records to the vet we went to.

I took my one year old husky to the vet for an ear infection. She doesn't like things in her ears…read moreso I recommended using a muzzle. My husky is dramatic so she talked a lot, tried to get her muzzle off, and struggled to sit still when we got close to her ear with the medicine. When she moved the vet grabbed her by her cheek fur and told her no. He did this twice. The third time she moved he grabbed her and shook her. She reacted by screaming and peeing herself. During this time of him shaking her, I told him to let her go about 4 times before he finally did. I told him to never do that again and he said she was learning bad habits. I dont think it is ever acceptable for a vet, a professional, to ever shake a dog because they are scared. Him shaking her made her more terrified. Neither of my dogs will ever go there again.