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    Blue Jay Rentals

    5.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    Maple Leaf Disposal - Roll Off Truck

    Maple Leaf Disposal

    (10 reviews)

    For me this is a tale of two perspectives when it comes to Maple Leaf Disposal - kind of like…read moreJekyll & Hyde. Living in rural Aldergrove we do not have access to weekly Township garbage pick up so we the only option is utilizing a private provider. In our case we chose Maple Leaf. To start the weekly amount was good and the service was dependable with no issues. But then slowly but surely they started adding significant costs due to fuel surcharges. I understood that and accepted it but knew instinctively the amounts of the surcharges being charged were way higher than reality. I had bigger issues to focus my time on. Now the "Hyde" part. We sold our house and reached out to cancel our service. First filled out the online form - no response at all after two weeks. I then phoned their office and talked to a representative and was informed that our rep would get in contact with me in the next couple of days. This never occurred. I then received an email from their credit manager. It stated the upon reviewing the customer service agreement that we still had 41 months left on our legally binding contract - $2,302.54. It would be an understatement from my end to say I took this calmly. Fortunately I had kept my original signed contract and was able to successfully challenge the charge and had it removed. The final part though was in order to cancel the contract I needed to send a correspondence of the request via registered mail. Like why? It is really too bad that they resort to these types of tactics. My advice - always read the fine print when dealing with a contract and make sure you keep a copy.

    STAY AWAY! We were…read morecustomers of this company for years, and my husband spends thousands of dollars with them annually through his business. Over time, the cost of our home garbage service kept increasing. We started at around $30 per month, and by the end we were paying over $80 per month plus an added processing fee that was never clearly disclosed on our invoice. On top of that, this company seems to add every extra fee they can think of. We were charged a $15 administration fee, processing fees, and even a "maintenance fee" with little to no explanation. To make matters worse, we were charged the same amount to remove a residential green bin as my husband is charged at his woodworking business to remove an industrial-sized bin. We were also charged the same eco fee as his company, despite this being regular household garbage service, not a commercial woodworking operation. When we cancelled our service, we were then charged more than $300 for them to pick up the bins. This charge was never mentioned ahead of time. Had we known, we would have gladly returned the bins ourselves at no cost. When we contacted the sales team about the charge, they were dismissive and rude, and showed no concern for keeping us as customers. If this issue is not resolved and the charge is not refunded, I will be contacting the BBB and local consumer news outlets. If I could give 0 stars, I would. This company clearly does not value customer satisfaction.

    Blue Jay Rentals - portabletoiletservices - Updated August 2026

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