I would like to give Props to Maple Leaf account mgr. Taufiq as he is always there to assist whenever concerns arise with our weekly pickups. He is prompt, supportive and goes over and above to ensure we are happy with the services being offered at the sites I manage. At times there can be concerns with missed pickups or normal day to day issues that may arise but Taufiq is always there to help. Even assisted with problem solving on his vacation which absolutely speaks to his commitment to those Accounts MapleLeaf Supports. read more

For me this is a tale of two perspectives when it comes to Maple Leaf Disposal - kind of like Jekyll & Hyde. Living in rural Aldergrove we do not have access to weekly Township garbage pick up so we the only option is utilizing a private provider. In our case we chose Maple Leaf. To start the weekly amount was good and the service was dependable with no issues. But then slowly but surely they started adding significant costs due to fuel surcharges. I understood that and accepted it but knew instinctively the amounts of the surcharges being charged were way higher than reality. I had bigger issues to focus my time on. Now the "Hyde" part. We sold our house and reached out to cancel our service. First filled out the online form - no response at all after two weeks. I then phoned their office and talked to a representative and was informed that our rep would get in contact with me in the next couple of days. This never occurred. I then received an email from their credit manager. It stated the upon reviewing the customer service agreement that we still had 41 months left on our legally binding contract - $2,302.54. It would be an understatement from my end to say I took this calmly. Fortunately I had kept my original signed contract and was able to successfully challenge the charge and had it removed. The final part though was in order to cancel the contract I needed to send a correspondence of the request via registered mail. Like why? It is really too bad that they resort to these types of tactics. My advice - always read the fine print when dealing with a contract and make sure you keep a copy. read more

STAY AWAY! We were customers of this company for years, and my husband spends thousands of dollars with them annually through his business. Over time, the cost of our home garbage service kept increasing. We started at around $30 per month, and by the end we were paying over $80 per month plus an added processing fee that was never clearly disclosed on our invoice. On top of that, this company seems to add every extra fee they can think of. We were charged a $15 administration fee, processing fees, and even a "maintenance fee" with little to no explanation. To make matters worse, we were charged the same amount to remove a residential green bin as my husband is charged at his woodworking business to remove an industrial-sized bin. We were also charged the same eco fee as his company, despite this being regular household garbage service, not a commercial woodworking operation. When we cancelled our service, we were then charged more than $300 for them to pick up the bins. This charge was never mentioned ahead of time. Had we known, we would have gladly returned the bins ourselves at no cost. When we contacted the sales team about the charge, they were dismissive and rude, and showed no concern for keeping us as customers. If this issue is not resolved and the charge is not refunded, I will be contacting the BBB and local consumer news outlets. If I could give 0 stars, I would. This company clearly does not value customer satisfaction. read more

If I could give the zero I would. I'm not saying that other garbage companies couldn't be bad but I don't think any could be as worse as these guys. Whatever you do make sure you call and find out about canceling your service when your contract is up. You have to cancel 6 months in advance there's a 90-day window. read more

Asked twice to relocate their garbage container and they even didnt replay to my email. If their sertvice is same as their cuastomer service then stay away from them. read more

While researching disposal bin rentals in the Langley area, I spoke with Kyle from Maple Leaf Disposal and was really impressed with his professional and helpful suggestions for our project. He took an abundant amount of time to help me understand what was required and I would highly recommend this company. read more

Biggest scam ever. Get this: it's 2020, and they demand you go to the post office and send them a registered letter cancelling your service. Again... its 2020. Any other companies ask you to do this? Telus? Shaw? BC Hydro? Anyone? Why not make us fax one in, that would actually be easier. Even if you do do this, they will charge you 3 months additional fees on your dumpster. And if you don't do this before your contract runs out, it will auto renew for 2 additional years, which they will of course not let you out of. These guys play dirty, literally. Honestly, I don't need my dumpster anymore. Cancel my service, Bill me the 3 months and take the dumpster away. Pretty simple... but this is for sure a cash grab. STAY AWAY from these guys. read more

Maple Leaf Disposal started out as a lower priced company when I signed with them in 2007. Since then there have been rate increases every single year even though their contract states that they will maintain their pricing except for increases to the tipping rate at the dump. Since I signed the tipping rate has gone from $65/tonne to $107/tonne. My bin is limited by the contract to 300kg so my share of the increase is $12.60 per lift. My rate has gone from $65 to $112 per lift which is a $47 increase. To date I have been overcharged $718.68 in breach of the contract. I inquired to the increases but no one could answer any questions. Countless messages have gone unanswered and when I sent a letter by courier explaining my concerns and since I wasn't able to find a resolution they could come get their bins and I would go with another company (all of whom are cheaper and many don't use contracts with terms). I received back a form letter (unsigned) which stated that I didn't give 90 days notice before the end of the 5 year contract so I was renewed for five years. It seems no one even read my letter and continued calls to their offices get ignored. As a business owner myself I can't understand wanting to force a formerly happy customer to stay against their will instead of having an open discusssion and possibly losing them as a customer but keeping them satisfied with the outcome enough not to tell everybody they meet. Avoid Maple Leaf Disposal at all costs. read more

Had an interaction with the driver, called to complain to the company, asked for the operations manager to call me back after talking to the rude driver. I was not given the courteous of a call back. I could have been a potential Client, but with the drivers being rude and the operations manager not have the time to take to call me back to deal with a compliant. I would NEVER do business with a company that doesn't take pride in their service or company. Good thing there are many other options out there. I hope this review also prevents others from dealing with this company. read more

I am very impressed with Maple Leaf Disposal. They sent me a bin for a home clean up. They were fast, friendly and their rates were reasonable. This is the second time I have used them and I would "Highly" recommend them. read more