WOULD NOT RECOMMEND THIS COMPANY. Replaced my kitchen faucet and I had the garburator removed. I provided the kitchen faucet and they throw out the old garburator. They only parts used were a coupling. The plumber Hamish texted me to get the coupling from Home Depot. I bought the coupling for $12.37 including taxes. They bill me $440.37 plus taxes for "parts". I have made 4 attempts without success to have them explain the "parts" used and to supply a breakdown of the "parts" used. They are not getting back to me. read more

Blue Moon did all the original plumbing when we built our home. We could not have been happier. Sometime over the past two years they were bought out and, without knowing that, we had them in to fix a problem with a toilet. The plumber showed up without tools and was quick to say: "just buy a new one". My husband ended up finding a solution on utube and, voila, toilet is fixed. When we got the invoice, it included parts and materials that had nothing to do with our job. I had to call five times and email once before the owner finally called me back. In the meantime, they had processed the full amount of the incorrect invoice. To sum it up, lousy service call, exacerbated by lousy inaccurate accounting, topped off with lousy follow-up customer service. Lousy! read more

We are building a new house and contracted Blue Moon for the radiant heating and plumbing. They have not delivered the house is nearly complete and we still have no heating and the have messed up several of the plumbing items, In correct shower installation, hot water takes way too long, no thermostats no recirculation pumps, no water conditioning, too low of pressure in the shower and the lid goes on. We are hiring another firm to come and clean iup the mess they made. The company was sold and the previous owner was clearly checked out and the new owner is non-responsive for months. The only shining light are a couple of the staff plumbers other than that AVOID THESE GUYS!! read more

I don't know why all the lousy reviews on here. They did my watermain replacement in 2012ish. Fixed a bunch of lousy Fort Langley water leaks. Replaced a hot water tank. Fixed some plumbing for free in furnace room. Booking them for another hot water tank at a new place. We will see if my review changes. Standby. read more

These atomic losers screwed up the pipes SO bad in my building, that there is HOT water coming out of the COLD taps! And when they were called to come back and fix their screw-up (they came)......they DIDN'T. It is my firm belief, that the owner of this business needs to be strung up. read more

This company pulled a real fast one over me! I am a senior citizen. I have been using Blue Moon for many years. I live in an upper middle class neighborhood. My hot water tank went. It was around 4 years old. It was a 189.3 liter tank. Rather small. The warranty had run out. It couldn't have gone at a worse time. It was a Friday. I had painters at the house. I was looking a bit stressed. The plumber arrived mid-day and said he needed to order a part and it would arrive "some time the following week". So, NO HOT WATER for God knows when! I told him to replace the tank asap. They replaced it that afternoon. They charged me over $5000. I phoned several plumbing companies and they said a replacement of this size and model tank would cost around $2,500. They charged me an additional $2500 plus for a last minute install. They have lost a very good customer as they didn't only service my home but my business as well. So far I have still not received a receipt from them. read more

WOULD NOT RECOMMEND THIS COMPANY. My hot water tank stopped working so I called then in to get it fixed. There guy was at my place for 4 hours said he fixed it just for me to still NOT HAVE ANY HOT WATER. I had to call them in again the next day to have another guy "fix it". I had hot water again for about a week before it stopped again. And when I called them a third time to try and get my water fixed Kim who I'm assuming is the receptionist refused to send anyone out to fix my stuff and was extremely rude and disrespectful. Everyone I have dealt with from this company was absolutely horrible please save yourself the time and money and go somewhere else read more

Beware! Called them and got a quote over the phone, thought it was strange they asked for my credit card but figured it would secure the appointment and was told it wouldn't be charged till after the service. The two fellas that came out were nice and proceeded to clear my exterior downspout drains - turned out 2 of the 6 were plugged. When they finished and I asked for the invoice/paperwork they told me the office will handle it. They processed the charge that day and never sent me anything! Turns out the charge was more than they quoted me AND there was an additional charge for using a camera which no one ever discussed with me. I contacted their office asking for the invoice and disputing the cost, was told they would investigate and call me back. Never did - I called and left them a message - no return call to date - I've called several times and no one picks up. I am left with a huge bill - $559.13 for 3 1/2 hrs from inspection arrival to finish - and not a scrap of paperwork to even see what I was charged for or to submit to insurance. Merry Christmas to me - DO NOT USE THIS COMPANY IF THIS IS HOW THEY DO BUSINESS - unfortunate they would take advantage of anyone let alone a female senior. Have filed a BBB complaint and will let anybody who will listen or read know they are not reputable and will take advantage of customers. read more

I had Eric come to my apartment to install a couple of faucets , he explained what he was doing , he is such a lovely man so efficient & professional I will certainly recommend Blue Moon Plumbing to family & friends , satisfied customer thank you for a job well done Eric , read more

My first introduction to Blue Moon started off really well. Spoke to Sean and he was very knowledgeable. We purchased a house and contacted Sean a month ahead of time letting him know we needed three new toilets and gas routed to the kitchen. He gave excellent advice. I called Sean back when the house was in our possession to start the process. I left a message, then left another message then asked the receptionist to see if Sean could call me back (which he finally did). I outlined the exact toilets we wanted and asked if someone could come by for a quote. Time passed. A lot of time passed. I called again. This should have been a sign. Finally I received a call from Chris (I believe he is the president). He called five times in one day. When it rains, it pours. I called him back and set up a time for him to visit the house and quote. He did promptly and said we'd have a quote the next day. I handed him the exact SKU numbers of the toilets so he could quote without having to look up the make and model numbers. Sure enough, no quote was sent the next day. I thought the next day seemed a bit quick so I waited a week. I contacted and asked if he'd had a chance to work on the quote - he said he'd work on it. Waited a few more days. Nothing. Contacted him again and he asked if he forgot about us. He replied and asked what toilets I would like. I reminded him that I gave him the SKU numbers and asked if he needed another copy. No response. I contacted him again asking if I should move on to another plumber - I hadn't heard from him in the last few days. The saga is going on two months now. Still no response. I tried one last time. I was polite. No response. So if you are looking for Blue Moon to quote, it's possible they are too busy or they want larger jobs. Three new toilets and a gas extension from one side of the house may not be a big enough job for them. They should have just told me from the beginning they were not interested in my money. It's unfortunate that two months have gone by and I have to start again. I would not recommend Blue Moon. read more

They are pleasant & personable, I give them that much, but after having to call for service on a new hot water tank they installed 10 months ago and charging us $169.00 for one hour of labour on a faulty/not working expansion tank that should be on warranty still because the original installer did not adjust/test the PRV. But the thing that annoys me the most is we were told he replaced the PRV at an additional cost of $97 when it appears that it was only adjusted and not replaced but made to look like it was by putting plumbers tape over existing connections. Not impressed, beware $1600 is too much to pay for having a hot water tank replaced. I would not recommend this company and will not be giving them any further business. read more

Our tenant called for estimate for a leak of the water main. David gave me the quote over the phone and asked for my email for the charge to investigate what the problem is. No written quote was provided. It is understandable to charge a fee to investigate BUT charging 3 hours of LABOR cost ending $395 to get an estimate for repair is absolutely ridiculous!!!!! All other companies I called after is FREE estimate. One invoice was emailed for this INVESTIGATION cost which I never authorized or accepted, no further payment reminder or courtesy call for outstanding balance and forward me to collection agency, guess what, I am not even the owner of the home, I was helping my relatives to fix the water problem!! A collection agency called me and accused me I owed this debt. What kind of company is this?! Do not use them. Not even an estimate because they will charge you before they tell you how much the repair will be. Worst company ever! read more