I worked in senior living for the last several years and I cannot say enough about AT Naperville…read more You can really tell they care deeply about their residents.

My father has been at Arbor Terrace of Naperville for five years. He has resided in the memory care…read morearea "Evergreen". I have to say that every employee at Arbor has been wonderful during this time. I often visit during the week or "off times" due to work and have always observed the residents to be very well attended, well groomed, and offered engagement activities. I have also seen residents receiving individual attention from staff. I am always informed promptly about any medical changes or exams for dad and have been very happy with the medical care he receives. I have toured at least 10 facilities throughout the area and have not found any as nice as Arbor Terrace. Arbor Terrace also has very nice events which include the entire community of residents and their families. The activity directors work on incorporating all neighborhoods into these events which is such a positive experience especially for the Evergreen community This facility is also beautifully decorated with nice rooms for residents and has great food!

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.

From the owner: The Reserve at Oswego is a senior living community located in Oswego, Illinois, and offers memory…read morecare for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

Jennifer in her role as a Sr. Advisor is very diligent to search for facilities that meet your…read moreneeds as well as your budget. She made the contact with the facility I agreed on for my father and set-up a meeting for me to take a tour & see the room that was available. After the tour she stayed awhile to answer general questions about Assisted Living. She is patient, very pleasant and easy to talk with and has a genuine concern for her clients to find the right facility. All fees are paid by the facility that you decide to choose. There is never a feeling of coercion to choose one facility over another. Highly recommend Jennifer's services.

I contacted Lee Ann when we had to move my mother into an assisted living facility in the…read moreNaperville area. I live on the west coast, so when I flew in we were on a tight timeline. We actually only had one week to get my mother into a facility. Lee Ann spent a lot of time talking with me and accessing my mother's needs and budget. Within a day she had four facilities picked out and tours set up. We were able to find a beautiful facility that met my mothers needs and budget in just two days. They also recommended different agencies that specialize in senior moves and real estate sales. Both Lee Ann and her husband real cared about my mothers well being making sure that we found the perfect fit. A move like this can be overwhelming. Oasis made the transition for my mother and me very easy. I would highly recommend them to anyone looking to find and assisted living facility for a family member.

Alden Horizon Independent Apts Is terrible place to live…read more They are abusive to some seniors. They say one thing, then say they never said it. I have been needing a new toilet the manager Candace Avila says I can use public toilet. I pay me rent, I have no reason to be treated like this I am sure buy writing this they will do something to me.

Family member became a patient at this facility in early December 2024 for orthopedic and…read moreneurological conditions rendered her unable to complete even the most basic daily activities of life. Our family member on numerous instances waited upwards of two to three hours after requesting assistance with restroom use. Several instances when we were told assistive equipment was either not available or no functioning. Most staff were inattentive in timely fashion and arguably deviated from standard of care. Lastly, due to countless instances of failure to properly monitor and address the development of infections along her back and buttocks. Come to find out the likely culprit was negligent changing of adult diapers. To say the least, exercise due diligence in selecting a care center and in this instance a lack of care center. Could never in good conscience recommend a facility that failed along so many lines. Moved family member to Tabor Hills, Naperville where care is markedly better during the 1 week of care. If you care about your family member go elsewhere and stay away from Alden.

It is most certainly my honor to have been asked to provide a review/recommendation for Excellent…read moreHome Care Services. Bottom line: My 86 year old mother and the caregiver that lives with her 24/7 are more like roommates than patient and "nurse"...truly. Emma has become part of our family. Emma is my mom's primary caregiver. She has been with us since hiring the agency nearly two years ago. We have had several other people stay with my mom since then, and all are equally as professional and as caring. Dealing with an elderly parent, that requires 24/7 care due to mid-stage dementia and early Alzheimer's disease is not easy for anyone. Because I live nearly 1,800 miles from Chicago, my mom's caregiver has become my eyes and ears, and very much like an older sister to me, as well. She attends my mom's doctor appointments and calls me on speaker phone! I highly recommend Excellent Home Care Givers for long- or short-term care. I could NOT do it with out them. Sincerely Linda WK

From the owner: Excellent Home Caregivers offers caregiving services to families whose elderly or disabled loved…read moreones need special care. Our home care services are available to those who pose risk to themselves, who have dementia or alzheimers, need a companion, are chronically ill, recovering from surgery or disabled. Our caregivers, companions, and cna's are available to serve you 24 hours a day, 365 days a year. We are here to make things easier for you and your loved ones. Our home care services are designed to help families that are not able to care for their loved ones because of life's different challenges. Our caregivers could serve your loved ones wherever they are whether it is at home, in the hospital, rehabilitation facilities, assisted living communities, etc. Our caregivers are compassionate, experienced, hard workers who speak English. We do thorough background checks on all of our caregivers. Excellent Home Caregivers is licensed, bonded, and insured.

I am a healthcare provider, so I know what quality care looks like. I do not recommend Charter…read moreSenior Living of Hazel Crest because they do NOT provide quality care. My experience is too long to share in detail but in short; my mother is 89 years old. I would visit her 3 days a week after work. My mother was neglected and overly medicated to the point where I thought her Alzheimer's/dementia was progressing and she did not have much time left. Before a nurse recommended that I place my mother on hospice at the facility, my mother was frequently falling while walking; and falling out of bed. When I asked to see her medications, I found out my mother's Seroquel was doubled at bedtime without my knowledge. I told them to reduce the dosage to what we agreed upon immediately. It was not until after I had her transferred to a different facility that I realized she was being given Lorazepam without my knowledge as well. Prior to her move to another facility, my Mom spoke in "word salad" and slept all day. She was walking and talking when she moved in. I later found out after I moved her that this was due to the change increase in Seroquel and the prescription Lorazepam without my knowledge. I also started to see a difference in her care. She was always wet. She was forced to sit in urine-soaked pullups and her bed linen was always wet. I personally changed her linen every visit. Either the linen on her bed was smelly or had been removed and not replaced by the staff. Even her Broda chair reeked of urine. I had to wipe it down with antimicrobial wipes. When they moved her to a different room, the company that supplied the air mattress ordered her a new one because of the condition of the one she had. I was told she needed a new mattress because her old one was saturated with urine. I was unaware of the condition of the mattress, but I was aware of the urine-soaked clothes and linen because I washed her laundry. Although I complained about the subpar care, nothing was ever done about it. Although I washed her laundry, her clothes still came up missing. Every time I went to management about a concern, it was not addressed, I never received a call back with an apology or a plan of care to increase the quality of care, nor was there any accountability at all placed on the staff. In fact, I was avoided by top management and the facility charge nurse. Even after I gave my notice to move my mother, they continued to neglect my mother. One night, my mother was left in her bed without a pullup or pants on, with a throw thrown over her bottom and legs, no sheet on her vinyl mattress/air bed, her head facing the footboard. She had her arms wrapped up in her sweatshirt because she was cold. I was shocked. When she opened her eyes for me, they were blood shot red. I went to get the nurse, and she claimed she was unaware that this had occurred. The Caregiver did not inform her there was a problem! This is clearly neglect. The pad to prevent harm from falls were left on the floor leaving me to believe she was going to be left like that the rest of the evening and night. No one ever called me to explain why this happened and to apologize. They promise weekly outings but that never happened in the eight months we were there. The only ongoing activities, they offer is drinking beverages at a "drink bar" that is made to look like a café while listening and singing to music. I noticed in the last several months since we left on November 2, 2024, they held activities with guests and posted pictures on their FB website for advertisement purposes because they have a lot of empty rooms to fill and are trying to market the place. A lot of residents have left around the time we moved. In the 8 months my mother resided there, the carpet was never cleaned. It was visibly soiled with dirt and food and smelled like urine in the hallways. The walls were scuffed and dirty, and the furniture in the common areas where the Residents sit and watch TV smell like urine. I complained about that as well and told management that I would spray down the furniture and carpet in the hallways with Lysol and Febreze every time I visit. They started painting the week we moved out. Good nurses have left the facility due to the working conditions. Ninety-five percent of the time, they do not have adequate Caregiver staffing on the floor. As a masters-prepared nurse of almost 20 years, I feel obligated as a fellow nurse and Advocate for the elderly/patient population to let the public know my experience at this facility. I absolutely do NOT recommend Charter Senior Living of Hazel Crest. Only 24 hours after my Mom was moved to a different facility, she was walking and speaking coherently. That let me know she was overly medicated. I got my Mom back. She is currently receiving PT/OT and is doing much better. She has to use a WC sometimes due to arthritis in her knees but she is alert and knows her family.

Jennings Terrace is a very special place. My mom is there and she is 100 years old. She lives on…read morethe independent living side, but she is surrounded by people who care for her and love her for who she is. It's not the kind of place that wants to gouge you. It's the kind of place that sincerely cares about people. The staff is exceptional at what they do and exceptional at understanding people from different walks of life. They are able to have compassion for my mom and her health or mental health difficulties that we all have at times throughout life. I am so thankful that my mom is at Jennings Terrace. There are a lot fancier places, but I don't think there is more skill or care or compassion in those places. This is home for my mom and she is happy there. We decorated her room and she loves it. She goes and sits out by the big cozy fireplace and watches a movie with other residents when the weather is cooler. And, when we walk in are usually greeted by someone who gives us a smile or a group of people playing games and laughing in the game room. This is home for my mom and I am so thankful to Esther, Daphne, Diana, Keosha, Diane and all the other staff members that I haven't named that make sure that things run smoothly. I live out of state and I know my mom is cared for, and it means so much!

My mom lives here. She's been here for about three years now. This facility is wonderful! I've met…read moreseveral workers and they are all very friendly! The food is great!! The restrooms are clean. The residents are well taken care of. I'm glad there was a spot available for my mom when she needed a new home.