On the recommendation of a business associate, we contacted James Pasley for an estimate to provide…read moreand install a complete new ducted HVAC system in our house. James was quick to come to our home and look around and make drawings of our floor plan with windows and doors and all the measurements. He inspected the basement to determine duct runs and advised us on electrical wiring requirements for the system he was going to quote. His price for the amount of work we thought was reasonable so we gave him to go ahead. While he couldn't start immediately he stayed in contact to let us know how his schedule was progressing and when he would start. The system is up and running in 4 days and is doing great. James is also peculiar about cleaning up after his work. One thing that we discovered is that James is a down to earth honest guy that we trusted and did not worry at all having him in our home while we were out and about. That is important to us. We highly recommend James Pasley and his company. We enjoyed working with him.

Can't get them to answer the phone to have them do an annual service and get my oil-fired furnace…read morestarted. Owner responded quickly. No, I didn't leave any messages after it rang six times. Will reach out again and re-review later.

Great and fairly-priced service. Rather than say they'd come out between 9:00 a.m. and 5:00 p.m.,…read moreas others have, they gave me a specific time and actually showed when they said. They worked very quickly and fixed a furnace I thought would have to be replaced due to Helene.

Called, had a service advisor come out for a quote for a job. He said he'd get back in one week…read more He didn't. We called after two weeks and were told they would get back. They have not. The advisor came to the house on May 14th. Nothing since then. We called another company, due to the lack of response.

Called to have a leaking A/C drain pan in my air handler replaced and a standard service / checkup…read more They had to order the drain pan and I agreed to replace the drain trap and was quoted 2-3 days and $1040 for the whole job. I had to call a week later as i hadn't heard anything and was told it will take another week for the drain pan to come in due to manufacturing delays. A week later they called and the technicians came out and did the replacement and service without issue. The job seemed expensive but I was told they would have to pump down and break the Freon lines to get the drain pan out. This added extra time/labor and inflated the cost. Looking at how tight the Freon lines were to the air handler, this seemed to make sense. The technicians did not have to pump down the system, as they were able to replace the drain pan without cutting the lines, saving everyone time and effort. The final bill ended up being $1300!!! Almost 30% more expensive than quote. When I questioned the price, I spoke to the office person who told me they sent 2 people for the job so they wouldn't have to cut the lines, which saved me money (???!!!) I don't get it - 2 people and half the time is the same as 1 person at twice the time in labor. The techs were great! The management should focus on customer satisfaction and getting repeat business. They'll never get my business again.

We had them install two mini splits in our house with five indoor units. They had the best price…read moreand were able to get it installed in a few weeks versus a few months that another company quoted. The installation team was very respectful of our house and our old deaf dog. They were able to get it installed in two days and helped us with an electrician since we didn't know any.

Quick initial response but they don't show up or call back with an excuse for not showing upread more

Very thankful! Byrd Brothers were helpful and worked hard for my business. Fast responses, easy…read morecommunication, and stellar service. Thank you, Jonathan! Definitely recommend. Will hire again in the future. Best, Dan

Wow! Showed up within an hour of calling. Johnathan fixed it immediately. Super professional and…read morepolite. I'm a customer for life!

Great service for my dryer that just stopped heating up. They were prompt and just such wonderful…read morepeople.

I have used these guys twice and am about to call for another service on my microwave. They are…read morevery good and are professional and responsive. They also don't charge an arm and leg. So if you need an appliance fixed I highly recommend them!