Come out to the home and see the complaint if they're not satisfied. Don't just send the worker,…read morewho don't have a clue how to fix it.

Overall disappointment with entire experience except for the installers, they were great! The Shaw…read morecarpet is a complete disaster/disappointment.

I couldn't find an area rug that met my needs and they helped me choose a carpet that they then cut…read moreto my specifications. It arrived today and I'm very happy with it.

Dealing with Carpet Plus was the best home improvement experience ever. We experienced nothing but…read morecourteous professionalism from the moment we entered the showroom until the installers walked out the door.

Deidra the sales associate is rude and a nightmare too deal with. I got bad customer service all…read morethe way around, they owe me money for an over charge and my flooring is still not done. Would not recommend doing business with them EVER here in Lynchburg!

We had a fire a year ago this past December 2020. …read more Carpetland put carpet in 1 room and wood floors thru rest of house in July of 2020. They put in wrong color carpet, and the wood put down is a disgrace to their business. Mel was manager at the time, he came to the house 3x and down on his knees he put a quarter between the floor boards. He said we will be out to fix it, he wanted to replace boards where they were not put together,but my husband said no just fix the problem. He agreed to sent someone out to fill in spaces between the boards. Also their were holes around doors left which he said they would also fix. Plus baseboards were not put down every where and connecting pieces between rooms were not finished or were not right. Mel sent a man out to correct things and he was here for an hour and left. Figured he would. be back to finish another day, but he never came back. So I kept calling Mel and he kept putting me off. I called every week for months and no one ever came back to finish floors. Next thing I knew. Mel was gone and Trevor was in charge. Well Trevor said things were in a mess and He was trying to get things in order and it would take a few months. So I said ok, but wanted the floors done, as soon as he could. So now July2021 ended yesterday, and I have called him every wk and he just kept putting me off. So this month of July, Trevor made an appointment for a guy to come finish floors on JULY 7 ,2021, well he was a no show, and Trevor never bothered to even call. So I called next day, and he said the guy that was coming had hurt his leg. So I gave him a week and I called Trevor again, and ask if the guy was back to work and he said yes, but that he had sent him elsewhere. I then ask why? Because I said he should have been sent here. So he made another appointment with me for JULY 21, and of course it was another no show. IT'S THE END OF JULY NOW AND TREVOR HAS NOT CALLED WITH ANOTHER EXCUSE. SO ITS NOW BEEN A YEAR SINCE CARPET AND FLOORS WERE LAID AND NOT FINISHED. THEY WERE PAID THE INSURANCE MONEY BACK IN JULY OF 2020. IT WAS 11,000 OR 13,OOO, AND IT IS NOW A YEAR LATER. I HAVE THE WRONG COLOR CARPET, AND AN UNFINISHED FLOOR. THIS IS FRAULEIN AND DISHONEST THEY HAVE NOT JUST DEFRAUDED ME BUT ALSO THE INSURANCE CO. BEING CHURCH MUTUAL. IF ANYONE KMOWS WHAT TO DO IN THIS CASE PLEASE LET ME KNOW. NANCY @434-238-2068. Have done pics 2x and for some Reason they have not posted. I HAVE 9 PICS IF THERE SOME WAY I CAN GET THEM TO YOU. LET ME KNOW.

Had a very small carpet repair job and was unsure I would be able to find anyone to help me out…read more Piedmont Floor Show went above and beyond to help with the repair! This wasn't their work and am so grateful that they were willing to accommodate. THANK YOU!!!

The flooring was ok, the flooring done around the floor vent looks awful. They will tear your wall…read moreup and not tell you, watch out for that. They don't send a professional out to fix your wall the send the worker who did a terrible job and I told him I was not satisfied and nothing was done. I have used floor show more than once and the original owner would have taken care of this.

Always great work and service. Very professional and timely at completing the work requested.read more

Update on my review of Rey Hardwood Floor from September 5, 2025 - after talking to Rey, he…read moreexplained what happened the day he did not show up to give me an estimate. The refinisher I had hired to do my floors didn't work out, so I contacted him and he came right out to give me an estimate. They started work pretty quick, and were done in a shorter amount of time than the initial contractor had said. They did a great job! My floors are 18 years old and they now look new! During the process, he answered my texts promptly and addressed my questions and concerns. Would highly recommend!