Cannot say enough about how horrible this company is. I was mortified and livid about the way they treated my disabled father re: the condition he was living in (in his moldy, flooding apartment). They gave my family the run around and had us speaking to their attorney (who was so rude), all while they were in the process of selling the building (so just stopped correspondence with no resolution). The property management company that replaced them fixed the issue within 2 weeks... If you or your loved one is considering being a tenant in a property that is managed by this company, please reconsider. Feel free to message me for more details about my experience. read more

Don't waste your time with these people, besides being racist, they are very rude. I got in contact with a women named Dana, and asked for someone who speaks for my dad to understand more the issue we had, and very rude response "we do not have someone who speak Spanish!". read more

Drew and his team have been a pleasure to work with. If you're looking for a company to partner with to manage your home, they have my full recommendation. read more

Our family has been working with Blue Sapphire Home for over half a year now and they are excellent. We have over 10 years of experience in rental properties and various experiences with property managers, and Blue Sapphire Homes has been the most responsive and professional of all that we've worked with. Our priorities are professionalism, respect to tenants, and fair costs, which Blue Sapphire Home delivers on all aspects. Drew respond very fast to the tenants' texts and relay the information to me immediately. They get repairs done fast and efficiently so the tenants are happy with all the support they have. BSH also has a professional website that allows the tenant to pay their rent very easily and allow us to track the payments with a login and password. The website is easy to use, organized, and professional. Finally, they have a very fair and standard flat fee for each property, which to me, makes the most sense in the world of property management. Overall, Drew, Dana, and Blue Sapphire Homes has been an exceptional property management company and I cannot recommend them enough. read more

Love them thanks for all your help would recommend them to everyone Thank you for taking me through this process

Drew, Dana, and their Blue Sapphire Homes (BSH) team (including Gregg and Allen) have managed multiple of my properties in the east bay for over a decade. I tried to manage my own rental for a several of years in the beginning, and was then conned by a pair of "professional renters" whose job I felt were to cheat and make my life a living hell for almost a year. A close friend who was also a long term customer of BSH recommended Drew to me, and my life has been so much more peaceful ever since. Now with multiple young kids in my life, having to deal myself with managing multiple rentals would be a suicide task. Drew, Dana, and team have also taught me lot about being fair as a property owner. In many past instances where I felt BSH should have blamed or charged the tenants, Drew, Dana, or Gregg would clearly explain to me the best options to deal with the situations and when they felt I had the rights and when the tenants had the rights. An example of this that happened twice under their watch is that the tenants recently called to complain that the sink drain was clogged. BSH team quickly notified me of the tenants complaint so that I can provide authorization for BSH to call for a plumbing service to help the tenants ASAP. Thinking of my own personal home situation, I initially thought I'll end up paying the service invoice. I was surprised when Dana notified me that the plumber commented on the invoice that the tenants was at fault for incorrectly disposal of food down the drain. Instead the tenants will have to pay the invoice. Another example was when a tenant moved out and the wall paint of many of the bedrooms looked worn out. I immediately wanted BSH to deduct the tenants deposit to correct this. BSH team then asked me when the interior was last painted (which was close to 15 years ago) and coached me through that for this instance the tenants were not at fault for normal wear and tear. I saw some of the negative reviews, and I have a feeling these reviewer may not understand how fair BSH is. They are not here to side with either the landlord or the tenants, as both sides are paying service charges to BSH. They are hear to make sure things are accurate and fair to both parties. Also they are there at least for me to remove my headaches with managing properties, in which I would say they've done a fantastic job these 10+ years. Finally, I also love their automated software tool that bridge me with BSH team and the tenants. Notifications are quickly routed to the right party, payments from tenants or from me are easily handled, and making any requests (or reviewing them) can be done from a website instead of having to deal with calling someone. Takes out a lot of pain from the experiences. read more

Mahatma Gandhi said, "Happiness is when what you think, what you say, and what you do are in harmony." Attention Rental Property Owners: This guy Drew Audrain Eggum has a credibility problem. It all started when he led us to believe through email that the check to reimburse my son, their 1/2 share of the removal of a eucalyptus tree inside the property in Fremont he is managing is being mailed when he told me "all set for 9-7". No check arrived so my son ended up paying for the whole invoice. Since Drew was giving us a hard time for something we did as accommodation such as the 'accounting dept' needs this and that, I notified the owner who promptly reimbursed us after a few days of wrangling with Drew. Because Drew lied to us, I looked at the reviews which led me to do more research about him. His office address: 3527 Mt. Diablo Blvd #224, Lafayette,CA 94549. You know what? 3527 is a UPS address & 224 is a mailbox . . .not a suite. https://locations.theupsstore.com/ca/lafayette/3527-mt-diablo-blvd https://locations.theupsstore.com/ca/lafayette/3527-mt-diablo-blvd/mailbox-services I do not think there is such an accounting department as he claimed in his emails. I think he does not have an office. One more to check, go to the Dept of Real Estate website and verify "Eggum,Drew" and see for yourself his record. By the way, I am a retired real estate broker. https://www2.dre.ca.gov/PublicASP/pplinfo.asp As a property manager, you would think he will be there at the job site to inspect and make sure there everything is okay. But no, he is lazy to come for a 1 1/2 hour drive from his townhouse in Clayton. Therefore, before hiring him ask some questions: Where is your office?; Do you have an accounting dept? When you go to the Blue Sapphire website which is made to impress and lead you to believe you are hiring a reputable firm; that their office is in this typical huge office building and #224 is a suite. Beware!!! read more

I have had the pleasure of working with Drew Eggum for renting out our property, and I have to say it has been an amazing experience working with him. I have never seen such transparent, fair, empathetic, thorough, responsive, collaborative, well informed, and hard working real estate agent or firm, and I have encountered many in my past. They are almost an outlier in the industry. Needless to say, if you are looking for any of your property management or tenant services needs, you won't find one better to work with. My highest recommendations to them. read more

We were is a situation where we had to move quickly and during the first few months of Covid shelter in place . We expected the process of moving to be difficult, but this was not the case with Blue Sapphire. Drew and Greg were very helpful , they responded quickly to any questions and ensured we had the move in date we needed. This meant some extra work for them but they did it without a hiccup. Once in our new house there were some issues in the kitchen . Once we put in a request for service we were contacted with in the hour . The home owner was also involved and we were blown away with the results. We didn't expect everything the did to the house and the extra that was done in service to ensure we had a very good living situation. I've not had this kind of attention in the past and we are very grateful for how we have been taken care of . We hope to stay with Blue Sapphire for a long time in the home we have now . Thanks guys for everything we really appreciate you care and attention read more

I've used Blue Sapphire Homes for property management for a few years now and gotten to know Drew, Dana and Greg. They've been great partners through good and bad. They're responsive and on top of any problems that have come up. They are very knowledgable and experienced and exactly what I needed in a property management company. Would recommend! read more

Terrible experience from Day 1. Example: I asked them to raise the rent of my tenants. It's almost nothing anyway, because of Oakland rent control. If I don't, then I'll always be behind even with that. They refused. They ignored my requests repeatedly. When I insisted, they charged me a whopping $250 fee for sending a letter to the tenants for the rent increase. So if I get charged $250 for that ... why exactly did I pay them to manage my property? We finally parted ways and then I got charged another $260 to say goodbye. Ugh. Good riddance. read more

Dana and Drew are the best Property managers we have ever had. Our condo is always in great shape because they communicate with both our tenants and us and get repairs done immediately, with expert workers and reasonable costs. They are also our choice for realtors for other income properties we are considering. A very professional team. I highly recommend them. read more

Blue Sapphire has recently become my property management company. They came highly recommended by a friend of mine. Drew & Dana have gone over and above to help me through a somewhat rough transition. You cannot go wrong using Blue Sapphire!! They are affordable, kind, professional and very pleasant. Don't spend THOUSANDS of dollars, when you don't have to. Blue Sapphire Rocks! read more

Our experience with Blue Sapphire has been very good over the years. His firm has found good tenants for 2 of our rental houses. They promptly took care of all problems and promptly gave us, as landlords, what we were due from the monthly collections. Most recently, we listed our rental home with Blue Sapphire and received a quick and fair offer that led to a sale. read more

They changed the rules after we paid the application fee for both of us. We looked for 1 year and after taking the application fee, they said we have to leave whenever owners are coming read more

Thanks for taking care of my property and finding new tenants in a short time, especially during the pandemic. You guys made our life much easier. My wife and I are very appreciated. Thanks again! read more

I'm not sure whether this firm is shady or incompetent, probably both. They've attempted illegal rent increase amounts, increasing rents within a year of the last increase, increasing rents without required notice for the last two years. If you rent at one of the properties managed by this firm please familiarize yourself with your rights as a tenant. read more

Very hard working group helping us round the clock. When you need them , they response immediately. Very professional. Couldn't be happier. Thank you Blue Sapphire! read more

I have been using Blue Sapphire Homes to manage my rental property in Alameda City, Alameda, California since 2014. Drew, Dana, and Greg are very responsive. Over the six plus years, they help me manage tenant change-over, property repairs, and tenants communication. I am very happy with their service. In addition, Blue Sapphire Homes charges very competitive fee for property management. I will surely recommend their service. read more

Blue Sapphire has managed a rental home for me for the past six years. They have done a very good job managing rental income, finding and vetting renters and providing maintenance service for the property. I would recommend them to other property owners in the area. read more

Good people in a tough business. Property management is no cakewalk. Owners need trustworthy competent help. Tenants need reliable responsive service. Blue sapphire homes bridges that gap professionally and courteously. read more

When I set out to find a Realtor I came across Blue Sapphire Homes. They were offering a great deal in paying for some of my closing costs. I needed to save as much money as possible so I gave them a shot. I have to say Blue Sapphire Homes is profoundly top of their game in the real estate business! I had the pleasure of working with Drew Eggum. He was a good listener and generous in sharing information and ideas in finding my home. He helped me work through problems with my loan and issues that came up in the purchase process. He will give you 100% plus attention . I ended up buying a property at $510,000 and Blue Sapphire Homes was able to squeeze the sellers to cover all closing costs and include the awesome appliances. What real estate company does that? Thank you Drew and my family thanks' you too. read more

Renters beware! Blue Sapphire cares only about the interests of the property owner. The tenant is treated like a second-class citizen. They attempted to raise the rent twice without proper notice. The 2nd time, we left. Do not expect to get any of your security deposit back. We spent days cleaning up only to be charged a $300 cleaning fee. They will invent issues in order to nullify the security deposit refund. We were also not given an opportunity to address the issues they came up with. We paid our rent on time every month and never made a single maintenance request in two years. We fixed everything ourselves and even made several improvements to the property but were treated like crap at every step along the way. Dont do it! read more