If I could give a zero rating, I would. I have never dealt with such an unresponsive team in my life. Working with this property management company has been a nightmare, and I would never trust them to manage any property. I've been without a functioning HVAC unit since July, and even now--when temperatures are below 50 degrees--they remain unresponsive. From the maintenance team to the property manager, no one seems to care. The health issues that come with sitting in a cold home mean nothing to them. I do not recommend this company. read more

Stokley Properties - it shows 57 degrees in the house - Property Management Near Me - Pleasant Hill, California

This team cares more about getting their money than to provide the customers with the best experience ever (especially when it comes to house hunting). These people are some of the most unprofessional and disorganized property managers I have ever encounter. Not only do they not return any phone calls and text messages in a timely manner; they also would rather have tenants break a $1 million dollar home and allow those tenants to get away with those property damages than to actually fix those damages and hold the tenants responsible for those damages. Our tenants not only fully damaged the shutters; they also damaged the walls and floors of our house. On top of that, these property managers would allow their dog (not so sure if it's a pet but it is not a service animal) roam around our property without cleaning up or training the dog. I would stay far away from this management company. read more

update, have moved on to other things. I feel so blessed to have had the pleasure of renting one of their properties. I can not say enough about Joe Stokley. A great man who interacts with his tenants offering an open ear and genuine interest in everyone's well being. The entire staff is professional and kind. Blake is quick to return your call no matter the level of importance. I would highly recommend this real estate managment group, you will not be disappointed. You can thank me later : ) read more

Stokley uses the Rently app, which charges money, to take a tour with their properties. I've never seen this with other companies but we decided no biggie- we were paying for convenience. We scheduled a tour and arrived within our designated time only to find that we couldn't get into the property and tours were listed as unavailable. There was another woman there with a scheduled tour who was having the same issue. We called Stokley and their VM advised to call Rently, so we did. We left a message and Rebecca called us back and told us that there were system issues and tours couldn't be done that day (3/6/23). It would've been great if someone had called those with scheduled viewings (that were paid for) to let us know before we used gas and tolls to get there. We drove 20 min and paid $7 in toll. The other woman that was there to view had driven over 45 min. This morning my husband found out there were multiple applications and Stokely actually disabled tours and set it to waitlist status while those applications are processed. The systems issue excuse given to us by Rebecca was a lie. We understand things get rented or held pending deposits but it would have been nice to communicate that to people with reservations rather than having folks drive to the property just to find out they couldn't tour. The experience was a waste of time and money and I find the lack of communication completely unprofessional. I hope other people who experience this contact Rently and get their money back, we definitely did. Luckily they did respond quickly and the refund was processed. read more

I have been living here for just three weeks, and I am already deeply disappointed with Stokley Property Management. My refrigerator freezes my food, even with the settings at the lowest temperature, causing me to lose all my groceries. The dishwasher doesn't work, and water leaks from under the sink, making it impossible to wash dishes as water now runs from the pipes. On top of that, the washer doesn't drain clothes properly, and the carpet is over 10 years old--flat and stained. After paying $4,100, I would expect this property to be in better condition. It's disheartening that neither the owner nor the property management company ensured the home was ready. I'm still waiting to see if they will reimburse me for my ruined groceries. So far, I'm beyond disappointed with the experience. read more

The amount of extra fees they charge for applying and renting the house is absolutely insane, unless you like throwing away money please go ahead and rent from them. Applied to a property in Concord. Had to pay $100 between two people, and then another $80 for pet screening. Had to sign up for rently which was $3 to view the house. When it came time to move in, they wanted the rest of the month's rent to cover since it had to be off the market, so essentially I had to pay 1.6x the normal price just for the security deposit. On top of that, I had to pay an extra $150 pet fee and then $75 for the lease agreement fee. Every month, they charge you an extra $30 "resident benefit fee" and $25 extra PER pet. I think you get the gist of what I'm trying to say. It's $180 to just apply to the house, and then another $225 to move in. I haven't even mentioned the cleaning fee (which I'm sure they will charge). Some of the more outrageous ones are $2200 minimum for carpet, and $750 for pet odor. There's a whole page full of cleaning fees which I'm sure they'll love to stay out of your deposit. I'm estimating $1000+ at bare minimum when moving out. I get it's a business, but it's pretty outrageous to me. read more

Tried to use this company they came out to the house said they were going to send out a contractor and never called back. After several calls to them we gave up. read more

I wish I could have a 5-star experience like some of the renters who left a comment here! Only thing is o can make it past the viewing stage or the property to even become a tenant! Lol! Stokely, instead of using ZipRent powered by Zillow...they use Rently as the third party online service to set up viewings for there owners Property. AND what Stokely fails to mention, is that YOU HAVE TO PAY A MEMBERSHIP FEE to utilize the website for scheduling those viewings. I wonder if the owners of these properties ever find out about the gaps in the services that they pay Stokely to provide...‍ Stokely Group/Owner of you read this- "if you can fix this issue you'll get my 5-Star rate!" read more

Stokley Properties is a pleasure to work with! They have a great team. They always take care to assure things are running smoothly and are quick to resolve any issues that come up. read more

I hired this company to manage a home I rent. I should have known from the beginning when They were having a problems finding a tenant and they wanted me to lower the rent, but the real problem began when there there was a problem with the sewer line and they didn't tell me that the sewer was completely blocked. The tenant got mad and gave her 30 day notice and at that point Stokley, said well you can handle it from here and send me the security deposit. Sure make the tenant furious and then pass her off to me .What a shitty way to do business. read more

At this point, I have called and emailed at least 5 separate times requesting to see two separate properties. Adrian has gotten both voicemails and messages from the front desk assistant and has yet to respond to my request to tour a property. "Maybe he's on vacation," you wonder? I too wondered that, so I asked. No. He's not. He just doesn't call people back. I've also requested to tour another house, but it's only been about 18 hours since I left a voicemail for that employee, so I'm giving her the benefit of the doubt. Also, this company uses a gross 3rd party called "Rently" where a prospective tenant must pay for the pleasure of viewing the home, as if the renter is a second class citizen and not also deserving of service that they will pay money for. Any property management company using this system needs to hire more employees because if they do not have enough staff to show available properties, they're overworking their employees. Stokley properties: be better. Set a precedent for your employees and make sure they follow it. 24 hour turnaround for returning client phone calls is an excellent starting point. read more

Mostly all property managers are good but here is how Stokley property distinguishes itself from its competitors. 1. They a system set in place for a dedicated person to monitor your property. They have a team of Professionals they're only duty is to make sure the property is 100% on point. 2. They have quality contractors that they worked with for several years. They compensate their contractors for the work completed within a one week. Because of this most contractors give them a discount for not having to wait 30 days like other property managers. 3. They have a very low to no turnover rate I've dealt with other property managers I've had to start over new projects because of the turnover that they have read more

Stokley Properties - Property Management Near Me - Pleasant Hill, California

When we moved from our first home to our second home we were guided by our real estate agent to Stokley Properties to help us rent our first property. They not only found us great tenants but they helped us get the house in shape for the new tenants without breaking our budget! It has been 5 years since and we couldn't be happier. Stokley takes care of both the owners and the tenants which makes for a read more

We needed to break a lease and find a new tenant for our previous rental ASAP. The owner enlisted the help of Stokley properties to manage the process. We dealt with Blake from Stokley. He was great to work with, very reachable and friendly. Interesting relationship as we were not his "clients" so to speak, but we were able to show the property to prospective tenants, and keep the communication open with Blake throughout. Overall great experience in what could have been nightmarish. Thank you Blake! read more

Although my and I can't speak for everyone at Stockley Properties, we can say that Loren is one of the laziest property managers we've ever worked with. My wife and I own 5 rental properties and all of our other managers do their best and really try hard to get a good outcome for everyone...Loren couldn't have cared less what happened to our property. We received an offer Friday afternoon, approved the offer Friday afternoon, and Loren didn't respond to us or the prospective tenant until Monday morning... Loren said "Just so we are on the same page and proper expectations are communicated, we work Monday-Friday from 8pm-5pm. I do my best to respond to all communications during that time frame within 24 hours or less." Maybe this is normal for Stokley Properties and their team, but I don't work strict hours, I don't really know anyone who does, and I certainly don't expect my property manager to be unaccessible for 60 hours (what if there was a tenant emergency?!?!) read more

Disappointed with this company. They have issues with communication and will make you wait weeks after applying without hearing yay or nay. Bottom line - in business (and in life) everyone deserves respect and an answer - if we fell short some where in the application process it would have been nice for Stokley to communicate it to us. As for this lesson ($100 bucks in application fees) we are now refocused on purchasing a home rather than supporting such disrespectful, despicable association. Shame on you and your practices Stokley. Do yourself a favor - don't apply to this shady firm. read more

I used Stokley to manage my 3,300 sf home for three years. Some of their staff were friendly, responsive, and helpful. However, I was assigned Jennifer M. who I was extremely frustrated with. Jennifer was non-responsive and dismissive to my requests. I have to practically beg for Jennifer to give me updates on rent collection, lease renewal, vendor updates, and many property manager basics. It usually takes her at least two weeks to respond if at all. When my last tenant moved out, Jennifer neglected to collect final month's rent and has not followed up to try to recoup it even three months after the tenant moved out. She simply doesn't care and doesn't have the owner's best interest in mind. Stokley is good at taking your monthly fee but when it comes time to put in work, they're nowhere to be found. I will end by saying that this review and rating is based on Jennifer alone. They do have a few staff who are very competent and responsive. If you really want to work with Stokley, go for it but ask for someone other than Jennifer to manage it. Good luck. read more

Late to respond to repairs. Fence fell and it took 2 weeks to get repaired. A stone wall in the backyard fell 1 year ago and never was repaired. Actual fence shared with neighbor is falling into the neighbors yard.. we notified them multiple times. We have dogs so these conditions in the backyard are completely unacceptable. I will attach photos later. They blamed us for any and all mishaps. The dishwasher went out and they sent a repair man twice and the issue persisted. The backyard wall was never repaired. Upon move out they were late to respond to emails. They blamed us for missed meeting. They stated their hours are 9a-4p and that we would have to work within their schedule for pre-move out. Blake was just rude during our encounters via email regarding move out. Arrogant for no reason. No customer service at all. We were tenants for years.. I wouldn't recommend this company to A.N.Y.O.N.E **update** 2/3 of the deposit is gone.. read more

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Can I give them no stars. I hired them because my husband had a referral from a friend In reality. Huge mistake the first tenant they put in my family home fed the homeless out of the backyard and had venue bands and the police were called. The Second tenant was supposed to be a young couple and a small dog. It was a 80 pound Labrador and they moved in 3 other people. So now I had 5 in my parents home and 4 others that stayed 3 days at a time to work this area for their mobile business. People coming in and out at all hours on a quiet court where all the neighbors know me. But the worst was how frustrated this company was causing fights between me and my Husband because He chose them. And I knew they were bad. Especially when it went south and Joe Stokley himself offered to buy my house. No communication regarding repairs on my property. They would tell me no hot water or a water leak in the fridge and then not return my calls and weeks later it was the washer dryer. And their employee talked to me like I was his child. He said "Did u say u wouldn't repair the appliances " . No I didn't. The employees lied to protect themselves. And lied to me It got worse when the tenant vacated and 2 of their friends moved in. I wasn't able to take possession due to a certain date and I had to sit through people squatting that weren't on my lease. No one at stokley returned my calls when it went bad. I don't think I could have done a worse job renting it by myself. All the houses in my neighborhood with great tenants do it themselves. Boy have I learned a lesson. read more

I am not exaggerating when i say that Stokley property has been one of the best rental management companies i have rented from. My maintenance requests were always taken care of very quickly and work was always done by professionals. They'd give me the vendor's name, company, email and phone number and i could call them to follow up on my request or re-schedule etc. Never had that before with any other management companies. I used to deal with different property managers and staff over the years at Stokley and they all have always been very nice, professional and helpful. Never had any bad experience or customer service from them. read more

Great company! After my parents died I had such a hard time (emotionally) getting through the cleaning process to rent out the house I inherited. Stokley Property helped me with cleaning and readying my house for rental, and found me wonderful tenants. Eight years later I remain very happy. They help maintain the property beautifully at a reasonable rate, give me good advice regarding the property and recommend necessary upgrades. And I really appreciate that they listen to me. When we had a fence fall down, they helped me work with getting bids from each of my neighbors and we were able to resolve the issue with a very positive "good neighbor" fence on all sides. Most important, my tenants are pleased and find Stokley Property extremely responsive when things inevitably break down. I highly recommend! read more

This is a review for Blake who was not only efficient and professional. Strangely enough we never met as Stokley runs an agent free viewing app for their properties for rent which I like and made the most of. Blake was there to answer my questions , help me through the obligatory glitches I encountered whilst using the app. I did not end up renting through them but that type of thorough service deserves a mention. read more

We had Stokley Properties managed a house in Dublin area over the past several years. Our primary account manager was Jill Goolsby. Jill did an outstanding job getting us tenants and handled any of the problems that came up. We appreciate the professional communication. The team at Stokley worked collaborative on all fronts. Joe Stokley has hired an exceptional team of professionals that are dedicated and committed in supporting your property. I would not think twice about hiring Stokley Management for any residential property. We were very satisfied. Thanks Jill and Joe for all your support over the years. Keep up the great professional services you provide. All the best. Jen Julian read more

Total incompetence if I could give them zero stars I would. They took over the property I'm renting from another company. Our weekly landscaper stopped coming and when we inquired were told that he did not meet their requirements yet they claimed to be having difficulty finding a replacement. After months of back and forth with them, and unattended yard work, we just took over the landscaping ourselves. We opened a maintenance ticket with them back in the summer for problems with the HVAC system. Here it is December and we have not had heat for weeks now. Every call was met with excuses. The owner eventually fired them after five months (wonder why?), I get a letter from them saying the ticket is closed, and now we're caught in the middle without heat. Good riddance! read more

I do not recommend this company. They sent my confidential personal information to another client, have multiple people juggling your emails, and phone calls which makes communication with this company a major challenge. I looked deeply to see if there was anything I thought this company did to add value so I could give them two stars, but dealing with this company has been a really poor experience read more

I wouldn't bother trying to rent a property through Stokley. They artificially lower your credit score by 50+ points through Appfolio, which won't be the same as any existing credit bureaus' credit score. Stokley is unreachable and takes several days to call/email back, even when they say "your application will be reviewed and you'll get a response by tomorrow at 12pm." They create artificial deadlines and pressure you like "if you don't respond within 20 minutes we'll deny your application," then they go AWOL. I'm getting regular notifications about rent being lowered for the properties I was interested in, after being told there were other applicants so I shouldn't bother applying. Guess all those other applicants on...4 properties...were all denied too. Seems like they just deny applicants so they keep getting paid to maintain a listing and collect application fees. read more

I had this company manage my property. The first people who moved in let all the beautiful landscaping in the backyard die. The next people they rented to asked if they could start a daycare in the house. I said no and was told that technically if it's a small daycare they didn't even have to tell me about it. Then they wanted to build a shed on the property for the children with me being liable for anyone there building it. I felt it was opening me up to a lawsuit if the workers were injured or the children. Stokley just months before this request told me I needed a new roof. I believe that these people had an inspection for the daycare and that's why I had to replace the roof. I felt the couple living there were completely dishonest and that Stokley was trying to please them, not me. It was a strange situation and luckily their lease was up. read more

I am disappointed on how unprofessional this company conducts itself. It's took them 35days from when I applied for a property to finally email me back after multiple call, to let me know I did not get the apartment I applied for. Originally, I found the property on Trulia on April 13th, I applied immediately. I loved the location and I'm in the military moving to the Bay Area from San Diego so was urgently looking to move. I called multiple times during the application process in mid April since Trulia said the unit would be available May 1. I informed them of my situation, I was going out to sea for two weeks so I wanted to make sure I had this locked in before I came back home. Once I got back from sea on May 2, I still had no emails or response from Stokley Properties so I called that day to check the status on my application. I was told the unit I applied for needed some maintenance which may take an additional week or two, I was also told I was the first to apply for the unit so my application would be approved, this brought me peace of mind during this busy time of my transfer. I waited impatiently a whole two weeks before reaching out to follow up. This Monday I called, left messages and also spoke to an associate on Tuesday who said she will reach out to the agent so I can get a call back, I got no response. Today Wednesday I finally got an email after 4pm stating I did not get the property because there is another applicant before me. I don't understand the miscommunication here when I tried multiple times to communicate with this company. Luckily I have a plan B property to fall back on since I need to move by a certain date. Although, I wish I was told sooner the correct information so I could have looked elsewhere beside wasting my time waiting on this approval. I have a family and military moves are stressful enough. Moving forward I will avoid any business with this company and I recommend families who are urgent to move to do the same. read more

I would like to take the opportunity to say thank you to the Stokley properties staff for helping us since we have moved into our new home in Pleasant Hill. Though we have had many challenges upon our initial move in, as a new house and neighborhood always has, your team has been nothing short of stellar in your assistance in helping us get settled and keep our beautiful property running and looking great. That said, the maintenance/landscape team has recently done some great trimming in the back resulting in some proper maintenance which has saved a couple of trees that looked like they were ready to die due to overgrowth. Great Job to the Stokley property team and as an owner or tenant you will always be in great care with their top notch team. - Timothy H. - One Happy Tenant! read more

From the property owner perspective, TOP NOTCH. Professional, knowledgeable and on-the-ball! Joe and his team are all committed to terrific service. The software they use for transactions and property statements is customer much better than those that I've used before and this is extremely important. From the tenant side, we had to remove a very good tenant for reasons beyond anyone's control and the tenant was taken care of by the Stokley team with another of their properties. They too had trust and faith in the Stokley team. Still do! read more

I spent the last year living in a Stokley property managed by Kasey. She was fantastic! She was easy to get in contact with and was very professional and friendly throughout my whole year there. The property had some minor plumbing issues which were resolved quickly. The move out process was very straight forward and I was not nickel and dimed for every minor blemish. Overall a great experience! read more

Stokley Properties has been managing my rental property for several years. My tenants recently renewed for another full year. Loren is outstanding as property manager. He is great with the tenants and always keeps me updated. The entire property management company is highly recommendable and top notch in all facets of a real estate business (from the administrative documents to the owner's informative video clips). Loren should be asked for specifically if you are in need of a property manager for your investment property. He is fantastic and represents Stokley and the real estate business in a professional and positive way. Good job Joe! read more

I moved into a property that Stokley managed. I was expecting a $3000 deposit refund after I moved out. 3717 Clayton Rd, Concord Ca 94521. My walk thru was cleared and I only agreed to a $300 cleaning service, which is still high. I was only returned $500 the repairs were repairs to update the unit and were not brought to my attention. Be careful with dealing with Stokley and this property. It's all about making money and a rip off. It's not about having a good tenant understanding and relationship. Im a landlord myself too. I moved into this property for my sons High School. Thanks, Isabel Kresley read more

I have been a Stokely resident for seven years. I have rented a wonderful craftsman style home in Concord. Stokely Properties uses an online resident portal to pay rent, request maintenance and communicate any concerns. This has been very convenient. When maintenance has been needed, Stokely Properties has responded quickly, even on weekends. All maintenance has been performed by competent, courteous vendors. Unfortunately, the home that I rent will be put on the market. If Stokely Properties had a similar home available, I would immediately move to the home. All of Stokely's communications and contacts with me have been courteous, prompt and helpful. I especially appreciate my communications with Joe the owner I strongly recommend leasing/renting from Stokely Properties. Long-term resident, Gregg Miller read more

They were crediting our neighbor $100 off rent to take care of the property and for over a year nothing was done... garbage everywhere, trees and weeds grown extensively tall, homeless was using the front as a drug haven & bathroom because of how shitty the placed looked! Horrible . Rent has been increased every year since they took over. They don't take care of any issues like our landlord did prior to taking over. Have had leaking pipes causing property damage but nothing.I can't wait to get out at the end of our lease, don't rent from their properties!!!! They only want landlord's money... cuz they won't and don't do shit. Don't answer phone calls or emails for anything. We bypass them & just call our landlord to get things done - so why are they even managing the property if no one goes thru them at this property? ‍ Over priced. I mean, our neighbor just had a murder in the house behind us (Antioch off East 18th for reference). ..But were forced to pay as much as the marbled floor apartments in Brentwood? Comical. Fuck ya'll! read more

Stokley properties full menu of services have impressed me time and time again. They have helped me as a renter and as a landlord. Very transparent and reasonable on prices. I do believe you get what you pay for and Stokley properties' delivered all the time. read more

Blake and Stokley Properties have managed my rental for the past three years now. Blake has been great to work with and always has answers to any questions or concerns that I have. Having someone else take care of rental showings and background checks makes things easier. If I had more rental properties and would call Blake and Stokley Properties to immediately manage it. read more

Relocating to Southern CA from Northern CA after 37 years was daunting enough, but thinking about how to manage our home from 400 miles away was the worst part. Not only did Stokley Properties manage our rental property for two years; they also managed a remodel of the home and sold it within two days of it going on the market. I can't say enough good things about this company and staff. Joe assisted us by reasonably recommending what we needed to do to prepare our home of 33 years to rent. Jill found us awesome tenants and assisted us in a responsive and professional manner every time there was a maintenance matter. Their vendors were timely and reasonably priced. John managed the remodel, prepared the home for sale and sold above asking price! Every encounter with Stokley Properties was professional. They not only look out for the landlords, but are helpful and responsive to the tenants. I highly recommend Stokley Properties for homeowners and tenants! read more

As an East Bay Realtor who specializes in the area, I always refer Stokley Properties to my clients who decide to rent their homes rather than sell. They are the ultimate professionals when it comes to property management. They take Excellant care of their clientele and the homes they represent. When renters call me looking for a hone in Pleasant Hill, Martinez, Concord, or Walnut Creek, I refer them to Stokely Properties as they have a great inventory of fabulous homes for rent!!! You can't go wrong with Stokely Properties! 5 stars all the way! read more

Great company at providing rental advice for landlords. I have had a few of my clients talk to staff about renting their homes and they were very informative! read more