I checked their reviews and it speaks for itself! I tried to raise an issue I had with an agent from this office with their manager and she was very rude, dismissive, and completely unprofessional over the phone. I decided to go to a different Keller Williams office to meet with a new agent in Walnut Creek and I couldn't believe it was the same manager at this office as well! The customer service was unbelievable to say the least. There was no one at the front desk and an employee came out of her office and completely ignored me. The manager, Margot Ross came out and pretended our conversation never happened and she didn't know me even though I reminded her of our phone call. I refuse to go through the same situation again if she is also managing this office so I cancelled my appointment and will be looking for a different agent in a different brokerage. read more

Before we took possession of the home we purchased from our Agents Daniel Boot and Greg Silva was the lead, our ceiling in our 2nd bedroom fell in. It was due to a leak upstairs that the seller claimed he fixed. We had an inspection and there were a lot of problems with the house that seemed minor, but the seller said he fixed them. He didn't fix most of them to our satisfaction. A month after we moved in we discovered we did not have A/C as indicated on the appraisal and the inspection. We found out because it was a very hot day and the house was hot upstairs. I called our warranty company Old Republic which has proven to be USELESS! They sent out a Technician who first told us our system was outdated and there was no way to repair it. 4-5 HVAC installers later confirmed the A/Compressor in our backyard was not connected to the nice new Nest thermostat. In fact, we did not have A/C because a wire was loose or cut that could not be connected without opening up the wall. We were told we could buy a wireless connection that may work for $1500.00. We continued to have installers come out and give us 3rd, 4th and 5th opinions and estimates. A few months later we had a Mini Split A/C/Heater installed that cost $12000. I was in communication with the Agent Daniel who was always going to get back to me after speaking to their lawyers. He always deferred to the useless warranty company. There were a lot of other issues e.g. floors lifting, a hole in a bathroom wall that was covered up with a mask. We discovered a lot once we moved in. The straw that finally broke the camel's back was the hot tub issue. I loved the hot tub that came with the purchase. I informed our agent that I needed to be sure it worked because it was one of the reasons I wanted the house. The seller put in the contract that the hot tub had some issues but a technician was coming to repair it. So fast forward, we got A/C installed, but when the A/C installer came he informed us that the hot tub was not hooked up to code. He said it could cause a house fire. He said the wires used to hook up the hot tub were the wires to hook up the A/C and they are the wrong size. Therefore, he disconnected the hot tub. We now have to hire an electrician to come hook it up correctly and according to code. The cost to reconnect the hot tub is $3000-4000. This is my first purchase. We trusted Daniel, our agent. Instead of doing the walk through for the 2nd time without furniture in the house, we let Daniel do a video. The last walk through was hurried because Daniel said he had somewhere to be. I imagined that when I purchased a home it would be a celebration and that we'd be overjoyed. It has been quite the opposite. If I had to do it over again I would not have purchased with this agent or realtor. I have family and friends that are agents and I should have gone with someone that we knew, and who had our best interest at heart. We have spent $9000 on replacing the floors, $3000 for repairing the leak. The shower was replaced and some of the plumbing that could prevent a leak in the future. We also had to have the ceiling closed and repainted that was damaged by the leak. The backyard was cleaned up and landscaped because it looked like a jungle costing $1700.00. We had to have the fireplace cleaned and repaired for $400.00 (the seller said he had this done) in the pics there was a glowing bright big flame. When we took possession of the house we couldn't get a flame. There was a rusted window in our living room that we had to replace for $300 just for the window. It will be additional $ to install. So, almost $30k in 5 months after closing is overwhelming. I have spoken to everyone involved and they all passed me along to the next person. Daniel and Greg were the agents, Lyle West was the Listing Agent. I even spoke to the man I was told was in charge named Phil, he was not empathetic and just cut us off in mid conversation and said sue the seller. Potential Buyers BEWARE. Please thoroughly do your walk thru and if something was repaired get the info. on who repaired it and make sure to get it in writing. Go with an agent you know or somebody you know knows. The seller is denying that he knew about how the hot tub was hooked up. He said it was A/C while he was in the house, so I guess someone disconnected it by the time we moved in. Also, let me mention there was also an infestation of house centipedes and bugs that behaved and looked like roaches to me. We had to get an exterminator and have them come every month. I am very very scared of bugs so this made the house very uncomfortable for me. We also later had a pop-up encampment develop directly across the street from us. The presence of the encampment has come with a lot of trash and junk also right across the street from us. Please Do Your Homework! Do not regret the biggest purchase of your life! The stress has been overwhelming between the loan officer and the agent. read more

This is one of the worst places. Their agents are lazy, never return calls, never update the MLS, waste buyers time. Just an absolute shit show. When you call to talk to a manager, so you can get the agent to get their ass in gear, you get passes around the office, like a two bit hooker. read more

CARL is AWESOME! Here's to Carl - BIG THANK YOU for all the work and time you've put into the purchase and sale of our homes. You have made the buying and selling process so much easier. The experience of working with you was EXCELLENT! We have worked with other realtors in the past and have definitely regretted meeting them. There have been realtors who tried to tell us what we should buy, others that called everyday wanting to show us every home on the market outside of our price range, then others who showed us 2 homes that didn't fit our situation and stopped working with us. You on the other hand, really took the time to get to know us, listen to what we wanted, walked us through the stressful situations of buying and selling, advised us on how to handle the stressful situations, explained the process thoroughly, and kept us in our affordable price range. We are now in a home that we absolutely LOVE and was able to say good-bye to a home we have grown out of. Also, please thank Cindy for us as she did an wonderful job staging our home. We couldn't believe how fast she was able to pull our mess together! Even our 4-year old walked in and didn't want to touch a thing because he thought it looked great. He refers to Cindy as the nice lady that made our home look nice. Windemere, San Ramon read more

Nice company you have here. They're workers blocked me from getting out of my driveway when I needed to leave for work. I was late thanks to them because I had to ask 3 times. The worst of it is that the other worker who was a short older man said fuck you to me. I couldn't believe it. Even the realtor who was there never apologized. Use a different real estate company if your gonna buy a home. read more

I had a very bad experience with Andrew Martin Realtor with Keller Williams. Andrew promised me 0.5% cash back on a real estate deal but did not keep his promise. Andrew did not give my back the money once the deal was closed. I will not suggest any one to work with such person who can not keep his promise .. read more

Craig and Tracey (The Harper Team) are the best! We were first-time home buyers and admittedly not the easiest to deal with. But Craig and Tracey couldn't have been more patient with us (we waited 8 months for a short sale approval which we ultimately cancelled) and they only showed us properties that were within our budget. Craig and Tracey gave us as much attention on a $300-400K deal as would other realtors on a $2 million deal. We never felt like they would rather have been elsewhere or had other more lucrative deals to work on. Their guidance and expertise in this area helped us to find a perfect place for our family. They even helped us find a great mortgage broker (Tim Soldati) who was able to work with our financial needs and lock down a mortgage at a great rate. Craig was a strong advocate when it came down to negotiating, but also gave objective advice when it came to making a decision, which he ultimately left to us....no pressure. Craig is truly a gentleman and Tracey is super sweet. Will definitely be going back to them on our next deal. read more

BUYER'S BEWARE of CRISTINA RICE D#1934850. Representing Keller Williams in Danville CA.  I recently purchased a property in Brentwood CA and after the closing I have been left with the burden and cost of discarding the seller's unwanted property.  Patio furniture, microwave, wood, vacuum cleaner, two shelves.  So unfair and very very unprofessional CHRISTINA!!!! read more

I really wish I could give a 0 for the agent I was working with. Scott Task was my agent, and he was working under the Scott Fuller team out of the Danville office. As my agent, Scott Task did nothing but gave me false information after an error in recording with the bank delayed me from receiving the preapproval letter from my lender. However, the loan was approved, and there was still time for Scott Task to do his fiduciary duty to get my paperwork in front of the seller again before the property went on the market, but instead he stalled the process and I was outbidded. I later found out that Scott Task also represented the successful buyer of the property, which he never disclosed to me. Although, not technically illegal, it's definitely unethical of him to do so, but apparently this brokerage allows such unethical practice, so Buyer and Sellers beware of this team! read more

Cindy Foreman at Keller Williams in Danville is absolutely amazing. I was lucky enough to meet her at an Open House and immediately knew she was the realtor for us. She helped my family find the house of our dreams. She was patient and never pushy. She was incredibly professional and had wonderful advice as we learned the ropes of short sales, foreclosures, and homes with multiple offers. Her knowledge of Danville and our price point was a great value. She quickly got a feeling for what we were looking for and kept us informed of any property that she thought would interest us. She always had time for us and took us out to look at homes on a regular basis. When we found our home, her knowledge of the market and her vast experience helped us when we had to make an immediate offer as multiple bids were being taken on one night only. CIndy worked with us and kept in constant contact during the long short-sale process. She always let us know what was going on. Even when nothing was happening, she'd check in just to let us know she was on top of things - and she ALWAYS was. She put together immediate responses to banks, the other realtor, the loan officers and everything she did was timely and correct. The really amazing thing about Cindy is that she has a perfect balance between being a caring person, wanting to help a family find just the right home, and making sure her client is getting a fair deal. I cannot recommend Cindy enough! read more

It is a pleasure working in this office with so many professional agents with a wealth of knowledge. Kristin White is an incredible team leader as well!! read more

Worst team ever no respect by any level, they make things hard although I did everything they asked for, my agent was Brendan Moran and his team that deal with me was Mike and his assistant Lori both are so disrespectful, not helpful at all. Dealing with them is just a big trouble. read more

The Harper Team sold our house in a couple of weeks and at a price we supported. Their service, professionalism and energy are amazing! They've mastered the internet marketing avenue too. That's what brought us exactly the right cash buyer for our home. You'll be glad you talked to them first! read more

Look no further ~ ROBIN BROOKS at Keller Williams in Danville is the person to see if you are looking to buy or sell a home. It was our lucky day when we met Robin at a home that we wanted to see. She quickly surmised the situation, got a feeling about us and what we were looking for. She immediately made my husband and I feel more relaxed with regard to the whole process of buying a home. Robin is very knowledgeable, caring and helpful. She went above and beyond to acquaint us to different areas. She was quick to respond to any questions we had and always gave us good advice. I would HIGHLY RECOMMEND Robin. We feel we have made a new friend in Danville. Thank you, Robin read more

Robin Brooks/AgentRobin is a very hard working Real Estate Agent with an amazing flair for the business aspect of the real estate market. She serviced us with the utmost care and knowledge and guided us to make informed decisions throughout the process. We had been working with another Realtor but were not happy and when a friend recommended Robin Brooks it was a game changer for us. All Real Estate Agents are not equal. Thank you Robin read more

Terrible experience. I had an appointment to see a house with Rochelle Maher from Eastbaypro Team and she did not show up !

I only have the highest regard for Mike Garza of Keller Williams, he made the selling of my Condo so easy, and was always there for me and all my questions. I felt confident in his ability and he also made me feel like a friend. I sold my condo way over asking price. I met Mike Garza looking at property in Castro Valley, I ended up getting the best realtor who always looked out for my best interest, and a friend who I could rely on through out this whole process. I give Mike Garza 5 stars because he deserves it for all his hard work! read more

One of the best decisions of my life was to hire Jennifer Tiscareno of Keller Williams as my realtor. She provided me with unparalleled level of service and expertise. She always made time to respond immediately to any questions and concerns I had in a calm, patient. cheerful way. She's a great listener, honest and gave me excellent advice. She was able to recommend an excellent contractor that took care of all my renovations including coordinating and supervising the house painting, floor replacement and landscaping. She selected a top photographer that produced stunning photos showing off my house in the best possible light. And the staging company was phenomenal. Creating a warm, inviting, spacious home that impressed everyone that walked through the door. She instantly put my mind at ease when we were faced with unexpected challenges. When serious offers came through, I was extremely happy that Jennifer was on my side, protecting my interests and fighting for the best possible outcome for me.I am grateful beyond measure for having chosen Jennifer to sell my house. I can't thank her and her hard-working team enough for making this an amazing journey. If you are looking for a stellar real estate agent, a caring friend and someone who will get the job done, Jennifer is definitely the one for you. read more

Leslie Klatt of Keller & Williams deserves more than 5 Stars!! As my broker for buying a home, Leslie was always available to see a home last minute or even put in an purchase offer one hour before the deadline; she became more than a broker as I cried on her shoulder when faced with mortgage delays and went way beyond the call-of-duty to find a new mortgage broker when Bank of America had no solutions or alternatives for me. Within 24 hours, Leslie saved the day by finding a new lender for me and expediting the process. The best comment she ever made was, "don't worry, I am in solution mode, now!" She has the ability to juggle a million moving pieces with humor and grace. I don't believe I could have gone through with purchasing my home if Leslie didn't hold my hand and give me the confidence to see it through. I am in my much loved new home because of Leslie. My only wish is to refer and encourage everyone and anyone to choose Leslie Klatt to be their broker for buying or selling a home!! read more