Blow dryer did not work. Tried to call front desk and the phone did not work. Around midnight the…read moreroom above us was very loud. I assume it was construction? Couldn't call the front desk because our phone didn't work........

I was very pleased with the cleanliness & location of this hotel…read more The maid service we had was very good! We were here for 4 nites. Our bed was made for us each day, plus clean linens & trash emptied, etc. The bed was great (firm, we love firm), and there was plenty of dresser space. Now for the negatives. There's no continental breakfast, only coffee that you'll need to nuke in your room microwave. Also, our room was pretty small, but the bathroom is large. Room heat was good. Overall, we'll definitely stay here again.

Stayed here for 3 days for a business trip and will never do so again…read more 1. We were placed on the 3rd floor, and ALL night there was banging and bumping like kids running or bouncing balls, etc. After a 14 hr drive there I stayed up til midnight listening to this, until I finally called the front desk and asked them to call the room above me to ask them to keep it down. Nothing! Same thing went on for 3 nights. I asked on the 3rd night why they couldn't ask the floor above to keep it down, and she apologized saying that the OWNER LIVES ON THE 4TH FLOOR IN A SUITE. She said she called them to ask to keep it down, but obviously didn't worry about his guests because it never changed. If you cannot control how energetic or loud your kids are going to be, do not place guests in rooms right below them. 2. The HVAC is very poor. When I arrived the room was 75 deg. I immediately set it to 65, then went to work. Upon returning from work 8 hours later the room was 72 and never made it below that. 3. Cleanliness has much to be desired. My shoes were sticking to the carpet in parts of my room. I was seriously scared to have my foot accidentally touch the carpet. 4. The elevators are barely operational. One was down completely and the other takes about 3 minutes to make a complete trip from 1st to 3rd floor. If you are in the area, look for an airbnb or stay on the Canada side because trying to save a penny and stay here is not worth it.

Massena's best, but thats not saying much. Restaurant/bar is good, lobby and continental breakfast…read moreare good, the rooms...not so much. Weekend here for each of the past few summers and the rooms keep getting worse. I suspect some are uninhabitable as the parking lot isn't full but room availability is always sparse. This years room was just plain damp, ac was cool and quiet but didn't dry the air at all. This "suite" has the smallest shower i have ever seen. Bathroom was just old, see photo. With new hotels in Canton and Potsdam, Quality Inn Massena better drop their prices or do some serious remodeling.

Clean and nice room. Close to casino, which is why we went! Staff was friendly. Continental…read morebreakfast was good! My only complaint was the obnoxious, drunk guy next door screaming half the night...they had to call security and we got VERY little sleep...that being said, it was not the hotels fault, they handled it well and even took money off from our bill for the inconvenience! That's awesome customer service! Thank you! We will DEFINITELY be back!

Hotel is great. My room next pool n gym, only flaw is the Jets on my in room jacuzzi tub dnt wrk…read more Other than that it Awesome..

Nice & clean, good breakfast, efficient check in, bed good pillows blahhh we would stay again in a…read moreheartbeat, good parking too

Hotel common areas and room was clean and inviting. Staff is friendly and courteous. Self-serve,…read morecomplimentary breakfast has plenty of both hot and cold food items. The room was spacious, bed comfortable with multiple pillows, both firm and soft. Plenty of outlets for your electronic devices. AC/Heat unit worked very well and was not overly noisy. TV has plenty of channels. In-room coffee maker. Bathroom amenities were sufficient, water temp and pressure were excellent. I've never had a bad stay here or at any Hampton Inn and I'll stay here again next time I'm in the area.

This place is awesome! Our room had a full kitchen, spacious bathroom, 2 high quality beds, and…read morenice pillows. The room was IMMACULATE! The owners and staff are so gracious. The view of the Saint Lawrence is exceptional. There is fishing, golf, and walking paths within walking distance. Our stay was excellent!

This place is NOT worth the price they charge. My mom was suppose to stay here while she looked for…read morea permanent place to live while working here in Massena. Marci's hubby quoted my mom the "wrong price" and since my mom "wasn't paying enough" she was refused any services or accommodations offered to regular visitors such as toilet paper, clean towels, clean sheets and regular room cleaning. These rooms are not worth the 800$ a week price rate. The beds are uncomfortable, the shower is small and the water pipes bang again the wall every hour on the hour. Marci also basically bullied and harassed my mom every night when she came home from working long days begging for the money from my moms company. All in all you'd be better sleeping in your car.

this place sucks ... key cards don't work ... pool is cold ... hot tub jets aren't pushing out…read morewater correctly .. didn't have enough staff to clean rooms... internet was slow ... building was falling apart

we searched for hotels and found this one an hour and 45 minutes away that had the bed…read moreconfiguration we needed. When we walked into our room, it was not what we booked. Called the front desk and he said, there are no other rooms available and the hotel automatically switched us to this one. The front desk guy was very nice and I felt bad for him having to give us this news. The hotel itself is acceptable. We drove along way and we're not given what we paid for. Thumbs down.

Hotel rooms are always spotless and shiny. Warm and cozy stay, which i love. Like wow, we we well…read moretaken care off.

The players inn was not a great hotel to stay at. My bathroom smelt like cigarettes, and when I…read morefirst walked in I immediately smelt sewage. I would not recommend this place to stay.

Bed Bug Haven Stayed at this place for family services…read more If I could give them negative stars I would. Travelers beware, this motel is extremely musty and damp. Housekeeping is part time at best, they don't even vacuum, I left trash and crumbs on the floor as a test and they failed miserably. This motel is infested with bed bugs and when brought to their attention they denied it, even claimed we brought the bugs with us!!! Really??!? Even after they were shown them alive on the pillows they still denied it. We changed rooms two nights in a row. Still waiting for the full refund for the multiple rooms we booked for the week.

NOT WHEELCHAIR friendly. No elevator, couldn't utilize public restroom or room bathroom (doorways…read moretoo narrow) I called the night before arrival to tell report that I'm confined to a wheelchair and would be bringing a small dog. (Was told "no problem ") Everything was ok until I tried to access the room's restroom before retiring for the night, and I couldn't get the chair thru the doorway. The manager shrugged and said they had ONE handicap room, but we couldn't have it because we had a pet. I asked why I was told "no problems" when I phoned before leaving home. (Shrug) The desk clerk seem to have very limited understand of ADA accommodations. We had to drive about a mile to McD's to utilize the restroom there. Breakfast was minimal, coffee was terrible. We will seek lodging elsewhere.

A late 19th century home lovingly renovated with cherry floors, detailed stair banisters, and…read morefurniture from Pompanoosuc Mills. Each room has its own bathroom and shower. Some have jacuzzis and saunas. Very comfortable, lovely to look at and excellent breakfasts. Accommodations are very reasonably priced. Why would you stay at a standard hotel when you can stay at a place like this for a similar, or in some cases, a better price?

What a fantastic place! We have been "regulars" for several years as our kids attend the nearby…read moreSt. Lawrence University and have easily logged over 50 nightly stays. Even though we come all the way from Michigan, the friendliness and hospitality from Charles, Brooke and the staff make us feel right at home!!! Wonderful food and the overall attention to detail, from the towels to the bedside chocolates, is unmatched! This is a 5-Star operation all the way - please book it without hesitation.