This place is very poorly run. The car wash is down as much as it is operational, and when it goes down it seems like it is always for weeks at a time. The washer fluid in the bins near the pumps is almost always dry. When I've asked for it to be filled I've been given an attitude as though they are doing me a favor. The rare time when I hit it right and they are full it doesn't matter much because the squeegees are often in such poor condition that they don't work, and you need to go to the next pump or even two to find one in good condition.
The alarm goes off frequently in the morning around opening time. Do they forget to give new people the code? More than once I've arrived well after opening time to find the place still locked up tight, and I've walked in to find no one at al there, only to have someone eventually appear from the back room after calling out a few times. Let me tell you how eerie that feeling is, when you are starting to think about the worst types of things that happen in convenience stores on the news, and you start to think that you might be walking into a terrible situation.
The staff never lasts long, a few months at most, and those that they do get have extremely poor interpersonal and customer service skills, and apparently little or no training. One recent guy seemed nice enough, except that you had to walk through a haze of cigarette smoke in front of the door when he was on one of his frequent butt breaks. Another was pathologically shy, to the point where she couldn't even greet you or state the total that you owed. She would simply ring up your purchases and look at you, expecting you to hand over an appropriate amount, and give you your change without a single word. Then there was the one who "accidently" shorted me $20 twice in one week when I paid with a $100 bill. She conveniently never counted back the change, but none of the others do either. The one that takes the cake is the latest girl who is shall I say very popular with several of the young male clientele. You often have to wade through the line of potential suitors who are hanging out with her if you want to get up to the counter to buy something. The best was last week when she was obviously very confused, could not focus or even stand properly. She was forgetting to turn the pump on if you paid with cash, and customers had to come back in to remind her. All of the customers in line were chuckling at her, but at least two of us were concerned enough to call the police to have someone do a welfare check.
The thing that stinks is this place is so darn convenient, and easy to get in and out of, for locals and tourists alike. I used to get gas here quite a bit because of that, but now I try to avoid it unless absolutely necessary. read more