5 star insurance agency. Quick, respectful, and available anytime! Thank tara! We love ya'read more

Where to begin ... It has been a nightmare since the hail storm back in June 2017... Yes today is…read more03/21/2018 and I am dealing with these issues still today. First cars that where deemed totaled vehicles took over 4 months to be remove and today I find out that one of my vehicles that was repaired was also removed from the policy. The agency blames the service center when all along we called the agency we were advised that we needed to contact the service center. Good grief.

This office is amazing! They make insurance fun! I highly recommend this office if you're looking…read morefor insurance in the Odessa area!

Great service. For the plan I have would recommend this over all other insurance companies. Full…read morecoverage is specifically worth the bucks

I absolutely love this office! All of the staff is friendly and helpful. I work closely with one…read moreagent Adonica T. Ogren, she is always ready to help me with any issues or questions I may have. She gives her full attention to her clients.

From the owner: We take pride in our amazing team that is bilingual and ready to help you with your insurance…read moreneeds. Each chance we get, we like to go out in the Odessa - Midland community to see how we can help others. Whether you need auto insurance, homeowners insurance, renters insurance or you're looking for ways to prepare for your family's future, please stop by or call the Zara team to see how we can help you. License #: TX-1545532

they are very helpful and resourceful. They treat you like your family. I my friends.read more

Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

I was having the worst morning mentally trying to deal with my car issues. When Cathy got my call…read moreshe jumped in and saved me from so much stress and worry. Within 30 minutes to an hour, she had my claim submitted and a rental car arrangement made. I was in tears I was so grateful and thankful for this woman and the care she gave me. I worked over 25 years in customer service and Cathy is the best at it for State Farm. Mike Podzemny don't lose this girl. She is the icing on the cake for your agency!!

I highly recommend Melissa Lopez at State Farm! She is super friendly, always quick to respond,…read moreanswers all your questions, and just really easy to work with.

I called my agency here yesterday with a question, and was quite rude with Esmeralda. Nevertheless,…read moreshe helped me and got me to the right people. After I hung up with her, I immediately started feeling bad about the way I had acted. I called her back, and apologized profusely. She was kind enough to accept my apology--I'm not sure I would've done the same thing if I were in her position. This agency has always treated me so well, and I HIGHLY recommend it. Good customer service, and extremely friendly. I wish I could give them an unlimited number of stars. Wonderful customer relations.

From the owner: Filiberto Gonzales State Farm is here to offer the insurance coverage you require, recognizing that…read moreour State Farm customers are each at various stages in life. Our focus is to deliver excellent customer service to everyone who interacts with our office, while creating personalized service for Auto, Home, Business, Life Insurance coverage and more. Stop by our office today! License #: TX-1560656, NM-13507322, OK-3002943695

I had the pleasure of working with Mrs. Maria Rojas today, to obtain auto coverage. She has gone…read moreabove and beyond to make sure I had the best quote and was so friendly and helpful. I highly recommend her, Chris Wray, and State Farm.

I was offered approx $97 a month for insurance though state farm website but they said no it will…read morecost $128 a month....go online its much cheaper.