Our experience with this agency has been extremely disappointing due to a significant lack of…read morecommunication and transparency regarding a required SR-22 filing. When we switched our policy to this State Farm office in September, we clearly communicated--through phone calls, emails, and text messages--that an SR-22 filing was required. Based on the responses we received from the office, we were under the impression that the request was being processed. In October and November, we received correspondence from the state indicating that the previous SR-22 had been canceled and that a new filing had not been submitted. I contacted the office again and even sent the official documentation from the state in November that the agency requested. At that time, we were again told the matter would be handled. No one from the agency communicated that there was any issue processing the request. In February, during a routine background check related to employment, we discovered that the license was still showing as suspended due to the missing SR-22 filing. I immediately contacted the agency again and was told the paperwork had been submitted. I specifically asked for confirmation and was assured that it had been sent. However, on March 5th, another background check confirmed the license was still suspended. After contacting the state directly, we were informed that no SR-22 filing had ever been received from this agency. Only after multiple calls, emails, and even visiting the office in person were we finally told that this agency does not write SR-22 filings for new policyholders and requires approximately one year of policy history before doing so. This information was never disclosed when we initially switched policies, despite the SR-22 requirement being clearly communicated from the start. The lack of transparency and follow-through resulted in months of believing the matter was being handled when it was not, leaving the license suspended and creating serious complications that affected our ability to work and maintain normal daily responsibilities. Had we been informed from the beginning that this agency could not provide SR-22 filings for new policyholders, we would have immediately obtained coverage through another company capable of handling the requirement. This situation could have been entirely avoided with clear communication and accurate information from the start. For anyone who requires an SR-22 filing, I strongly recommend confirming the agency's policy regarding these filings before transferring coverage.

Excellent customer service! Rolanda took great care of us! Prompt, courteous, professional! They…read moreanswer the phone and you get to talk to real people!

We had Geico for about 29 years, but a friend recommended for us to get a quote from State Farm. I…read morefigured it couldn't hurt, but I admit I was a bit skeptical and wasn't convinced that they could give us a better rate than Geico. Especially since we had been very loyal to Geico. I made an appointment for Kristen to call me, and she was incredibly helpful! She took her time going over everything with us and made sure that we were including everything we could for the best rate possible. Even though we own our home, we just wanted to get a quote for just our cars at this time. We were paying over $700 a month at Geico for 2 cars with full coverage and 1 car with bare minimum insurance. Kristen gave us a quote for all 3 cars having full coverage and it was a little over $220 a month! I had to ask her to repeat the amount because I couldn't believe that it was so low. We switched immediately! Kristen made the whole process so easy and was incredibly patient with us. She even sent a quote for our home included so we could compare it to our current home owner's insurance. If you are looking for a good insurance office, look no further because you will be in good hands with Kristen! Thank you Kristen for helping us out!

Jeff is an amazing agent! He will work hard to find you the coverage you're looking for. His team…read moreis top notch and keeps you updated and informed on any changes.

Patman Wealth Advisors has been wonderful to work with. They focus on building relationships and…read moreunderstanding each client's unique situation before making recommendations. I never feel rushed, and they always explain things in a way that's clear and easy to follow. Their professionalism, attention to detail, and excellent customer service make them stand out.

I been in the sales game most of my life before,I went a Different Job route! I was recommended to…read morecall another State Farm agent! In Odessa.I Never got a call back .So I went down the list for agents in Odessa. Crystal's office was the only one's who wanted to get the Job done!, to write a simple policy! The other agents are now calling my phone and the policy at crystals office was done 6 Hours earlier Thank you Crystal!!

Beautiful and wonderful people. Caring about your insurance needs. I am so happy as a customer to…read morebe blessed with Crystal Johnson, State Farm insurance agent. Many thanks.

I had a fantastic experience working with Priscilla. She is not only sweet but also incredibly…read moreprofessional, making every interaction enjoyable. Her pride in her work and her commitment to people are unlike any other. Highly recommend her!