Was just in for ankle stabilization surgery. From the moment I registered to the moment I was…read morewheeled to my car, I was treated with amazing care. From pre-op through recovery I must have had a dozen people attend to me with professionalism and great bedside manners. I will not hesitate to go to Georgetown Hospital in the future should the need arise. That you GH!

I really hoped that with the name change there would come a change in the care...guess that was too…read moremuch to ask. Took wife in around 830 on a Monday night, ER was empty as far as we could hear and see so figured we might get fast care. The 2 nurses that initially took care of her acted like we were bothering them, barely spoke and didn't appear to know anything going on. Couldn't get a line in to draw labs, ended up blowing one vein before having to try 2 more times. Didn't know what meds were given so couldn't answer any questions about how to take meds prescribed for home use. Pregnant nurse physically yanked the EKG leads off my wife, pulling some pads but leaving most. When you're already in pain, even a seemingly easy pull on things can cause pain. Doctor never came past the foot of the bed or touched my wife to see what could be going on. We were in for what she described as immense pain in her chest muscles, doctors call...lets take an x-ray. Since when can you see muscle injuries on a normal x-ray? Even the x-ray tech questioned that but did it anyway. We got more assistance with the meds from CVS than anyone at the hospital. They forget that while they might see things over and over all day long, there are people that haven't had to deal with things before and can be scared or concerned, treat everyone as if they were your loved one dang it. I sure hope that nurses baby gets compassion from someone cause she sure didn't appear to have any.

The ladies there were phenomenal when the hubby was having an allergic reaction. So grateful for…read morethe care he received.

Now, an update! My UTI ENDED UP MORE SERIOUS! I had gone to my primary Dod and referred to a…read moreLexington Urologist, soonest appointment was 2 months! Serious issue, called Georgetown Urgent Care again and also talked to the same lady! She said I will see what I can do, in a Friday! She Called BACK! She had an appointment for me The next work day, Monday! All said and done, 3 visits, bloodwork, CT scans, a scope procedure, then the big one! A tumor removed, ALL before my doc could have gotten me a first appointment! All I can say is, Thank You Georgetown Urgent Care and My now favorite APRN Ashley Smith! She went well beyond anything near normal to help with my issue!

Love Whitney Tackett PA. She takes time to understand you and your health journey. Time to…read moreschedule is very reasonable.

A bit over a year ago, I had planned to bring my child to a specific pediatrician in Lexington…read more Well, my baby was born a month earlier than expected, the day before I planned to visit the pediatrician. While at the hospital, I had to pick an on-call pediatrician from one of two places in Georgetown to come examine the baby. After having a sour experience with the other office, I choose Bluegrass Pediatrics. I met Dr. Knight that evening at Georgetown Hospital and liked him so much that we decided to stick with him at Bluegrass Pediatrics instead of the pediatrician in Lexington that I had originally planned to see. I'm glad we did. Dr. Knight has given us the best care, always listening to us -- even if he didn't agree with us. The staff members at Bluegrass Pediatrics itself are very friendly and polite. They are also quick to get us in for an appointment within the same or next day as needed.... and have a pediatrician available for phone calls when office hours are closed. The office may not be bright and flashy, but don't let that fool you. (They are also a family practice, it's not just for kids -- so your kids can go here for their entire lives!) There is also a separate sick and well area, although you have to walk through the sick area to get to the front desk/doctor anyway. Sadly, we are not currently patients at Bluegrass Pediatrics as of this month because of a change in insurance. It is a bit frustrating (especially as we had a medical need for our child recently), but it is what it is. I'm still thankful for the care my son received here. Highly recommend.

lady working the front desk is rude. She was the furthest thing from a patient care technician…read more don't expect to be seen by anybody here.

I had a telehealth appointment and the team was amazing and quick to help me! The practitioner was…read morevery professional and knowledgeable.

My husband has cancer. After Chemotherapy they put in a port because his veins are shot. Every…read moresingle time he goes there they don't use it for blood draws. I have asked them to, he has asked them to, they refuse. Always some excuse. I don't know whether they don't know how or what but someone should know. Today the nurse lied to my face and told me EMS put in the IV catheter when they did not. He even has a bracelet for it right where she put the IV! When I complained she told me I was verbally abusive and she would call security. I'm done with this place. I'll find him new doctors if I have to! Also six months after I paid an invoice they billed me again for another 70 saying I didn't pay enough! Worst place ever!

If I could give zero stars I would. I was admitted for a serious infection. The first night/day was…read moregreat but it went downhill after that. The nurses do not like being questioned. The nurse at one point said she needed to bring me my insulin pen and I looked at her like she was crazy. I wear a pump. What if they had administered insulin while I was asleep? When I asked why a particular med was not brought (evening) they said I'd already taken it. I absolutely did not. I know my med schedule and I am meticulous about sticking to it. Then they decided to abruptly kick me out because they needed a bed. Would not even allow me to wait until my ride got off of work. I was told to either take an uber (I live 30 minutes away in a less populated area) or wait in the lobby. My labs were still (especially my kidneys) and I was still anemic. This fits the description of patient abandonment and will be dealt with accordingly.

Staff are blatantly rude and act as if they hate their job. They are cold and make you very aware…read morethey do not like their job and do not want to be bothered taking care of you. It is obvious that the administration allows this behavior because I have never experienced it anywhere else and I've lived in multiple different states. I have never in the 65 years I've been alive been to a hospital that had staff that acted this way. In all honesty I never believed that this behavior could exist in a hospital because I have never seen it exhibited even though I am from a major crime filled city.