I had one of the worst days of my life in this place. Room 307 heart attack..I looked up and I had…read moreabout ten ppl trying to help me. The food. The nurses and the tech was nothing but great.and because of there care I'm able to leave this review..once again thank you!

Went to the er with my daughter they put us in a room that was freezing cold and we waited for 3…read morehours and never saw a nurse or doctor before I went out and asked if anyone was going to see my daughter all I got was excuses so we left and went to UK. The care is absolutely terrible I will never go back and would never recommend this hospital to anyone

Customer service is terrible and staff are exceptionally rude and unfriendly. I'm sure some of them…read moreare professional but the ones I had to deal with were not and made everything difficult. Just trying to ask questions made me feel like I was bothersome and they didn't answer without giving me attitude to go with my questions. Very awkward and horrible experience altogether.

Was transferred from One hospital to UK brought all the documents from the other emergency room …read more The doctor at the first hospital did a complete examination blood work the whole nine yards and send that my grandson needed immediate intensive care he talked to the urologist at UK and he told and that we should come straight up to UK hospital and check in and he would see him well when we get here they wouldn't let us see that urologist we had to go back through the process 12 hours before we were even seen at the ER I would rate this ER as a minus 50

Worse care center ever Notice I did not call it a hospital?…read moreMy wife was in ICU for 29 days. If I had notbee there every day, I have no doubt what so ever, she would not have made it out alive. Every day I had to tell them what to do and what not to do. She suffered an internal decapitation. The neurosurgeon was the only competent person I saw. There has only been 7 cases of her injury ever survive. That is EVER in the history of the record keeping. pe do have to learn somewhere but all the did was play games with there iPhones Her bill was $386,000 dollars. I told them to stick it. I paid the neurosurgeon for his services. He was a professional . thank GOD

On September 7, 2024, I was a victim of an active shooter on interstate 75 near London, Kentucky…read more I was taken by helicopter to the UK heath care Albert B. Chandler hospital. My care there with only one exception was fantastic. The trauma team, emergency department, nurses, technicians therapists, dietary and housekeeping personnel were all friendly, conscientious and great at their jobs. One nurse named Barbara who worked on discharge planning, was the only exception to my excellent care. Barbara works a nursing job that does not provide bedside care. She was going over her discharge plans for me. I have a bullet hole in my left upper thigh. I cannot see this wound directly. While in the hospital, one physician and several nurses packed this wound with saline soaked gauze. These people are trained to pack the wound. They were standing behind me and using TWO HANDS to pack this wound. "Nurse" Barbara's solution for acceptable home wound care was to have me hold a mirror in one hand and use the other hand to pack the wound. As stated earlier, trained doctors and nurses require TWO hands to safely accomplish this task to maintain sterility. Preventing infection is paramount in this situation. In the weeks since my discharge, my opinion of "Nurse" Barbara is that she is out of touch with good patient education. I also believe she is lazy and did not want to take the time to help set up out of state discharge care. The name of my primary care physician in Indiana was well documented on my chart. One phone call to Indiana would have alerted my doctor that I needed additional care. Shame on this nurse for being so negligent.

I just recently visited here after a long shift at work. I hadn't been feeling well for the past…read moreweek and decided to come here since it was not far from my workplace (and open past 8pm). This building has an ambulance only entrance and another entrance in the back. They do have metal detectors and do bag searches if you bring bag/purse in. My keys were held because I had pepper spray attached to it. Going to the front desk it moved quickly beings I have a mybaptist chart. I was taken to a room and triaged quickly. It did take some time to be seen by a provider. I was seen by RN for vitals and to be swabbed for Covid/Flu and strep. After that seen by registration. It did take some time to be seen by a provider. Once seen an initial exam was done and my swab results all came back negative. I was prescribed some strong cough medicine and went to nearest 24 hour pharmacy. When checking out, that's when I had to pay my co-pay vs paying up front. I did get my keys back and checking the time. I was there for only over an hour. I read other reviews where people waited longer. I guess it depends on how many people are there and if you're there for urgent care/ER visit. ER is 24/7 Urgent care 7a-9p. I had an excellent experience and couldn't ask for better quality of care. I'd definitely come back here.

Worst emergency department I've ever been to. nurse Tate was the rudest "medical professional" I've…read moreever encountered. I would literally go to any other hospital or just suffer at home than go here again. Unless you want a story of how badly you can be treated by people who your paying to help you, don't go there.

Went in at 2:30 and waited around for four hours and didn't get any help…read more Took blood, blood pressure, urine but they didn't give us any help. The place was packed and some had been there longer. They called out names for people that weren't there so it's obvious other people gave up. So don't go here unless you're dying or already dead.

They so fake nice until after the medical bill swipe then it's m ok ve get out ybr way smokes…read moreturn.srai4 evil ....then want you to beg for food a shower etc .they feel so entitled I say medical fraud & abuse..

They were great a took care of my puppy with kid gloves. They did what they needed to do and they…read morebandaged him up well and gave me recommendations and medication for him.

My regular vet was out of town so I took my cat to MedVet. I was charged $2,900.00 for an IV for…read moremy cat that included potassium supplement. Calls to the vet for an update were ignored. No work up to identify and redress the underlying cause of of the low potassium was ever performed. The next day I brought my cat to his regular vet and our vet immediately diagnosed the issue, provided a potassium supplement and IV, and trained me how to administer the IV. My vet charged $45.00 for the IV and potassium supplement. MedVet is worthless. It's only skill is charging for services not provided under the guise of "urgent care" with no work up and no communication.

I wouldn't even give this hospital a 1 but there isn't an option for a lower score. I was scheduled…read morefor an 11:30 appointment. When I checked why there was a delay, kelly let me know she had to out me back on the schedule and rescheduled me for 1. Totally unacceptable, avoid this location!

The care was terrible beyond terrible. Actually they left part of the equipment attached to me and…read moresent me home like that. They were extremely rude the entire time and the quality of care was laughable. They would not let me see a doctor. And the nurse practitioners were a joke. I've always used them for any emergency me or my daughter has had and never will again. I took an ambulance to get there and was told I would get a voucher for a taxi only to be denied one because I receptionist lady had an attitude with me.

Today, 7/23/2025 I had a very pleasant interaction at CVS…read moreHarrodsburg rd. Andy G was professional, knowledgeable, respectful and kind! I have hope that others at this CVS will follow suit.

This is for the pharmacy and for the pharmacy only…read more I will no longer be a customer at another CVS in my life. I am an extra care member and will be switching over to Walgreens. No joke today I got B*TCHED out by the main pharmacist. Guy was completely unprofessional and was yelling at me even through the store while I left. Story below: I have Covid and pink eye in 2 eyes. I don't live here I'm out of town for a trip. All I wanted was my prescription for eye drops so I could drive my three hours and go home to bed. It was 1:24. He said I can't help you we are closed at 1:30. I said no it's 1:24. MAN STARTS YELLING AT ME. I tried to explain how terrible my day had been and he proceeds to say all these insulting and unprofessional things in the store. While I was leaving he CONTINUED to shout out me through the store. Went over to Walgreens and the pharmacist there saw I was upset, even offered to open their pharmacy up 5 minutes early to help me and offered to help me find anything I might need in the store. Complete different customer service model. I am never considering another CVS again in my life. I am in awe by the things a PHARMACIST was saying to me over a basic conversation. He could have been polite and explained that he was busy or whatever but instead was cursing and yelling throughout the entire store.

Switched from the other Walgreens on Nicholasville Road for better service, but prescriptions that…read moreare urgently needed take forever and the text messaging system malfunctions frequently. Will be looking for another convenient pharmacy in the area...

Condoms were very out of the way had to make three or four laps to find them they were marked up…read morelike they got stock in baby formula do better. I should never be paying more than a dollar a condom ridiculous!

Update. They did eventually reach out to me and said they would help with the bill. I brought in…read moreall paperwork and thru approved it that day I'm in collections for the balance. All the group is is a bunch of doctors found a way to triple dip into your insurance and your pocket. This sort of practice should be illegal. A hospital that rents is operations room out and then rents it back. What a scam. The commonwealth should look into this. At the very least newspapers and tv stations should check it out. Seems illegal

My experience with Baptist health started in Richmond ky i went to the er with stroke symptom's .my…read moreright hand had went numb several times so i decided to go there where i had already had prior t i a and two stroke i set out in the lobby for thirty minute then they called in the pre op room on the side i expressed my concern to the nurse told them i only had a four hour window to receive then from there i set each hour passed by each time me telling them e proper medication treatment to alter the effects of a full blown stroke well i should have been talking to the wall at least they listen. finally got in a room they done a ct i set there as time kept going by and i was expressing to the nurse that my window was running out finally the d Dr comes in an tell me that it showed i had a t i a and told me he was letting me go and still me asking him if he would at least go ahead and give me the medication for the stroke so they wouldn't be any further prognoses instead it was ignored so i went home i was home and laid down whole hour and a half i woke up to use the bathroom and i was paralysis on my right side i feel foot off my bed onto the concrete floor call ambulance i told the tech that i didn't wont to Baptist health that i wouldn't be in this shape if they had listen in the first place . i wonted to go to Lexington an they took me to Baptist health over there after i already told them i didn't wont to go to Baptist health there i was treated bad they took me for m r i i had never had problem before having test done until they got threw with me they put me in the machine with the air mattress which it was so tight in there that i had a panic attach hyperventilating. crying trying to get them to let me out finally they brought me out . me telling them i could not go thru that again well again the wall was the only thing listen to me because the nurses wasn't listen to me i was begging to go out side just so i could get some fresh air the room felt like it was closing in on me so when i finally got out after 9 days i went to cardinal hill there i spent three weeks now after 7 month im not able to go back work as driving a bus or i am not able to being a lab tech so i lost that job well thank you baptist health for nothing !!!!!!