I had one of the worst days of my life in this place. Room 307 heart attack..I looked up and I had…read moreabout ten ppl trying to help me. The food. The nurses and the tech was nothing but great.and because of there care I'm able to leave this review..once again thank you!

The nursing care on fourth floor was very good. They were professional and kind. I am a retired…read morenurse so I recognize that they did not have enough nursing aides to do basic nursing care like changing the bed, help with bathing, etc. If requested, they did not hesitate to help. The hospitalist and surgical staff were excellent. What I do not understand was why she had to stay in the ER for 18 hours before transferred to a floor bed. The reason given was that the hospital was full, but I found out shortly after she was transferred to the floor that there was a lot of empty beds. Availability of food and quality was very lacking. The food at the Starbucks on first floor was good but limited time hours of operation and the cafeteria being closed on weekends I guess was ok since people don't need to eat on weekends. In closing, the nursing and medical staff were excellent, professional and kind.

Customer service is terrible and staff are exceptionally rude and unfriendly. I'm sure some of them…read moreare professional but the ones I had to deal with were not and made everything difficult. Just trying to ask questions made me feel like I was bothersome and they didn't answer without giving me attitude to go with my questions. Very awkward and horrible experience altogether.

ER visit. Exceptional care! The ER was packed! Every seat was full and there were even people…read morestanding everywhere. I waited about an hour and a half, which was pretty good all things considered. EVERYONE from security, to the intake staff, to the maintenance people to the nurses and doctors were great, and gave me EXCELLENT care! When they did get a bed for me, it was a bed sitting out in the hallway , and there were a bunch of other people on beds in the hallway too. The hallways were lined. Even though they' were very busy, everyone waiting in the hallway was being taken care . Everyone was so professional and such a delight! I'm bad with names but I want to send a special "Thank You" to Nurse Abby, Nurse Maddie, Nurse Quinn and Dr. Anthony! I was helped by everyone it seems, but those are the people I worked most closely with and whose names I can remember. I live about an hour and fifteen minutes away from this hospital, and anytime any one in my family needs medical care, we go to UK Chandler ER. I've been having this pain in my stomach for a really long time and no one else took the time to look into. BUT the medical professionals at UK ER wouldn't stop until they'd found the cause. They kept looking until they found my diagnosis and how to fight it THANK YOU UK Chandler family!!!

Worse care center ever Notice I did not call it a hospital?…read moreMy wife was in ICU for 29 days. If I had notbee there every day, I have no doubt what so ever, she would not have made it out alive. Every day I had to tell them what to do and what not to do. She suffered an internal decapitation. The neurosurgeon was the only competent person I saw. There has only been 7 cases of her injury ever survive. That is EVER in the history of the record keeping. pe do have to learn somewhere but all the did was play games with there iPhones Her bill was $386,000 dollars. I told them to stick it. I paid the neurosurgeon for his services. He was a professional . thank GOD

On September 7, 2024, I was a victim of an active shooter on interstate 75 near London, Kentucky…read more I was taken by helicopter to the UK heath care Albert B. Chandler hospital. My care there with only one exception was fantastic. The trauma team, emergency department, nurses, technicians therapists, dietary and housekeeping personnel were all friendly, conscientious and great at their jobs. One nurse named Barbara who worked on discharge planning, was the only exception to my excellent care. Barbara works a nursing job that does not provide bedside care. She was going over her discharge plans for me. I have a bullet hole in my left upper thigh. I cannot see this wound directly. While in the hospital, one physician and several nurses packed this wound with saline soaked gauze. These people are trained to pack the wound. They were standing behind me and using TWO HANDS to pack this wound. "Nurse" Barbara's solution for acceptable home wound care was to have me hold a mirror in one hand and use the other hand to pack the wound. As stated earlier, trained doctors and nurses require TWO hands to safely accomplish this task to maintain sterility. Preventing infection is paramount in this situation. In the weeks since my discharge, my opinion of "Nurse" Barbara is that she is out of touch with good patient education. I also believe she is lazy and did not want to take the time to help set up out of state discharge care. The name of my primary care physician in Indiana was well documented on my chart. One phone call to Indiana would have alerted my doctor that I needed additional care. Shame on this nurse for being so negligent.

I just recently visited here after a long shift at work. I hadn't been feeling well for the past…read moreweek and decided to come here since it was not far from my workplace (and open past 8pm). This building has an ambulance only entrance and another entrance in the back. They do have metal detectors and do bag searches if you bring bag/purse in. My keys were held because I had pepper spray attached to it. Going to the front desk it moved quickly beings I have a mybaptist chart. I was taken to a room and triaged quickly. It did take some time to be seen by a provider. I was seen by RN for vitals and to be swabbed for Covid/Flu and strep. After that seen by registration. It did take some time to be seen by a provider. Once seen an initial exam was done and my swab results all came back negative. I was prescribed some strong cough medicine and went to nearest 24 hour pharmacy. When checking out, that's when I had to pay my co-pay vs paying up front. I did get my keys back and checking the time. I was there for only over an hour. I read other reviews where people waited longer. I guess it depends on how many people are there and if you're there for urgent care/ER visit. ER is 24/7 Urgent care 7a-9p. I had an excellent experience and couldn't ask for better quality of care. I'd definitely come back here.

Urgent care 7a-9p. ER 24 hrs, 7 days wk. Excellent quality…read moreof care. They determine what you need. X-rays, CT scans, IVs, etc!!! So many helpful staff. Everyone that comes and goes wants to know if we need anything or help with anything. All labs results, X-rays, etc.... right there!! We are so fortunate to have this type facility near our home. Appreciate all the outstanding staff and the professional care given. The minute you step into the waiting room/reception, you feel comfort and assurance that you selected the best facility to handle your issues. Thank you!!

Went in at 2:30 and waited around for four hours and didn't get any help…read more Took blood, blood pressure, urine but they didn't give us any help. The place was packed and some had been there longer. They called out names for people that weren't there so it's obvious other people gave up. So don't go here unless you're dying or already dead.

They so fake nice until after the medical bill swipe then it's m ok ve get out ybr way smokes…read moreturn.srai4 evil ....then want you to beg for food a shower etc .they feel so entitled I say medical fraud & abuse..

They were great a took care of my puppy with kid gloves. They did what they needed to do and they…read morebandaged him up well and gave me recommendations and medication for him.

I've read some of the disgruntled reviews posted here and cannot at all agree. A few months ago my…read more9 yr old GSD was transferred here from Tates Creek Animal hospital following an emergency bloat surgery with complications resulting in a punctured diaphragm. He spent 4 days with them in the ICU. Yes it was expensive, and yes the mark up really sucks... but the care and concern I received from the staff was 15/10. Not once did they "encourage me to put him down". I would've sold a kidney to save him and they knew to do whatever it took. I was updated around the clock. Day and night. My dog has separation anxiety and they set up a pen for him so he could hang out with them and played him bird noises. They made us comfortable when I came to visit multiple times a day. One of the staff members let me borrow a pen for him for months because he had to be kept quiet and still at home. She didn't know me, and didn't have to do that. They went the distance and they helped save him and get him home to me. The team texted me CONSTANTLY cheering for him. I am forever grateful to their doctors and staff that did everything they could for us.

I wouldn't even give this hospital a 1 but there isn't an option for a lower score. I was scheduled…read morefor an 11:30 appointment. When I checked why there was a delay, kelly let me know she had to out me back on the schedule and rescheduled me for 1. Totally unacceptable, avoid this location!

My wife goes here to get a CT Scan several times during the year. The staff here are very friendly…read moreand most helpful during the whole procedure.

This CVS is not the best one I've ever been to, but is always consistent when it comes to customer…read moreservice. Sometimes getting a consult with the Pharmacists can take a while since they are always busy, but overall they are very helpful. It's a pharmacy. It's CVS. You get what you expect.

What the hell is the point of checking in on the kiosk to wait for a prescription only for them to…read moretell you to check in again and then the kiosks don't work? Might as well deal with the long drive through times. Then they say they dont have any prescriptions ready? The system is lacking. I hate this place. The people are friendly but the system puts them at a disadvantage

Switched from the other Walgreens on Nicholasville Road for better service, but prescriptions that…read moreare urgently needed take forever and the text messaging system malfunctions frequently. Will be looking for another convenient pharmacy in the area...

Condoms were very out of the way had to make three or four laps to find them they were marked up…read morelike they got stock in baby formula do better. I should never be paying more than a dollar a condom ridiculous!

Would put zero stars if I could! I went to the ER for metal object in my eye. Jesse Dean was the…read moredoctor assigned to me, very dismissive and disrespectful. Told me I was wrong and did not have metal in my eye, I left and went to the ophthalmologist and in fact did have a large rusted piece lodged deep that was less than 1/8th inch from the center of my pupil. Worst experience at an ER I've ever had. Will not return. If you get this doctor please request to change or leave!

Update. They did eventually reach out to me and said they would help with the bill. I brought in…read moreall paperwork and thru approved it that day I'm in collections for the balance. All the group is is a bunch of doctors found a way to triple dip into your insurance and your pocket. This sort of practice should be illegal. A hospital that rents is operations room out and then rents it back. What a scam. The commonwealth should look into this. At the very least newspapers and tv stations should check it out. Seems illegal