Loved all the staff! They're all kind and respectful. Probably one of the best experiences that…read moreI've had with this organization. Also the building is updated and clean. Local artwork in the waiting rooms is a nice touch.

Dr. Wells is amazing! The staff is always friendly and the wait time isnt that bad. I love the new…read morelocation. The new parking garage makes for easy access to the 7th floor.

They advertise open MRI. but they don't have it. They say that broke down sever years ago and it…read morewas too expensive to repair. Doctors are recommending patients for an open MRI, patients go there or an MRI, and don't find out until they get there and given a gown that they don't have it. They ask the patient if they are claustrophobic and then tell them they don't have an open MRI. They have two machines - on that is smaller than a coffin, and a larger so they ask if you want to be put in feet first. I had a MRI and my doctor wanted one with contrast. He ordered it immediately and they kept making excuses about how it would take 28 days to get another one. My doctor faxed them, and finally called them; my insurance company contacted them and I called them. They said doctors depended too much on faxes and I know my doctor called because I kept tell them they wouldn't do it. I discovered that when 28 days had passed they could charge you again and they wouldn't do just the MRI with contrast but they did the other one first. They were able to charge $200 even thought I had paid $170 just 27 days earlier. They were waiting until they could charge for another MRI without out contrast (which I didn't need) and add the with contrast to it. I was very upset and would have walked out but I needed to get the one with contrast and my doctor had been waiting a month. I came away with the feeling of false advertising and feeling cheated because of the scheme to get paid twice.

I was very happy with my care. Everyone from front desk to techs were professional and caring.read more

Great staff friendly and professional...very skilled phlebotomist so happy with my experience...read more

I've been here multiple times now unfortunately for various types of scans from X-ray to CT scans…read moreand the staff is kind, helpful and professional. My last scan literally took like 90 seconds. I was in and out in under 5 minutes but I believe this to be the exception and not the norm based on my previous experience. I highly recommend them and Central Baptist for your medical needs outside of your primary care.

TL;DR they only care about money and only want to operate they do not care about their patients…read more I saw them early 2023 for a mass in-between my knuckles on my right hand. Dr. Napolitano looked me dead in my face and told me nothing was wrong with my hand when you can physically see and feel a mass in-between my knuckles. Then told me I could seek a second opinion when I asked them to explain what we could see and feel on my hand. She just left the room without answering my questions. This place does not care about their patients. It's only about the money they can make off you. I got that second opinion and turns out I have rheumatoid arthritis and it was inflammation in my hand. I have had 3 steroid injections in it and just recently got the RA diagnosis. Go to UK hand clinic at Turfland instead of here you'll actually get taken care of.

I love the layout of this office, easily found and you can choose from the elevator or stairs to…read moreyour destination. I chose the stairs for this office walk up three flights to Suite 375. Everyone here is always friendly and helpful when needed. My appointment was for 2:30 I arrived ten minutes early but had to wait until 3:00 pm. The room was full hand injuries must be a big business. I am a returning patient so that made things a little faster, no paperwork to fill out. The usual strength tests to check the severity of my occupational disability which seemed a little worse than the last time. Very good service, super nice atmosphere and people to deal with. A little disappointed that neither person who seen me introduced themselves nor had a ID badge that was visible to me.

I had an ultrasound guided biopsy of my breast at the Breast Center at Baptist Health on October…read more17, 2016. The result was not concordant and a stereotactic core biopsy was recommended. I had questions, but the radiologist Dr. Shuffett would not call me. I gave up and decided to get a second opinion at St. Joseph East. I had another ultrasound guided biopsy at that facility on 11-2916. Before I left that day I had the report that the cyst in my breast was benign. By the way Baptist Health charged me over 11,000.00 for the biopsy performed in October ($8788.20 of that was for operating room services). I was in an exam room - no operating room involved. I am waiting for a detailed itemized bill to see exactly what I am being charged for. By the way, same services at St. Joseph East was less than $1500.00. If I could rate this facility lower than one star I certainly would. Not a place I will ever go again!

I came here for my EGD scope but they perform other tests and procedures here too. Colonoscopies…read moreare one of the most popular or common procedures that they do. There are several doctors. The one that performed my procedure was less than pleasant, but many other doctors have terrible communication skills too. My mother and I have the same abnormality and the other doctor who performed her second scope here was phenomenal. He explained that there is no cure except surgery. I'm not sure why the doctor who saw me didn't offer me surgery too, I guess I'll get it when I grow up. Before my procedure, they required that I pay $500 up front. I later learned that my insurance company paid everything except $50... that was a $1,750 surprise. I'm supposed to be getting $450 mailed back to me, but I had to call in order to request that. Hopefully, that $500 upfront requirement doesn't deter people away from getting the procedure that they too may need.

Unfortunately, this group may hold a few good doctors, but I would never recommend or ever return…read moreto this group. Not only were most of them quick to jump to surgery, the front office and staff are the most non empathetic unethical people I've ever dealt with. Just know going in, they are perfect and you're not.

I see Dr. Beiting as my primary care physician and I've always been treated with respect and felt…read morelistened to thoroughly at every visit. The scheduling and check in process is seamless.

The Billing department is the worst medical facility I have ever seen. They just keep billing you…read moretry to ask questions and they say it is the insurance billing you. What! No you bill the insurance company.