They fixed a complicated chassis problem on my 10 year old BMW. Cleaned clogged drains that would otherwise have become a problem, Replaced an expensive part. I thought the cost estimate took too long to get to me. When it came, it lacked sufficient detail. Labor costs were lumped together with no explanation of what they covered. I complained several times. They went above and beyond in making sure I was a satisfied customer. read more

BMW is an absolute disaster. Of note: - Poor communication - interminable delays - Inability to fix the issue with my car. it was diagnosis by replacement, I. e. keep changing out parts until you are lucky enough to find the issue. - Problem, clutch , ultimately not repaired/resolved. read more

I am new to Charlottesville and was given several recommendations to use Blueridge Motor Works for my German vehicles. I was very pleased with what was done so far, an oil change and two State inspections. It's a nice shop with friendly people who know what they are doing. I'll definitely be back to use them for future service. read more

Blueridge Motor Works was a blessing for us because we truly needed to find trustworthy, dependable care for our BMW's. Dylan, service manager, is very knowledgeable -a great communicator. We strongly recommend Blueridge Motor Works-a great team of technicians! read more

I brought my Audi TT in for a timing chain replacement. The car was at the shop for 2 weeks and only one call to keep me updated. Every time I called I was told the parts would be in the next day. I understand the difficulty of getting the parts but keeping the customer informed would be nice. Once the work was finally completed I picked up my car only to find that the idle was very rough. There was also a clamp that was not put back in place and bungee cord left inside my engine compartment. It drove nice and smooth when it arrived and this was only brought in for maintenance. Being a German repair shop I assumed all German cars could be brought here but the excuse was that these cars need everything to be very precise. Back and forth three times, taking off time from work, and it's still has a rough idle. I am taking it to another shop to see what they can find. Also, I had to bring it back a fourth time because a cover was not put back in place! Seriously? read more

Had an appointment,. Had to get a rental car for the day...I though. 5 days later 650.00 in rental fees. They gave me an estimate that was 7 times that of my other two estimates Had I not continued calling to check on it they would have kept it even longer. Unorganized, think they are better than they are,. Rude when I called and after pricing the parts they said I needed, even the most expensive one I found was 4 times less than what they had priced. read more

Had some engine work done on my 2014 535 and very satisfied! They did a great job and MUCH LESS than the shop who originally quoted the work. This was my first experience at this shop and they are now my go-to shop for my BMW. read more

I'll boil my story down to this: - Nearly a month in the shop - Nearly $7k in repairs - Still not working properly. Avoid. We're now going to Airport Auto. They seem honest, found mistakes (Blue Ridge had put in a check value backwards) and are reasonable. 2003 Audi Avant A4. read more

Friendly, efficient, professional yet very neighborly...willingly help me (having a Kia Rio), to get much needed state inspection...when other shops in area said no, not doing them. I felt welcomed and was treated to excellent customer service. Much thanks! read more

I have a Mercedes-Benz and was somewhat reluctant to take it here. However, I heard great things about the shop. Have been having my car serviced there for two years now and very happy with the response and people. It is far more personal than the dealership, and equally qualified with far less turnover than a dealership would have. read more

Stop reading the reviews and take your car here already. They did great and in a timely manner. Honest and hard working technicians too. You won't have to worry about them up selling you! read more

Very happy with the service! Way better than going to the local VW dealer! I noticed they also sell German cars. I will look back here next time I need a car! read more

I'm new in town from FL. I spent $84 on diagnostics and $1610 on repairs/maintenance and my Mini's engine light was on again within a day. They estimated another $1134 repair to replace a camshaft magnet. They indicated that would be a seven hour job?! Feeling discouraged and cannot recommend for repairs. On the bright side, the tech was very nice and personable. read more

Very good experience. I recently had my Mercedes at the local dealer for three items to repair. Their estimate was off the charts. I ending up taking my car to Blue Ridge Motors and the repairs were less than half of the Mercedes dealer. The staff was very friendly and knowledgeable of my vehicle. I would highly recommend them. I'll be back. Thanks read more

We brought our Mini Cooper in for regular service. They found several expensive issues, but as we were under new car warrantee, were able to get repairs done at dealer for nada. Had the car detailed while it was there, and the detailing was EXCELLENT! We will bring our car back for regular service. read more

After taking my car to this company I was highly disappointed. I paid 300 dollars for a oil change and diagnostics for them to decline on performing the work! I went to 3 other dealers and they told me exactly what was wrong and did not even charge me. I did not receive a call back after they told me they would I had to call them back a week later for them to say " oh yea we found out today" do not go here I repeat do not do business with them you will be highly disappointed. I recommend going to NTB or Total auto service. They both are kind they do great work and cost effective. You know a company is way to high when you're waiting in the waiting room and you over hear a customer on the phone asking a breakdown of why the price is so high. I should of ran when I heard that. I wish I could give them a -5 . They don't know how to run a business. Also they charge you you for labor to do a oil change read more

Was on the schedule to have my car worked on October 28. I called to see if work had been started, was told the guy was out, would be back the next day. Called the next day. Was told he was out due to COVID exposure would be another 2 weeks. Two weeks later, I call, guy still not back but was told he'd be back the next day. This went on for 3 more days. Finally got my car back on November 27. Driving home check engine light came on. Put oil in it myself because it was the weekend, light went out. Had someone look at it who said there was no oil in it. Monday took it back because light had come back on. Blue Ridge said there was oil in it so they looked at it again, did something, light went out. Maybe put oil in it? Then the heat stopped working. Wanted to charge me $300 for the part. Went to another shop who charged me less than $300 for the part and labor. Was given the run around for a month, very frustrating, do not recommend. read more

These folks will fix your German car for about the same price as the dealer. No problem. But they are very big on upselling you products and services that you do not need and use fear as their selling technique. read more

(Owner of 2x 5-series) Pleasantly surprised!! I asked about Blue Ridge from a few friends of mine locally and they had nothing but good things to report, so I gave them a shot. 20 years in business, specializing in BMW, Audi, etc, had to be a reason for it. I requested they do a brake fluid flush, and they did the job wonderfully, had all the required certifications you want to see t a specialty shop, and the folks were GREAT at customer service. That all mentioned, I should also say they saved me 50 dollars versus the dealership, and saved me a load of time. Additionally they took the time to quote me on some parts I wanted to replace, and I assumed that is where "they are getting me", BUT NOPE! I did my own research online, and their quote on parts was only a few (literally 2-3 dollars) more than the cost online, and that could easily been reduced with shipping considered. One thing you can count on is I take my property and my reviews VERY seriously, and I am proud to say This place has my business! Please keep it up!! read more

They were recommended by my friend who owns an auto repair shop in town. My friends shop wasn't set up to work on European automobiles. I have a 2008 Mini Cooper. With a TBI problem. I asked them to fix that and a few other minor repairs (back hatch won't stay locked, rotted roof antenna, side windows that would not close all the way when you close the door). They did an excellent job at a reasonable price. The second time a year and half later, the check engine light came on. They diagnosed DMTL, minor leak in gas filler cap. Also asked them to check out the whole car again. Valve cover gasket was leaking oil, TPMS front passenger was not working, replaced the serpentine belt, oil change. I knew these problems existed before I took the car in. They did an great job and again price was very fair. Other reviewers complain about the price, they are wrong German automobiles are expensive to maintain and the part prices are outrageous. These guys charge half of what the dealers would charge and they did a great job and they are professional. You buy an expensive car that depreciated to almost nothing, you are going to pay for it through up keep. read more

I dropped my BMW off for some parts to be fitted and found BMWI to be helpful and friendly. When I picked the car up, I was able to take a look at the work and ask questions before payment. Judging by my experience today, I would certainly recommend Blueridge Motor Works Inc. to friends and family. read more

After too long getting my BMW worked on at other places, I decided to give Blue Ridge a try. Have to say I could not be more satisfied. Fixed the problem and came in on budget and hundreds less than competition. Nice folks. read more