Been a patron for nearly forty years at the Forestville branch. Very kind & helpful staff. There's…read morebeen several times over the years that we have had one or another financial glitch that needed attention. We are always treated with professionalism and assisted to get to the heart of whatever problem we are encountering. I hope I can be a customer for the next 40.

I am a small business owner and have my share of financial problems. The folks down at Bank of the…read moreWest have always gone out of there way to help us. They always ask how we are doing and are very helpful and fun. I highly recommend using them for your financial needs. Sincerely, Tony Goodwin Goodwin Millworks

Their community service outreach is the best! I try to support them in their dining out fundraiser…read moreand always share their stories. We are privileged to have such a community resource.

I am so thankful for "Food for Thought" they have been helping me with much needed Health Food. I…read morewant to Thank everyone!

Like all chase banks. ATM works 10 % of the time. Ridiculously long holds on checks. No wonder…read moreeveryone hates Chase

My worst experience I had at this bank for the first time. Few years back I came into this bank to…read moreopen a account and they ended up asking me if I'm a US citizen? Like I never had this at my other bank(RCU). So I canceled everything and I would never recommend this place to anyone. Thank you but no thanks.

Severely too small for their high volume, fairly understaffed and in a crazy parking lot... all…read morewith a huge vacant bank space down the street with oceans of empty parking. ‍ Folks are super nice tho

Demi the manager at the Sebastopol location was incredibly nice and understanding, and Stephanie in…read morecustomer service was very helpful over the phone! Thank you for helping me fix everything and being so helpful, I am very thankful for you guys. The team was able to fix the issues with my loan paperwork and get me all set within the hour! Thank you Redwood Bank!

If I could give 0 stars, I damn well would. This location and its managers are a JOKE. Went in to…read moredeposit a larger scale check and they accused us of fraud and forging the check. We provided the necessary documents for the check approval and they still profiled us and accused. Made comments about our age, appearance, and threatened to rip up the check and call the cops. I am appalled at how we were treated, and the way these 2 managers spoke. Male and female Hispanics. We decided to leave and go to the Santa Rosa location. They processed our check no problem and we shared our terrible experience in Windsor. They couldn't believe what they were hearing. They advised us to never go back to your location and that we weren't the first to have terrible experiences. I hope your managers learn a thing or two about managing and customer service etiquette, or better yet, fire them! Your establishment is DISGUSTING.

While Redwood Credit Union is a great wonderful local credit union, each location has its pros and…read morecons. This particular location seems to have a middle of the road pro vs con scenario. While the staff is wonderful, the lines are usually atrocious and take awhile as every time I am there, there is only one teller or two at most. Another con is the slow technology integration, in terms of the outside ATM. Every other location seems to have the new ATM systems that are much more secure, but not a huge loss or annoyance. So while I continue to bank here as the CU is wonderful, this location just needs a few things to spruce it up.

I have asked several times to not have my name and address sold to insurance companies by Community…read moreFirst Credit Union and, despite calls and letters, they are still selling my information. I don't want life insurance. I simply want banking that is not part of a large corporate banking system. It doesn't work to advertise community and then spam your customers. I will be taking my business elsewhere.

Community First is pretty awesome, as far as financial institutions - I mean, let's face it, banks,…read morecredit unions etc, they are all in the business of making money so of course we are second to that, but I would much rather be second that last like most customers are at other banks like Wells Fargo etc. I have a very unique Real Estate circumstance and Nick Garcia was able to help me through the process, managed my melt downs like a pro, was kind to me even when I was a tad (ok a lot) bitchy at times and is still nice to me after the process. Who can ask for better than that?!

I kept my account open even though I moved most everything to another bank because they had…read moreabsolutely the worst service. They only offered me services once I was taking my money away and they realized how much money I was taking... I opened this account when I first started banking as a teen, so silly me, I was sentimental. SO I left a bit of money in the account and continued to get monthly statements after moving the bulk of my savings. Last month, I got a notification that they had sent my money to the state as an abandoned account. None of the statements I received mentioned this so I went into the local branch. The woman who helped me was very confused since she said they never sent me a notification that they were going to do this. She looked for it but said, no, no notification was sent which is by law something that they are required to do. I told her some of the things they did or didn't do over the years to me and to my husband (who left them years ago), She was not surprised but saddened. The only good thing I have seen in that place in the last 20 years was the lady that helped me that day. I suggested she apply at a local bank because it is clearly getting worse at Bank of America. I then had to request my money back from the state because B of A was not going to help.

Carlos Castaneda:…read more Two things: When a customer walks into your bank (your place of employment), proper etiquette would be to a) immediately acknowledge & welcome the customer and b) stop texting and put down your mobile telephone. It's rude and frustrating to the customer. AND Dude - you need a mint. Your breath is R O T T E N .

I am so upset with Exchange bank. Deposited my Pay check online on Thursday morning and was told I…read morewill not have access to my money until the end of today. A glitch in the system? Too bad they seem to have many glitches. so inconsistant. Not to take away anything from the great staff in Windsor. This is all back office stuff.

Just a quick note of positive recognition towards the Windsor Branch of Exchange Bank. ALWAYS…read morefriendly and responsive - entire staff! A special note of recognition to Jorden and Nick. Always call me by me by the 1st name, pleasant, engaging. How I feel customer relations should be (and part of the reason I am not interested in getting direct deposit). Anyway, it seems so often the only time most contact an entity is to complain; I feel it just as important to recognize a good product - ergo this submission and review.

I visit this branch every Monday to cash checks for work, and I can honestly say that Sajal and…read moreAubrey are two of the best people I have ever encountered in customer service. Over time, what started as a routine weekly errand has turned into something I actually look forward to, largely because of how consistently kind, professional, and welcoming they both are. Sajal and Aubrey set the standard for what great service should look like. They are always friendly, attentive, and incredibly efficient. Even when the bank is busy, they stay calm, organized, and focused while still making every person feel acknowledged and taken care of. My transactions are always handled quickly and accurately, and they never make you feel rushed or like just another number in line. What really stands out is the genuine warmth they bring to their work. After seeing them week after week, I've come to know them a bit, and it's clear they care about the people they help. They remember regular customers, greet you with a smile, and create an environment that feels welcoming and positive. That kind of consistency is rare and it makes a big difference. Banks can sometimes feel transactional and impersonal, but Sajal and Aubrey completely change that experience. Their professionalism, attention to detail, and great attitudes reflect incredibly well on this branch. If every team had people like them, customer service everywhere would be better. I truly appreciate the work they do and the energy they bring every week. They are a huge asset to this branch and absolutely deserve recognition for the outstanding job they do.

As a banking professional, I notice when a branch is doing things right. The staff here are…read moreorganized, helpful, and knowledgeable. Great customer service and a team that clearly takes pride in helping their clients.