Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

agreed to combine 2 annuities and change interest rate. This was in January. It's been 4 months…read more Nothing.

OMG. I just found out today that this new building on the same property as the old bank - will…read morehave NO drive thru??????? Seriously? The "old" bank is closed. The new one will not be completed for at least 6 mos according to one of the tellers. Parking lot is a disaster - good luck maneuvering in there!!! I suspect these people are going to lose a few customers over this total loss of convenience. Ugh. PS The closest one with a drive thru?? Army Trail and Bloomingdale Rd. Not the direction I usually go and just so angry at this miserable development!!! Time for a new bank.. loyalty means zero to them.

A few months ago I opened a new account via a promotional option with a generous cash reward…read more Several months passed and I had not seen the cash deposit from the bank.. I went into the branch and met Yunus, an extremely helpful and qualified representative. He told me everything looked OK as far as how the account was opened and all the requirements were met. He was puzzled why the bonus wasn't paid out. He asked me to be patient and give him a few days and he will advance the issue to a review team to resolve the issue. Two days later, he followed up with a call saying that the issue is under review. The next day, the $400 promotional bonus was put in my new checking account. I was so impressed with how helpful and knowledgeable Yunus is! I'm now looking at HELOC options as well as if possible personal loan as I'm so happy to do business at this branch and highly recommend you get your banking needs from Yunus in Carol Stream!

I recently visited the PNC Bank branch in Carol Stream and had a very smooth experience. The staff…read morewas polite, patient, and helped me sort out a couple of account questions without any rush. The lobby felt clean and organized, and I appreciated how clearly everything was explained. Reliable branch with good customer service.

Very professional, returns calls, and does a through job on complicated financial matters such as…read moretrusts.

This bank sucks!!!! Avoid this bank at all costs. They "closed my bank account" for no reason! They…read morecan't even tell me why they did. I deposited a large check and they closed my account. I WORST BANK EVER!!!!!

07/06/26 update We finally did get it in a trust here 3…read moremonths ago. I have POA to renew it without my mother being there. These people are incompetent and don't understand what financial power of attorney means. I am also a trustee on the trust. They will not allow me to renew the cd unless my mother signs. Other banks understand power of attorney. I can just stop i. to renew it without my mothers signature Dragged my crippled 98 year old mom out to close the CD. Son helped her down the stairs.

Customer service is HORRIBLE. Super slow. There's only 1 or 2 decent tellers here. Used to be…read moregood, but the staff now is just terrible. Everyday is super slow, understaffed or you're going to deal with incompetent tellers. Drive to a different branch.

I've been a loyal customer for Bank of America for over 20 plus years and this specific location is…read moreone of the worse. Way to slow in there and employees aren't very friendly. There is one guy in particular that appears to have a pretty bad attitude. I was unable to get his name. Black guy (there's only one who works at this location) he has a major balled spot in his hair. Just rude and very unprofessional. I'm gonna go in there again and see if he was just having a bad day but if he's rude to me again I will be contacting his district manager and corporate! Totally unacceptable.

Walked in on a Saturday at about 12:30, so a half hour before closing. For some reason, there were…read moreso many customers waiting to be helped. I needed to open a checking account so I sat down on the sofa. I waited there for 20 minutes until someone was able to help me. I explained my banking needs to the man that was helping me and I was out within half an hour. I probably will come early if I need to speak with someone though, I wasted 20 minutes and no one came to say, "Some will be with you in a moment."

I was in from out of town helping to get my mom's house ready to sell and came across a piggy bank…read morewith lots of coins. I took this up to the counter inside Chase Bank and Nicole was so kind and explained that they no longer have a coin counting machine. They could accept rolled coins in the paper sleeves. She asked if I had some of those coin rollers and I did not. She so kindly gave me an assortment of all denominations of coin rollers. I got to work rolling coins that evening and went back the following morning and Melissa assisted me at the counter. I was able to make the deposit into mom's account because I am listed on it. I again thanked Nicole for her help the previous day. I just appreciated the excellent customer service and kindness that I received from Nicole and Melissa as well. They were both very friendly and professional explaining how I could accomplish my goal of getting those coins deposited. Thanks for a great banking experience!

I had a United Explorer credit card for many many years. Whenever we rented cars we used it and…read morethen declined the rental car insurance. We had one incident years ago in Europe and the Chase credit card took care of us and paid the damage in full. In June of 2024 we were in Sweden and our luggage was stolen out of the rental car. We had the car locked , but no damage to the car that we could see. We didn't discover that the bags were missing till we got to a hotel that night and opened up the hatch to get the bags. When we called and made the police report they said thieves can do this. Chase Personal Protection told me we had up to $10,000 coverage. When I put the claim in all I got was one excuse after another why they wouldn't pay on the claim. They were terrible about calling me back when they said they would. I have another credit card through Chase and I am going to call Southwest Airlines to try to get a new card through a different bank. I called and cancelled this United card because of this terrible service. Chase should be ashamed of their customer service and I will give bad reviews whenever I can.

Thank you for accepting our $$ today and allowing us to put the CD in a trust!…read moreIt took under an hour and I was able to bring a form home for my elderly, disabled mother to sign then return it. Service was very professional and they understood how trusts and power of attorney works.

Not sure where to begin, Awful customer service and really…read morebad technology. If ur a Zelle user this definitely isn't the spot for you ! Not sure how this place is still in business. Much better choices around now days. Save yourself the headache

Its impossible to call this branch and speak to someone. I tried a dozen times and the automated…read morevoice cuts you off and hangs up. They want you to use their website just to schedule an appointment and speak to someone. I walked in and requested an appointment with a banker to open a new CD and put it in a trust. Waited 2 days and had the appointment with their banker. He xeroxed the trust for corporate to review. Two weeks goes by and didn't hear anything. So I called the phone number on the banker's personal business card and left a message. I wanted to know the status. Did corporate review the trust? He never returned my call. Very unprofessional.

Customer service teller was not helpful and failed to action a request regarding how the…read moredistribution of withdrawn funds was preferred