Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

They are a mess! No one knows what's going on. I applied for Southwest Airlines card, but was…read moresent a Sapphire preferred card with 25% interest on purchases. I have communicated multiple times, even applied AGAIN as instructed, Credit score fell MORE THAN 40 points!!!! THEN STILL DID NOT GET THE CARD, but also ZERO COMMUNICATION. DISHONEST BAIT & switch. Issued a card I did NOT apply for and DONT WANT! Worst bank ever. There is no option for ZERO STARS.

Horrible bank. They bully you and totally cross the line as it relates to privacy. High fees…read more Terrible service! No accountability when they make an error - everyone just passes the buck. No ability to reach a senior manager for help. They outsource their phone customer service to People who can barely speak English and can't help you.

Came in due to suspicious activity on my card and it had to be canceled. So I had to get another…read morecard. I was helped by Caroline Blumberg who took many steps to helping me understand how this happened, And gave some tips on how to avoid it. Another fun fact she taught me about was how when you go on vacation to actually let the bank know, so they do not stop any payments. She went above and beyond and helping me. And even gave me a cute little piggy bank. I have been with old second since the 90s. Thank you Caroline.

Went to Q2's facility on Army Tr in Carol Stream. Caroline there helped me resolve what I thought…read morewas a fraud issue on my debit card. She was super knowledgeable about the bank's systems and was able to help me resolve the issue and protect my account in record time. Great banker!

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

From the owner: We are a customer-focused, premier boutique bank which specializes in personal and business…read morefinancial services. Our emphasis on personability and employee individuality drives us to deliver the ultimate experience for both customers and employees.

Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

We've had nothing but trouble trying to solve an issue with the Geneva Road location in Carol…read moreStream. They evidently do not receive US Mail at this location. Multiple checks were mailed to them, only to be "lost in the mail". Once the Post Master was alerted to the situation, he personally drove to the Geneva Road location to determine for himself what the issue was. After receiving nearly $100 in overdraft fees, West Suburban received the certified mail with a check which was deposited, but NO CREDIT for the OD fees was issued to the account. This is the worst customer service we've ever experienced. The account is now closed, and we will probably never recover the fees that should never have been charged.

Previous POST was applicable ONLY TO your Bloomingdale location. Carol Stream location did…read moreexcellent business but it is too far. Sorry if I inadvertently sent to the wrong location.

I have been using this bank, on Roosevelt since 2006, and have been satisfied with their routine…read moreservices (Checking, savings). The staff has been exceptionally helpful and courteous. However, at this time they are shutting down services at the Roosevelt location and transferring to the Danada Square location. That is most inconvenient for me as it is out of the way of my routine travel routes. The personnel at the Danada Branch do not appear to be nearly as helpful, friendly or personable as those in the Roosevelt Branch. My 5-star rating is for the branch that will no longer be in service. My first impressions, after 3 interactions at Danada Square is 3-star ... average but nothing beyond that.

Refinanced my mortgage with Mark Kempe. It was a very positive experience. My scenario was not an…read moreeasy one and I knew it was going to be tough or maybe impossible, but he stuck with it, communicated very well and delivered me from a bad Adjustable rate loan I had. He is a knowledgeable and friendly guy who I recommend to anyone and everyone.

The service manager here is amazing (i.e. the person I talked to on the phone). My phone call was…read morearound noon on a Tuesday. She was very patient and thorough answering my different questions about notary services, even though I am not an accountholder. I didn't know it was free, but she told me it was free and didn't try to upsell me. I also wanted to schedule weirdly far ahead, and she had no issue with that. She was very proactive in reaching out to the notaries I needed, and making sure that they would be able to fulfill my specific request.

They are changing their safe deposit box policy. After over 25 years of having our safe deposit box…read moreat the same location and faithfully paying for it, Wells Fargo Bank is changing their lease agreement terms starting September 1 to require people with these rented boxes to also have an account with the bank. I will be closing my rented box next month and moving my belongings to another safe I have access to.

Within just two days staff at this location were able to help put a CD in a trust. Bankers…read moreavailable when you need them, no waiting for days for an appointment. And you get to speak to someone on the phone.

Great service, friendly staff, always involved in the community and giving back. Attentive and…read morecaring for all my banking needs. All around a great local bank