I have to update this review after they finally honored the offer. Lots of effort but needed to report this.

Very poor customer service. The tellers are in a discussion with themselves and you have to wait until they're through with their gossip or talking about their families to get your banking help and then you're told to start using online instead of coming into the building by one of the tellers, I go to the Salem bank instead of twin Lakes. They're horrible small town mentality. read more

I have been banking here since 1998- if you ever have an issue with your accounts stop in and see the staff here, over 60 years combined banking experience, they are solutions based banking with a personal touch! read more

Ever since BMO Harris took over M+I this institution has gone down the crapper. Lousy customer service, can't even access larger amounts of MY CASH without a weeks' notice. Twin Lakes and Paddock Lack are both the same.....poor. Every time I walk in the place I feel like my BP rises and I am about to do battle just to get what I need that day. I usually end up walking out without what I came for. They changed (eliminated) my executive level account which gave me free ATM transactions without even telling me. I keep a lot of money in my account and don't make jack for interest which I understand is not unique to BMO. I AM DESPERATELY TRYING TO FIND A MORE ACCOMMODATING BANK WITH WHICH TO DO BUSINESS. Unfortunately, I am finding that they all suck. read more