I've been doing business with State Bank of the Lakes in Grayslake for 15 years. It's a wonderful…read morefeeling when you walk into a community bank. So much different than the big corporate banks. You feel like you belong there, everyone knows your name and everyone helps out! I'm delighted to have the opportunity to bank with these folks!

The atm is broken once a week and they take days to fix it. Worse bank in the state!! I hate this…read morebank

This is a review of the partner/loan representative at the Grayslake. I am in the process for…read moreclosing on my home, which is through PNC mortgage, In order to close i need a series of items fro the lawyers. Instead of helping me with the paperwork, the rep wanted to sell me on their loans and investing my money. After saying I just needed the information, he said "I can get this to you tomorrow, I have a meeting in 5 minutes." I still have yet to receive the paper work from this contact at the branch. I went through the Toll free number for ALL the paper work within 10 minutes.

Cannot even get these people on the phone after calling for over an hour. I have never had such a…read morehard time getting a hold of a business.

Fifth third is a horrible bank. They used to be good now they're horrible. They're making a…read morepeople's life a Fifth third nightmare don't ever go to Fifth third bank. They're holding my money against me. They won't give me a release my money so now my bank is nonstop overdrafting because they refused to give me my moneyForget Fifth third it's making people's life of Fifth third nightmare that's their Logan not a Fifth third better. And the CEO and the president of this bank don't even care. You can't even contact them. Don't go to Fifth third.

Everyone that works here so friendly. I love walking in the door at a bank and everyone greets you…read morewith a smile. Also the bankers always alert me to get the best deals that I qualify for on mortage and checking accounts. There is no extra fees like bank of America.

Nicest people at this location.. been coming over here for years. Very helpful and always ready to…read moreassist with answering account questions and such. Much better than heading over to the gurnee location. Will surely come back for all my banking needs.

Great customer service. Very friendly bank tellers. Few times that I had identity theft issues with…read moremy account, the bank straightened problems out right away. I have been banking here for many years.

I tried to get a loan on my rental property . I was told that First Merit would finance me. We…read moredid credit check, I filled out many loan forms, and even did the appraisal. Then a few days before closing , First Merit said they couldn't finance me. A waste of three months for them to "process" this application just to decline it. I sincerely regret ever trying to do business with them.

Its Nov 12,2025 at 10:50 am CT Just called this location to…read morefind out what I needed to open a POA account. This young man with what sounded like an extremely caffeine overload who stuttered profusely hadnto look up answers to my questions o. His computer. I didnt feel comfortable with what he told me cause he started saying My Lawyer in Info in my POA was wrong and Misinformed. Then I asked to speak to some one in accounts And he said No "I already told you, I have nothing else to tell you" I asked "sir, but I have some questions, if we open an account ...... He refused to talk further. I asked to speak to someone in accounts as I had more question He said "No, I already to you" Not sure what he told me but thats not a good look. The giy who answers the phone is FIRST TOUCH CUSTOMER SERVICE - AND BOFA HAS NONe!! BYE - maybe a D rug test is warranted

Lack of service is the moto here. So lack personal help. No tellers no reception. Or anywherread more

This branch literally has THE best service out of all the places we've been! And we've lived in…read moreOhio, Massachusetts, and California, and have banked with Chase for over 15 years. We just moved to this area and needed to update our address and some other account information. The Banker and the Teller both helped us efficiently; and were very kind and personable. We got done with our business with time to spare and a big smile on our faces. I don't normally leave reviews but really just want to thank the team for their efforts to deliver the best customer service I've seen in the U.S. for YEARS. Can't ask for nothing more out of a bank, we're really glad we moved here!

I absolutely love banking with Chase! They are usually pretty friendly, upbeat, and quick with all…read moreyour banking needs. They started this new policy (needing an ID for deposits) which I am not a fan of cause I usually leave my ID in the Chase bag after the transaction. I do appreciate the business lane as it allows me to get change and complete my transactions in a timely manner. Time is money and Chase understands that!

Great Lakes is very friendly and helpful when opening an account but apparently that is just to…read moresnare you in their web. If you ever try to call the bank it is impossible. I have the number to the woman in charge and she never answers or returns calls. Same happens with the main phone by the lobby. Workers say that they are busy helping customers but i have gone in when it is vacant and used my phone right there and it dose not ring. Apparently there is a computer by their work area and it alerts them to calls but they don't see them or check messages. There are like 3 phone numbers online to call but they are useless. I called one of them and it told me i had one a life alert button and went into a promotion. Then i called another and it was some guy about stocks. Then there is one with a virtual assistant that is worthless. All in all if you want to try and conduct business over the phone with them you are out of luck.....

Horrible Customer Service. I had a client that tried cashing their check through GLCU but it was…read morereturned, Unable to Locate Account. When I spoke to Marlene at GLCU she did not understand that when Great Lakes ran the deposit the MICR line was read incorrectly and they would need to fix it. Nope they just wanted to blame me or the other bank where the routing number was completely wrong location. I also tried calling customer service, she was very nice but then I must have gotten the wrong email, because it was returned undeliverable. Lastly I verified with my bank and she agreed the MICR was encoded incorrectly, but she said sometimes you can't reason with people. I tried to go to bat for this customer, but unfortunately there wasn't anything I could do to help other than write another check and hope it doesn't get returned. Very Disappointed.

Great local bank. When I was closing on a house, the manager helped me when I was out of town…read more Great personal attention and service.

I don't really get the negative reviews. I've had a safe deposit box here for over 10 years. They…read morehave always been perfectly friendly and I've never had to wait for a personal banker for notary or other services. As for their "no concealed carry" policy, I support it. If some gun nut doesn't want to bank here because of it, that's just fine with me. In my view, part of a bank's job is trying to keep armed wackos out.