Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

From start to finish, we had a great experience with Empire. The company communicated with us…read morethroughout the process. Ben, our salesman did not pressure us during the in-home presentation and even suggested that we might require tempered glass in many of our windows due to their height off the floor. We were replacing casement windows with a slider, and when Frank came by to measure, he made some suggestions to help maintain the design aesthetics required by our HOA . Ryan B. and his installer team was great, making sure that everything was covered and that there would be no damage to our property while they were working. Once finished, Ryan demonstrated operation and access for cleaning of the double hung windows (fairly obvious) as well as the slider which is removed for cleaning in a unique fashion. It's much quieter in the house now and we're confident that these windows will help reduce our future energy costs.

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

Shine Rite Thru Windows company has changed out all our windows and we could not be happier! They…read moreare very professional and take great pride in their work and the final results are great. I did alot of research on window quality and they handle Polaris brand windows which are rated as one of the best. They clean up after themselves and back their work. This company is WAY CHEAPER than the ones that advertise on TV and have been in business since 1976. I so glad I bought locally!

Duane and Jason were here today to install a new sliding door. They did a great job. Quick, which…read morewas appreciated, as it was cold. They were very thorough, answered all my questions and very polite. Cleaned up and everything. Great experience.

Great company,,, They did gutters and fascia awesome job Until you have a problem and they never…read moreget back to you. Danette B. Galion ohio

We had Caleb and his team totally rewire an older home due to faulty wiring. They arrived when…read morescheduled and ended up having to stay longer than they had planned due to some unforseen issues. They did a nice job and found a way to fish the wires up from the basement without cutting into the ceiling of a recently finished basement bedroom. There was a slight issue with the dishwasher and garbage disposal but once Caleb was informed that these needed to be working ASAP he agreed to come the next day and get them up and running. We have had Richland Window and Doors do several projects for us and have alwats been happy with the finished product!

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I scheduled an in-home appointment with their door-to-door rep and the sales person never showed up…read morefor the scheduled appointment. Update: The owner of the company called me within minutes of emailing them and offered to come out himself to make things right and apologized for the sales rep not showing up.

Home & Kitchen Supply recently replaced four doors in our home and completed some detailed and…read morecomplicated trim work. They were great to work with and didn't balk when we threw a few wrenches into the plan at the last minute. Plus, we've been getting a lot of compliments on the doors!

From the owner: Family owned business specializing in kitchen, bath, window and door sales and instillation…read more Through the years, there have been many changes in the industry and Home & Kitchen Supply has adapted to these changes. We currently have two full time salesmen calling on builder accounts as well as selling kitchen & bath remodeling and window & door replacement. We have 2 talented craftsmen that are kept busy completing our quality projects. With over 45 years of operation behind us, we enjoy a loyal customer base that have returned to us many times throughout the years and have also referred friends and family as well. The reputation we enjoy for quality products, service, design and craftsmanship is the key to our success.

We worked with McCloud windows to replace 16 windows and our back door (changed from French doors…read moreto a sliding glass door). We had a great experience start to finish. We had original windows from the 90s in our house and we were having a hard time keeping the house insulated, our heating and cooling bills were insane and we basically had heaters or fans running 24/7. Since getting the windows and door replaced, our house has been much easier to heat and we haven't had to keep the heater running. We also didn't realize how much outside noise was getting into the house- but our house is way more quiet now, and multiple people have commented on it. They're really easy to open and close, they have locks we can use to keep the windows open partially and not have to worry about people getting in or our toddler getting out. They also have drainage set up where there isn't a bunch of gunk in the windows all the time. Scheduling was really easy. I'm a nurse so I work untraditional hours sometimes and the whole team worked really well to fit us in. Aidan, our sales associate, helped by fitting in appointments on weekends and texting back and forth to help answer questions as we debated quotes. He was really helpful in figuring out which options we really needed, versus things we could skip, and helped us find some nice discount options. Al, who came to measure the windows, was efficient and even brought treats for our dogs when he came by. He gave us clear instruction for how to clear everything out around the outside of the house for easy installation. We had Brad Sr. and Brad Jr. for our installation team and they were wonderful. They were careful about keeping our gate and doors closed as they worked, because we have animals who would take off otherwise. They were super sweet to our dogs, and talked to our toddler every time she went to see them. They communicated clearly around weather and rescheduling (it was way too cold one day so we had to reschedule, but barely). They were flexible and answered all our questions. One of the dogs messed up some of the caulk, and they fixed it before they left for us. For all the windows and the door, it took maybe a day and a half for installation, and they worked bit by bit to make sure the house didn't get too cold as they worked. They also worked with us to decide where they worked, since we had to work around our toddler's nap. We got quotes from two nationwide companies, as well as from McCloud and chose to go wit McCloud both because they were cheaper for the same product and because they were local and more personable. Would definitely recommend them!

My Journey with McCloud Windows has been amazing, way above my expectations. It started in March…read morewith a phone conversation with Joe. I had sent an online message through their website outlining what I was looking for. I had been through several visits from other companies. I had gotten a whole lot of gimmicks, smoke and mirror special offers, and high pressure 'sign today' sales. I was over it. I asked McCloud if they could give me an honest quote on just the four windows that needed replaced the most. Joe responded and asked a few questions. I sent him pictures and dimensions of what I needed. There were no issues providing a quote and committing to only four windows, when everyone else had 6-7 window minimum. In addition to the minimums, the prices were more with less windows at the other places (discounts for doing all 17). McCloud had the same price for me, no matter how many I ordered. There were also no confusing buy 2 get 2 hard to understand offers. Just upfront competitive pricing. Joe was fantastic on the phone and provided great information and was able to help answer questions based on his past experience. I agreed to have Joe come out and take a look at the windows. We talked through all our options, discussed various ways we could order/replace (Four windows, just the front windows, just the second floor, etc.). All my questions and scenarios were talked through, with zero pressure. He was there discussing and putting up with my questions so long his wife called to check on him! After talking with Joe, researching the company, and understanding the quality and price, we actually decided to move forward with replacing almost all of our windows. The only one we did not replace was a half round. I decided to pass on this one for now because Joe took the time to explain to me that because of its shape it is a bit more expensive. Based on the price, and other factors, I was able to put that one off and will have McCloud replace that in a few years. This was possible because they are willing to do just one window. No one else that I had in for an estimate would have done that. This week our windows were installed. We had the best installation crew in Brad and Brad. My wife said, of all of the contractors/workers that have been in our house, none have been as respectful and courteous as these two. They were professional from the beginning. They explained everything and took great pride in what they were doing. The install looks fantastic. The caulking is nearly immaculate. There was no mess to clean, the drywall needed to be trimmed and there is not a spec of dust to be found. The guys were super efficient and we could not have asked for a better experience. Today Joe came by and completed a final walkthrough to make sure everything went as expected. In addition to making sure we were satisfied, he walked through the lifetime warranty and all other post install details. We could not be more pleased with this process from start to finish! I would recommend McCloud to anyone looking for quality windows at a great price. We did have one issue, the bathroom window was supposed to be opaque, but showed up clear. Things happen. We discussed it with Joe on our walkthrough today and I am sure we will see the correct window soon.

Over the years we have relied on Miller Custom Exteriors for projects and repairs at our home…read more They are friendly, reliable, and have met all our expectations. We greatly appreciate their attention to detail.

In 2009 we hired ABC Seamless (now Miller Custom Exteriors) for a new roof and gutters. We were…read morevery interested in a metal roof and Miller had a nice product that resembled dimensional asphalt tile. It has now been 9 years and it is still looks brand new...just as we expected! Initially, we had a minor leak but Miller responded with professional and courteous speed. The gutters were especially neat as they have a sleek and seamless linear appearance and includes a full 5-inch opening. They also installed a stainless steel perforated top to screen debris. I have not had to clean these gutters ever since!! Best wishes to Miller Custom Exteriors, Mike Prokop Cleveland Hts, OH

Purchased a new 3 panel sliding door from Apco. Greg provided excellent assistance in our decision…read moreof style of door that works best for our situation. The price was very reasonable and quality of the product was exceptional. Finally the installation team of Aaron & Jason were meticulous & master craftsmanship. They were definitely the A-team and left the workspace spotless. We felt they went above & beyond for their customers. Thank you!

Apco used to (may still) partner with a company I used to work for. I also know a couple ofo people…read morewho worked there so they were a natural first call when I needed new siding. My sales person came out quickly and provided a quote. He even quoted for windows as well. They were within my budget and I gratefully added those as well. The team was fantastic along the way. Each crew I worked with was a pleasure. Windows went in first, then siding, and then a gutter crew to finish up. I love my new exterior to my house. It is so beautiful and a huge change from the old dingy siding.

I went to them wanting a rubber roof for my low pitched roof. Michael Hunt talked me out of that,…read moresaying it wouldn't be guaranteed for as long as an asphalt roof. At the same time, I contracted for them to put on new siding. Sadly, the guarantee for the shingles required that they install them correctly. They spaced them too far apart and so before they got done putting on the siding, my new asphalt roof was already leaking. This was in the late fall. Michael Hunt told me it was MY fault that the roof leaked because I should have gone up on the roof and shoveled off all the snow (was just 2-3 inches of snow). When they put on the siding, the blocked my crank out windows from ever being able to open again. They left their business sign, all the debris from the work, nails, metal, wood, all over our yard. Use this company at your own risk, but buyer beware.

Over promise and under deliver. The worst customer service ever. Stay away from this outfit at all…read morecost. They have poor workmanship and don't hold to their word.