Assisted Living facility Huntington Terrace is a reasonable pleasant place for the elderly. Could…read moreit be run better? Sure, but also this is a tough business to be in. All depends on the staff - as any hospitality establishment HT is also "suffering" from the permanent turnover and this is hard on the residents. Nevertheless, I would like to mention several team members who go well beyond their assigned duties: Rosa&Nat in the dining room; Emily&Elsa caretakers and Stephanie&Wendy med-techs. When I run the place, it will be about 25% better

Moved my parents here 3 years ago and so glad it's worked out. Gave them the choice of 3 local…read moreplaces and terrace was the winner. Most places are very quiet and not many people. My parents are very social and terrace by far had the most active people on our visits. My dad's mom was here 40ish years ago and we were happy back then as well. So many activities each day to keep them busy. I always tell people it's like a cruise ship life at the terrace. My mom has gotten very close to a lot of the staff there as well and has so many new friends

On my very first day of crazy and frustrating searching online and calling assisted living…read morefacilities for my dad, Bob answered my call. I just wish newbies on this process, like me, would find Bob right away. Bob is genuinely kind, caring, and was so helpful conveying all the pertinent information regarding the elderly care business including contacts for placement agents! He didn't have to answer my call especially while he was driving but he did. He didn't have to volunteer any extra and tremendously helpful information but he did. He didn't have to spend 26 minutes on the phone with me patiently explaining information but he did! After that call, I felt like I talked to an angel; I felt so blessed! I didn't meet Bob (yet) but I know in my heart, I could trust him with elderly care for my loved ones. A million thanks Bob!

I frequent a lot of board and care homes for patient visits but this is by far the nicest one I've…read morebeen to. The house is located in a quiet neighbor. The house and interior seems newly renovated and well maintained. It is aesthetically pleasing with modern colors and decor. The rooms are personalized with each residents personal photos and memorabilia to make it their "home." What makes this place so wonderful is the caring/loving owner, manager and staff. Ruth the owner is very down to earth and has a very hands on approach involving resident care and safety. Most owners of these board and cares don't visit the place and just have someone manage it. Ruth is not so, I see her frequently at the house bringing goodies in for residents, checking in to ensure her staff are ok and any concerns are addressed. I work mostly with Kim (manager), Theresa and Courtney (care staff). Kim is sweet, caring, involved with patient care and safety and always there to support her staff. Despite of crazy days and chaos she encounters, she never brings it to work and always has a smile on her face. She goes above and beyond to ensure her residents are not just clients but family. She truly cares for her residents and that is the heart of this field. Theresa is always so gentle and patient with my little lady there. Courtney is fairly new to the house but she is also very sweet and friendly with the residents. This place has a lot of different activities to keep their residents entertained, minds active and improve quality of life. If you are looking for a place for your loved one and budget allows, I would highly recommend this place.

This is a great place for your loved ones, they take care of them very well compared to the ones I…read morehave experienced they at least care for there patience it's not just there job the staff there is great!

Beware! The property located at 19041 Woodward Lane, Huntington Beach, has some SERIOUS health and…read moresafety problems. My husband suffered a heart attack with moderate brain injuries. We were looking for a place he could rehab with a home environment. A safe, supervised and secure location. After one week of being there, the sewers were backed up into the rooms for 3 days before the owner (Bahira) called the plumbers. After 6 days the main sewer line was jackhammered all the way out to the street. Forcing patients to use a bedside commode with no way of cleaning up. I later learned my husband wondered off unsupervised into the neighborhood and got lost on 3 different occasions. After paying a huge non-refundable admittance fee and one month's rent I pulled him out after 13 days. Now the owner is trying to come after me for more money because I didn't give her 30 days notice. I will be reporting this to the State Board and pursuing legal action.

I have been a resident at Carmel Village for 10 months. The grounds are beautiful. There are a…read morelot of activities provided like exercise, crafts, concerts, bbq's, luau, meals, and movies. They also offer offsite trips to stores, movies, museums, doctor appointments, etc. Their finest asset is their staff. Kudos to management on the calibre of their people. They make a house a home with their caring ways and personal attention. I am very fortunate to be in such a loving environment. I would highly recommend it for any loved one. Sheila Ward

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

I recently toured Mom & Dad's House and was very impressed. Matt and Ivonne are incredibly sweet,…read moreknowledgeable, and professional owners who clearly care deeply about the quality of care they provide. The facility itself is beautiful, clean, and truly top of the line. Amazing place for senior care, and the caregivers are amazing as well. You can tell a lot of thought and attention went into creating a safe, comfortable, and welcoming environment for residents. I would absolutely recommend Mom & Dad's House to anyone looking for a high-quality RCFE for their loved one.

I have worked with Mom & Dad's House in a placement capacity for many years. The owners are among…read morethe most knowledgeable operators of residential care homes I have had the pleasure to work with. They truly understand the needs of their residents and families, and have pioneered many of the practices that are the hallmarks of what I would consider the best of the best this care model has to offer. This new location was thoughtfully designed from the ground up to ensure the seniors who reside there get the best possible care and opportunities for enrichment and to be active.

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

The owner is caring and insightful. I appreciated his time…read moregiving us a tour and answering so many of our questions. The home is lovely and had a warm caring feel .

I have been living at Beach Home 3 for almost 9 months. The comfort of living here with such a…read morecompassionate, caring, and patient staff helps me to get through my personal health challenges and enjoy each day a little bit more. The meals the staff makes are delicious and quite varied, and of course the special holiday and birthday celebrations are a delightful treat as are the fun afternoon activities of music or games or crafts. The owner is always coming in to say hello and chat with the residents as well as with the staff and is always looking for ways to make your experience even better. I feel safe and comfortable here and especially knowing that someone is working at night in case you need anything. I can't say enough great things about the experience here, but to summarize, being here allows you to continue a good quality of life and feels like home.

This center allows their mentally and physically unwell patients to loiter all along the street…read moreoutside the facility. They play loud music from their phones, smoke weed, cigarettes, and yell inside my apartment to me and my TODDLER. I've complained and it's done nothing. Maybe this review will get someone's attention

This facility is a living nightmare--an absolutely disgraceful, inhumane place where vulnerable…read moreelders are left to suffer in neglect and filth. It should be shut down immediately. The conditions are nothing short of appalling: trash strewn across the room, including used nursing gloves carelessly discarded next to my grandmother's bed. It looked more like a crime scene than a care facility. The neglect here is blatant and cruel. A family member arrived in the evening--after dinner had supposedly been served and the day staff had left--only to find my grandmother lying helplessly in bed with a fork and knife in her hands, completely untouched food beside her. She had been "tucked in" for the night without ever being fed. Why? Because she couldn't feed herself and no one bothered to help her. This wasn't a mistake--this was abuse. Clinical, institutionalized abuse. The way this facility treats the elderly is sickening. It is beyond neglect--it is a form of sanctioned torture. We witnessed it ourselves. There is no compassion, no dignity, no humanity. Just apathy and cruelty. No one--no one--should ever be subjected to what our grandmother experienced here. This place should be investigated for elder abuse immediately. What's happening behind these walls is unconscionable, and people need to know.