My Mother has been here since January 2025 & my sister & I have been pleased with her care. The…read morestaff, nurses, & doctors have been attentive to my Mom's needs & for that I'm grateful. The Social Services team has been excellent for without their hard work & dedication I don't know what other kind of facility my Mom would be. The place is always clean, although a bit dated, I've never seen anything out of place or unkept. Thanks, Mesa Verde!

I was so amazed at the care, attention and time the Nurses, the Administrator and the Social…read moreServices Team gave me during my stay at Mesa Verde Post Acute Care Center. These people went the extra mile to make sure all of my needs were met. I can't thank them enough and I highly recommend this care center to anyone who is seeking a permanent place for their loved ones or just a short stay for rehabilitation. This is the place!! Paula Hall

If ya can't be at home, This is like a home. A staff…read moreThat's a team truly caring ForYou. Some of the best most competent healthcare workers. Attention to detail and consistent. Hardly ever turn over. People love to commit their career here and to you

My dad went in for rehab after breaking his hip. The outside is a little outdated along with the…read moreinside too. Let's just say I gave them $100 worth of clothes. We had two signs up saying family will wash his laundry and a laundry basket in his closet. For his clothes to disappear and could never be found. Know the food smelled and looked disgusting. If I didn't bring him food he didn't eat. And they even lost a couple of his meals I bought him. The CNA's even felt comfortable enough to sneak into his snacks. And not to say the would only change his diaper 3 times a day. His clothes would be soaked with urine. Know the rehab part was good. They listen to concerns and tried to figure things out with us. And to say this is one of the top rated nursing centers.

Carmel Village is an acceptable place for seniors who are still fairly independent and only need…read moreminimal assistance, meals, and basic housekeeping. However, once a resident requires a higher level of care, our experience was extremely disappointing. My mom lived at Carmel Village for two years. During the last four months of her life, as her care needs increased, the quality of care declined significantly. While Carmel Village charged additional fees for every added service--which we understood and expected--the care that was promised was not the care that was provided. One of the biggest concerns was the call button service. We were told that staff strive to respond within 10 minutes, whether a resident needed help picking up a dropped remote or had fallen. During the first two weeks after my mom began using this service, she regularly waited 20, 30, and sometimes 45 minutes for someone to respond. We met with Ruby from the office, who apologized, said she would address the issue with staff, and even told us she would personally respond if it ever exceeded eight minutes. Unfortunately, we never saw that commitment reflected in what actually happened. 2 months later, after my mom returned from the hospital on hospice, the problems became even more serious. Carmel Village charged us a fee for coordinating with our outside hospice provider, but we repeatedly found ourselves reminding staff when medications or supplies were running low because many caregivers seemed unfamiliar with hospice procedures. My mom was bedridden and had physician's orders to be repositioned every two hours to prevent pressure sores, yet there were many times when my sister and I were there for hours without anyone coming in to turn her. We also found ourselves constantly correcting mistakes involving meals and medications. My mom remained mentally sharp until the very end of her life, and it was heartbreaking to watch her concerns be dismissed even though she was often correct. Instead of being able to spend our time simply being daughters, my sister and I had to be at Carmel Village every day for several hours just to make sure our mom received the care she needed. During the final three weeks of her life, we had already begun making plans to move her to elsewhere because the situation had become so concerning. We also involved the Long-Term Care Ombudsman and held weekly meetings with the Carmel Village director, Mandy, and her staff in hopes of improving communication and resolving ongoing issues. Unfortunately, many of the same concerns continued from week to week, and Mandy often responded as though she were hearing about them for the first time, It became she is very out of touch about what really goes on in the rooms of the residents compared to what she THINKS the Med Techs and Caregivers are actually doing. We observed it all first-hand by sitting in my mom's room for hours every day. Choosing an assisted living facility is one of the most important decisions a family can make. Based on our experience, Carmel Village may be suitable for someone who only needs minimal assistance, but I cannot recommend it for anyone who requires significant daily care or hospice support. The promises made did not match the care my mom actually received, and I would not trust Carmel Village with the care of a loved one whose needs extend beyond basic assisted living.

When I go to visit, I'm always greeted warmly by Sylvia! The grounds are always well kept, and the…read morestaff seem to genuinely be friendly and considerate of the residence. I call it "summer camp" because there's hot meals in a nice dining area, crafts every week, special events and exercise classes every day.

Very well maintained grounds. Tucked away on busy Dale Ave. Serene and nice to walk around. They…read moreused to have independent living but they are phasing that out. Assisted living and memory care. Staff members are friendly, helpful, even when It is very hard for them working with older, usually stubborn or cranky residents. They try their best to care for the elderly. They are usually good at letting you know when something happens to your family member. There's even a chapel on the grounds. Cost of living here increased a bit but it's still more affordable than some of the other comparable communities.

My 100 yo mom required rehabilitation services after a 2 week hospitalization for sepsis. We chose…read moreRowntree Gardens based on multiple recommendations from hospital staff and neighbors. My wife and I are physicians and set a high bar for my mom's care and were extremely pleased with the care at Rowntree Gardens! Every staff member we encountered provided flawless care. We were particularly appreciative of the communication with our family. The Occupational and Physical Therapy services were spectacular. If you need post hospital services for your family, you should feel confident in Rowntree Gardens.

This center allows their mentally and physically unwell patients to loiter all along the street…read moreoutside the facility. They play loud music from their phones, smoke weed, cigarettes, and yell inside my apartment to me and my TODDLER. I've complained and it's done nothing. Maybe this review will get someone's attention

This facility is a living nightmare--an absolutely disgraceful, inhumane place where vulnerable…read moreelders are left to suffer in neglect and filth. It should be shut down immediately. The conditions are nothing short of appalling: trash strewn across the room, including used nursing gloves carelessly discarded next to my grandmother's bed. It looked more like a crime scene than a care facility. The neglect here is blatant and cruel. A family member arrived in the evening--after dinner had supposedly been served and the day staff had left--only to find my grandmother lying helplessly in bed with a fork and knife in her hands, completely untouched food beside her. She had been "tucked in" for the night without ever being fed. Why? Because she couldn't feed herself and no one bothered to help her. This wasn't a mistake--this was abuse. Clinical, institutionalized abuse. The way this facility treats the elderly is sickening. It is beyond neglect--it is a form of sanctioned torture. We witnessed it ourselves. There is no compassion, no dignity, no humanity. Just apathy and cruelty. No one--no one--should ever be subjected to what our grandmother experienced here. This place should be investigated for elder abuse immediately. What's happening behind these walls is unconscionable, and people need to know.

Ashley in physical therapy is absolutely amazing here at Huntington valley. We appreciate her so…read moremuch and Joe is great too

I was transferred from St Joseph Hosp to have my pain mgt controlled and rehab my spinal surgery…read more I was delivered like an old package by the emts to my bed. I was put in the middle of two beds and left there. I could not move from my back surgery. I just laid there. It was very late. I hadn't eaten. They said I missed dinner. Finally a nurse said do I want a pbj? I said yes. But, no water no nothing. Again, I can't move. No evening meds. I said I was way past due for my pain meds and evening meds they said they were waiting on st Joseph records. I said its been 15 hrs! They showed me the reports, they had double pages. I showed them how simple it was to tell them what to send. Or just REESEND,the ENTIRE report. Im the PATIENT, why am I problem solving? In the meantime only one or two of meds all wrong time of day. The never answer call button. I was by this time off serious meds, no pain meds and no dr came in. Two PT techs came in got me up and they were saying how good I was! And surprised I was there. No meds, mentally exhausted, physically strained in pain and just laid in bed. They Again showed me a report. I Again said u can see the errors of the pages not sent! Then, one morning a dr was in room talking to nurses, I yelled hey, who is this? I haven't been examined! Dr Victoria is tried to ask why he removed my regular m eds? I was there for back rehab! He said he wouldn't give me the doses. I hadn't had my meds in days, no decent meal, no juice, no crackers no nothing. He finally said he'd only do one. Left. Where was I? Im really scared at this point. Oh, then a worker came in and said my mom and family was asking questions and if they could release info. I said absolutely not! Come to find out info was released. I was so weak. I called my insurance to report. Then a worker came in and said I was getting a med back. But it takes time. The next am at 8am I called an Uber. I walked myself found lobby . This place is nothing like the rooms pictured. It's very old. The very bad and portioned odd. I should have taken pics. Got names. I was just too exhausted. I'll be amend my original complaint with ins adding everything. At home, I had a caretaker and ate , got my meds and started to immediately get better.

My mother Verna Hargrove has been at this facility for about a week. I have seen no less thanna…read moredozen health care workers in her room asking about her care. Yesterday she had a care team of 4 people meet with me to discuss her care. Occupational therapy, nursing, nutrition, and social worker. She is getting the best care I can find other than myself. I am extremely happy with this health care.

The entire staff and front desk staff are very sweet and super helpful...its very clean…read moreinside...they do a great job of keeping it clean...if you have a relative that needs a little more care then you can give or a rehabilitation place....they are really good at this location...

I had a loved one here after a hip replacement. I could not be happier with the care here. They…read morewere recently remodeled and it was clean, bright, and smelled great (pleasantly surprised). They have an amazing team. Andy and Cheryl were amazing from start to finish, true patient advocates! Rehab team was so encouraging and friendly! Let's not forget the nurses and cnas, they are truly angels! So kind and helpful! If you have a loved one needing rehab and nursing care this is your spot! Now my loved one is at home thriving thanks to them!

I think they can approve everything. If you have a loved one go there make sure you get everything…read morein writing. Always believe in what your gut tells you. I don't have to give you all the facts but they took my brother to the doctors appointment left him on a gurney without a wristband of where his location is but yet two people from the state Stuff said he has a band on he didn't have it that day they took them off and so without my consent and I'll leave it at that. They said he denies it my brother says I think they think I can feed myself can't feed himself I've never seen them feed them so that's all I'm gonna say the rest will probably be in the Orange County register or the news. If they had a -4 stars there would be -10