Just when I was beginning to think customer service was dead in sales associates! I visited here…read moreafter the nightmare of online lingerie shopping during the pandemic. Pam patiently measured and presented item after item until I got the right fit!!! I am in love with everything I bought. Sorry, no pics.. This is private,

Shopping for bras is a necessary evil for me, made worse by the fact that my size (38 G for…read morereference) is rarely carried in stores. VS has always mis-sized me and shoved me into a sister-of-a-sister-of-a-sister size and Nordstrom's did a bit better but was still off. Finally, after sizing myself using the calculator over at the A Bra That Fits subreddit, I found my size. For months I've been swearing up and down I'd get new bras but the idea of ordering a bunch of bras in 3-4 different sizes to check fit was daunting and not how I wanted to spend my time. So I idley googled 'lingerie stores cleveland' one day and among the trove of cheap lingerie stores smattered throughout the city was this place - obviously a store of elegant lingerie. I decided to pop in, hopeful but steeled for disappointment. Luckily, my preparation to be let down was unnecessary! The associate who helped me, Celeste, as amazing! I went in knowing what I wanted (underwire with unmoulded cups and one padded strapless) and what my size was, which certainly made the process faster. They do offer sizings, but since I already figured mine out i decided not to get one. Shes quick to grab some items for me to try and get me set up with a dressing room. She checked on me often (her timing was impeccable. I swear as soon as I got a bra on and adjusted and needed input, she materialized outside my door) and grabbed one bra I liked in another color. I was what I call 'essential bra shopping' - just getting what I needed to replace my current uncomfortable ones - so I didn't take the time to peruse and try on everything that struck my fancy. I'll definitely be back in a few months to expand my new collection. That all being said I really appreciated the diversity of offerings. They go up to a G in store, but they emphasized they could absolutely get bigger sizing or different colors or online exclusives online and have it shipped to the store or to you. Unlike a lot of bra places that have bigger sizes they seem to understand some of the special considerations that extended sizings have (way to many places offer them as an afterthought, with no real training on fitting them and designs that are not supportive). Plus, I found a strapless bra that actually works - that's like finding a unicorn for me! Not to mention the pricing is super fair - the bras are all around the same price you'd pay at VS or Nordstoms but I think much better quality (or at least on par with some of the higher end brands at Nordstrom's). Highly recommend this place to people wanting attractive, well made, classy lingerie and people who wear extended sizes above what most stores typically have in stock.

The person that helped us was great. She was knowledgeable. The store had good prices and well…read morestocked.

I really love this store. I was in desperate need of spicing up my love life with my husband. We…read morejust have not been feeling sexual since our relationship has turned long distance. Thank goodness I found ambiance! They have amazing toys and goodies to be discovered here! I found a vibrator that was worth every penny! Now I do not feel lonely when I am away from my husband during the week! Hallelujah! Thank you Ambiance! I will be returning for more gems!

Cece and G were awesome! Went there with my friend today, and they were so friendly and helpful…read more They gave full explanations and little workshops on some of the toys and just made us feel welcome and open to discuss the products. Also, they are very good salespeople without being pushy. Would highly recommend to all.

Went with a friend and had a great time shopping. Sham was a great help and we ended up getting an…read moreawesome deal. We got to try on clothes and look at toy options. The store was very clean and had an excellent environment. We ended up staying a while and shopping and it was definitely worth the trip.

The best bridal shop in the Cleveland area! Julie is so personable, really makes picking out the…read moreperfect dress so simple and fun. Throughout the whole process she was easy to get ahold of and answered all my questions. The variety of dresses available are amazing! So many beautiful gowns. 100% recommend! Not to mention their in-house seamstress Mira is such a gem! So friendly and really professional and does a great job at alterarions

Went in there today with an appt. My daughters sitter bailed so we had to take my grandson. Woman…read morethere said I guess as long as he sits on your lap the whole time. Then she proceeded to explain to me how to keep my grandson in check. On top of that they were so rude to my daughter, I guess because she's not a size 6. Shame on you for making a new bride cry on a day she was going to go look for her wedding dress. Horrible customer service, rude and when I posted in X they somehow deleted it. I will do whatever it takes to stop some other new bride from having the same experience. So delete this also and I will put it in every social media I can!

I'd rather have VS than VD, but I do think these clothes promote the transfer of VD and such,…read morebecause they are so damn sexy. Love Pink by Victoria's Secret has some of the best clothes. They also have some nice body sprays and lotions. The employees are really nice and helpful. There's a famous VS store in this region (Mentor) where a friend of mine had a heinous experience. Luckily this one is a much better example of how awesome these stores are. Insanely overpriced though, hence the 4 star instead of 5. But so sexy! Personally I think these are some of the sexiest clothes you can wear. It's a shame about the pricing. And it makes me wonder. Are they sexy because they are sexy and that causes the sexy girls to wear them? Or are they sexy because all the sexy girls wear them? Sexy boys too. Want to see? We came here as part of our long walking tour of the Beachwood Mall. It was a fun day and I think we must have gone inside almost every store in the mall LOL. It wasn't my idea. It never was my idea. I just drove to the store for some Preparation H.

Great selection of clothes and the staff is nice and friendly. Like all Nordstrom stores though,…read morelines can get pretty long though is my only complaint.

This store felt like pure chaos to me the moment we walked through the door. While my local Rack…read morehas catch all racks with a plethora of items, this location was mostly that. I don't know if I'm alone on this, but it was overwhelming. I prefer to see racks of like items, maybe different colors, but there was very little of that here. The majority was racks and racks of clothes, different styles and sizes all together. While I know a lot of people like to find a deal at and enjoy the hunt, that's not me when it comes to digging and digging through racks of differing styles. I didn't really pay much attention to the prices, as I didn't see anything that interested me, but I imagine they're decent like their sister stores across the country.

For brides on a budget look elsewhere. If you don't have a budget of $2000 or more they have…read morenothing for you here. I initially called and said I was looking for a dress within the $1500 range or less and the man on the phone was very condescending and he actually laughed at me and said "we can potentially get that price for one of our floor models but it's not likely." Never have I felt so degraded when looking to make a dress appointment. when discussing availability for the appointment we both went went through our schedules he stated he had availability for Thursday but I specificity said that that would not work for me because I had work all day on Thursday. So he said he had availability Friday the 19th so I booked the appointment. So come time I arrive 15 minutes early for the appointment out of courtesy and no one was there. So I gave it a little more time until it was five minutes till my appointment and no one was here still so I decided to start calling the shop to see if my appointment was still happening. After calling 4 times and it being 20 minutes passed the time of my appointment I FINALLY get a call back. And it's the same guy from before and he asked me why I was there... and I was like "well we made an appointment on the phone the other day for Friday the 19th." to which he responds " no ma'am your appointment was booked for Thursday." to which I responded " that doesn't make any sense because last time we called I stated that that didn't work for my work schedule and when discussing other days you said Friday was also an option." so then he says "well on my calendar it says the appointment is booked for Thursday." Usually I'm a bit of a pushover and I give up pretty easily but I've been looking for dresses for a long time and it's really been a struggle so I'll admit in that moment. I did get a little fed up with being talked to like trash and I stood up for myself and I said "no because on my calendar it says Friday the 19th." to which he Snickers at me again and just as well we can just reschedule the appointment for another time so I agreed to another date to go back and try dresses on. but you know what after getting that phone call an hour or two later and just analyzed how that whole conversation went down on the phone I realize that I'm not gonna find my dress here, especially with how I was treated over the phone. I can't imagine how he treats customers in person Especially if their customers on a budget. Trying on dresses for your wedding is supposed to be a very special and memorable moment for the bride and I have never felt so disrespected and unwanted. I think this gentleman needs to rethink his strategy and how he speaks to people, especially potential buyers. As someone who works in commission based sales for a living I don't judge anyone by how they dress or how they speak or what their budget is because a customer is still a customer. Do better.

Fyodor was a gem in allowing my whole family, including my elderly grandmother, to join the dress…read moreshopping. He also humored us all by putting me in my mother's wedding gown and showing us what it could look like with a little tailoring. It was a really sweet, memorable experience for all of us. I do wish the website were more updated with more photos and working links, and that he asked each bride what their clothing size is before allowing them to make an appointment as he only has one size in store.

What is Victoria's Secret anyway? What is she hiding?…read more I wonder if Beckham knows. Probably my favorite stop on the tour of the Beachwood Mall. All the pretty girls shop here, and I can see why. I don't care for fancy lingerie, but their clothes, especially the Love Pink, can be really sexy. The employees are usually friendly and willing to help you with anything. If the prices were slightly affordable they'd score 5.

I remember shopping here so long ago when it was strictly bras, panties, and potpourri. Boy, things…read morehave changed. It is s total lifestyle and I love every second of it. They have the best sales and I recently purchased 5 bras for under 70$. Also, the perfume was buy one get one at 50% off and then I also receive a pair of free panties for a promotion. Granted, the store is brimming with younger women and such, and you can feel the vibe of trendy. However, it is worth every penny for the great products. VS has some of the best foundations out there and they look and feel amazing when I wear them. While I am a fan of the body lotion, not so much with the perfume--too young for me. The people here at VS are always pleasant and so great to work with. Overall, great shopping experience.