Their rates are great but their customer service is beyond any expectation…read more We can't help but shop a little every other year so and even if there maybe a few dollars to save it has never been enough to move because their service level is amazing and normally their rate is still the best. Just recently even... After the tornado's came thru last year and Pat was double checking what the roofer's did and he saw something, made the call and got them back up there to secure the tarps better. We would have never known, and then during the pandemic, making it over to help with an insurance claim and being prepared to keep our family safe and we have been with them for over a decade now. They insure 5 homes and 3 vehicles. We are blessed to have found them.

I am giving 3 stars because the company did not do right by me as a long time customer of over 15…read moreyears. Their customer service used to be phenomenal, the past few years not so much. After my son got his license, They added him to our policy without my authorization and without discussing the option of another company, Erie now wants me to pay over $1200 for a couple month policy. (This is due to Renz adding without taking to me or my husband first). I was misinformed on what would have to be done when my son got his temporary and then Renz added him and is blaming Erie for telling them to do it. I've asked Renz to make this good by me since I have been a long time customer and it was ultimately their error for not contacting me. I would be willing to pay half but Renz says there is nothing they can do. I normally don't write reviews like this but other people need to know what they might be getting themselves into. The company used to be great and I've referred many people. This is truly sad and I cannot believe I am even writing this review.

Been a client here for years. First, with Rick Francesangelo, and now the current agent. The office…read morestaff (Bev and Dawn!!) are amazing ladies and will bend over backwards to help you. They've become like family over the years and I will never go anywhere else for my insurance needs!

i have been a State Farm insured for over 30 years. Bev has been outstanding. And now she has Dawn…read moreand Gina with her they are terrific. i do not know what I would do without them. Thank you

I've been with Allstate and the John Kipp Agency for many years. He has personally taken care of…read moreall my family's insurance needs. I have made a few claims over this time and he has always called to make sure all was well. Not every agent would do this. Thank you John Kipp!

Could not have been an easier or more pleasant experience. Low pressure, thorough, detailed,…read moreprofessional. I wish more sales people were like John!

I've had my personal lines insurance with McManus for 13 years. Ryan can sound abrupt if you don't…read moreknow him, but Amy at the agency is fabulous! She's kind, personable, and extremely responsive and professional.

I worked for an insurance company for years and know how insurance works. This knowledge helps me…read morerealize how well taken care of I am at the McManus Agency. Ryan always asks the right questions to determine what I need in the way of coverage for my home and car. I had an auto claim and it was handled quickly and efficiently with one phone call. My daughter has had an auto claim and was also very pleased with the way it was handled. While I feel it may be prudent to shop around for insurance coverage I'll be staying where I'm very comfortable. John F

I have been with this company for more than 20 years and can honestly say they treat me like…read morefamily.There are always sweet and professional on the phone with me. I've worked personally with Dakota, and now with Ms. Bree. And I couldn't ever ask for better help.Thank you staye farm for such wonderful employees

I recently had the pleasure of dealing with Jennifer at John McGee insurance and let me tell you…read more What a worker and pleasant lady. She went over and beyond to research my questions and concerns. When she promptly got back to me she had the information to reassure me of my newly purchasing of a condo. I can't write what a truly great experience I had working with Jennifer. Actually over the years I have been using this agent everyone has been very nice but this time was extremely important to my mental reassurance that I had to let people know. Thanks Jennifer. Sincerely. Larry

The customer service representative was very unhelpful when I had a problem with my policy and…read moretried to get help to resolve it. The person on the phone was very short with me, didn't want to listen to what I had to say. She would stop me in a very unfriendly tone of voice anytime I asked a question, or offered an idea, or an explanation of how the problem started. Pretty much she didn't really like me and I don't know why because I was very polite and calm. This is a terrible agency. I won't be returning to them. I would not recommend this business.