Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I think this is the 3rd time I have purchased carpet from Callahan's. Jerry brought samples to my…read morehouse after I emailed him a couple photos of my kitchen, and I found the perfect carpet from the samples. The man who installed it did a great job, and I'm totally thrilled with the results.

Great company, good workmanship and very responsive. The job looked perfect when complete and the…read moreprice was fair. I would recommend Mark to everyone for any carpet and flooring needs.

From the owner: Carpet, Tile, Hardwood, and Vinyl Floorsread more

By far the worst company ever. Installed floors in our house and had so many issues. Debbie and her…read morehusband did not take ownership of the issues. I would give this company negative stars if possible. Terrible craftsmanship and customer service.

Quick to do the install and take your money but don't expect any quick resolution to flooring…read moreissues or personal property damage!

I'm glad to have spotted Classic's newer location in what had been part of the old Bierce Hardware…read morestore on Southeast Avenue. Working with owner Ron Call was a real pleasure, and we felt no pressure at all to "buy today." It turned out that his prices were reasonable and it was clear that he cares about quality work. We chose to pay a bit extra to have them move all furniture... Well worth it! We found carpeting for the family room and upper hallway, as well as a bedroom. It all looks great, and the installation of a complex patterned carpet was done expertly. We ran into one snag that was NOT the fault of Classic, but the manner in which Ron and his installer, Sean, handled it showed real integrity. Here's what happened: When Sean began the installation of the LVT for the kitchen flooring, he saw some slight scuffs in the finish (I might not have noticed them for months or years). The other boxes had the same problem. Owner Ron immediately ordered new product, but there were similar flaws. Ron asked the manufacturer to find perfect examples of what we needed, but no luck- it turned out to be a manufacturing flaw. Fortunately, he helped us find something similar from another manufacturer. The flooring was finally installed, and it's really elegant. My point is this- installer Sean and owner Ron wanted nothing less than perfection in the product we were buying. Trust me, they could easily have let it slide, and a lesser business might have done so. However, Classic really had our back and did everything possible to help us get the quality look we wanted. The flooring in the kitchen and all the new carpeting look spectacular. It's easy to leave a great review when everything falls into place perfectly. Sometimes, though, the true hallmark of a good business is how they handle things when something goes awry. Despite an issue that wasn't their fault, Classic Carpet took great care of us, and I highly recommend them.

We used classic carpet because we needed carpeting throughout our whole new condo they came out on…read moretime there people were very efficient they did a really nice job and we would recommend them to anyone

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

I worked with Pro Source in Kent Ohio Amanda helped me with…read moreall choices to remodel my kitchen. She was great I would recommend her to other customers. EZ Construction did my remodel and my new kitchen is beautiful

Great flooring selections with an excellent, professional staff. Everything we needed to complete…read morerenovation of a condo. Don't be deterred by the front door notice that says "Members Only"--they're happy to have walk-ins. Jerry (Account Manager) and Dave (overall manager, I think) were particularly helpful, as well as having a great sense of humor. You can take sample boards of tiles, for example, back to your work site to see how they match up with other décor. If you're tired of big box DIY stores where you can't find anybody that actually knows anything about the products being sold this is the place to go.

Roman and a worker came to my home to repair a ceiling from water damage. They worked very hard and…read moreefficiently to fix the problem. It took hours due to products that had to dry. When done, they cleaned up and even put up a light fixture to replace the one that was there. Friendly, personable and fast service.

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

It's a Monday morning 8 o'clock. And I was running to home depot to pick up a couple supplies for a…read moreproject today. Entering the plaza from route 18 there's a 2 lane road. There was a floorz truck next to me on the left side. As we get close to the stop sign he speeds up and pulls in front of me so that he could be in the Straight lane instead of the left turn lane. Absolutely no reason to cut me off. Turns out where both pulling into home depot. And on the corner of the plaza there is the floor material company with the same name as what's on this truck. I will never shop there. There was no one around, no 1 else on the road, absolutely no reason to speed up and cut me off. Other than hes a jerk. Don't buy from this company. People show their true colours when they think no one is watching.

This is an update post. I would like to thank Empire today…read moreCleveland for fixing my floors. Due to scheduling issues ( mostly mine) as I was out of the country) it took around a month to get accomplished. However the floors look great and I am well pleased. Thanks again for the repairs.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .