I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

Great service and communication, cost was better than anyone in town and the work was amazingread more

I'm new to the area and I have been asking around about where I should go to take my car for an oil…read morechange and alignment. Without hesitation, everyone suggested to go to Jay as he is quick, honest, and reliable. My car was done in what felt like 20 minutes and is running great now! Thank you Jay Z Auto!

The owner is a nut and wants to fight people all the time- even paying customers. He's a child that…read morerefuses to help with a tow if it's inconvenient for him (he has nothing else going on- he just doesn't like working on the weekends or after 5pm). Overall the owner is extremely hostile, strange, miserable, and genuinely provides a terrible experience for paying customers who simply need help. Never in my life have I ever met such a negative and difficult person. If you need help on the weekend or after hours good luck. It's just not worth working with this person.

I got stuck in the area and was only 10 mins away they told me to call 911 because unable to help…read moreand they was not in my area code for towing and still then referred me to four other towing locations that were closed until Monday and it is a Saturday

Both Kevin and Justin were very helpful and honest about the service I needed (or didn't need) for…read moremy car. They were polite, focused, and clearly had my best interests as their top priority. They both represented themselves and Goodyear very, very well.

I would not trust Goodyear for anything. Not this specific location but, if they allow it at one…read morethey allow it at others. So much for Goodyear's good reputation. Our local service center screwed up. They failed to diagnose a basic problem. Damaged the car and commit fraud when they did not tell me and tried to cover up their screw up. Now they will not refund my money and pay for new parts. So, what Goodyear committed fraud and now they want me to accept discount repair. Even after they acknowledge the fraud (failure to notify the damage they tried covering up).

Thorough and friendly mechanics had a look at my older dodge caravan and were honest about safety…read moreissues and repairs needed to pass NYS inspection. Elena was excellent with her customer service and made me feel welcome as a new customer. You're in good hands with the folks at Shade Tree Auto, they came highly recommended locally and my experience did not disappoint! Especially having an older vehicle that I want to keep safe and on the road, highly recommend John to check out your vehicle!

Well, a happy ending to my 2007 volvo S80 saga , i ended up taking it to Hunts Auto in ithaca, they…read morewere up to the task, and got it running good and they didnt even mind the oil leak ,after all they are a real garage ,they were also courteous and professional

They were able to get me in and out quickly. Came in cheaper than other brake estimates.read more

The service took a while and the waiting area wasn't the best but the price made up for it.read more

Thank you so very much for sending Carl to rescue us on New Years Day!…read more He is a very personable, knowledgeable and professional young man. On top of all of that, Carl was truly compassionate towards us and our situation. Thank you thank you thank you!!! highest rating!

I was towed from a "Business Patrons, 1 hour" section on a Saturday night. Businesses were closed…read more(except for the pizza spot), very few cars in the lot. I went back out after 1.5 hours to get a bag and check on my car, it was gone. I told the dispatcher I had a sound check for a show, the parking garage nearby is closed, businesses were mostly closed and no one was in the lot, and had returned to check on it it -- he initially felt bad but then became rude, stating it was $425 and wouldn't budge on price. Keep in mind, city tows are $275. I got there after my show at 12:30am -- just a truck sitting at the gate, no light, no office. The kid there said he was just about to leave. I asked for a receipt by text and never received a response. I also asked for the contract between the property management co and Kosiken's, no response. They could have written a ticket or put a boot on. This is legal theft & coercion.

They are a monopoly and do not care about customer service...We took our Subaru Crosstrek there for…read morea recall and they had it for over a month while they were "waiting for the part." They did not have a loaner available and then they charged us over $300 for a new battery. Never going to do anything with them again - I'll go to Cortland!

Maguire isn't a dealership. It's a lead-farming operation disguised as a dealership…read more I called ahead to ask about a test drive and was told, "Just come in." No name, no appointment needed. When we arrived, there was no receptionist, no welcome, no engagement--just a showroom full of sales staff glued to screens. No one looked up. It felt like walking through the Borg Collective--if you're not pre-scanned or tagged by their system, you don't exist. Eventually, I politely asked a salesperson (who was texting at her desk) if anyone could help us. She scolded me for interrupting her texting. Not a joke. When someone finally did help us, she launched into a checklist-style interrogation--what trim? who did you speak to? how much can you afford?--before even offering a test drive. She actually said: "We just want to make sure that if you fall in love with the car, you can afford it." I half expected her to hand me a feather boa and call me Vivian from Pretty Woman. I told her we'd already done the research, knew what we wanted, and just needed to sit in the vehicle and drive it. She didn't like that. We didn't fit the script. She got visibly irritated, tried to talk us out of test driving more than one trim, then left the desk without a word. Just walked away. We left. Later, a "manager" called. She sounded young, inexperienced, and totally unaware of what went wrong. She defended everything, including the texting salesperson, saying I had interrupted her. Her version of an apology was an excuse. They don't see a problem because they don't care. Their whole model is built around trolling the internet for leads and jamming people into a rigid, impersonal sales system. If you don't cooperate with their funnel, you're not worth their time. Maguire isn't set up to sell cars to people--they're set up to mine online clicks and process you like data. They're not interested in relationships, needs, or experience. They're fishing for suckers, not building trust.