I have so much to say! Keep reading for the details, but basically they are greedy, dishonest, nasty and have the worst customer relations I have ever dealt with. I love supporting local business even if it's most expensive, but this makes me think twice about it. And to top off the bad relations they even sodded over my sprinkler.
I recently had my lawn sodded by Bob's and the sod itself was not bad, but the service was terrible. When I first called them, my main question was "When can it be done because I don't want to have to wait too long and have hot weather and all my new grass die." Donna assured me that it would be done it about 2 weeks. Well, they sent someone out to kill all the grass and weeds in maybe about 1 week and then nothing for over a month. New weeds were starting to grow before they proceeded to the next step. No one called me, but out of the blue a an showed up and started marking the ground for wires and then that night I got a call saying someone would be out the next day to mark the sprinklers which he did. That same man then told me that he would put in the order for the sod and we should be good by the end of the week. The sod showed up early the next morning without anyone to install it. I called to see if this was a mistake or what and Donna told me that the man was on his way out to start installing it...Fine. I was used to no communication with them by this point. He had to order an extra pallet of sod than what we had agreed on earlier and that would still not really cover the yard, but he could expand flower beds to make it do.
He laid the sod (with a Latino man who didn't speak a lick of English...wondering if he had papers) and it was done alright even though half the day was spent on their butts under the tree (nothing too bad, nothing special. A little uneven)...or so I thought. He checked the sprinklers and noticed one wasn't working so he replaced it. I thought great! That makes up for some of the other crap. The men took off the first day around 5:00 and said they would be back the next day to finish the job. I said that was fine, but I had to leave by 10:00am for an appointment. The man (who did speak English) said that was no problem.
They showed up the next day an hour later than they said they would and got to work. I tried to wait around for them to finish, but by 10:15 I was running late and had to go. They had finished the work and had just started cleaning up and when they saw me getting into the car the one man ran up to me and threw me the bill for the second half of the payment. I took it and drove off. As I was doing so I noticed 2 HUGE piles of sod sitting in the back of their truck. Sod that I had paid for (it looked pretty close to a whole pallet to me if not more). I was furious, but had to go as I was running very late by this point.
The next day I noticed another part of my sprinkler system wasn't working and the grass was already dying so I just started watering it by hand. A few days later I was able to run outside while the sprinklers were going to see if I could figure out what the problem was and I realized they had placed sod right over a sprinkler that was right up against the house and it was flooding that area underground. I ripped the sod away and fixed it myself.
So they finished the work on a Thursday and on Monday I got another bill in the mail as well as 2 phone messages about payment. The bill I got in the mail said I had 30 days to pay. No problem. Then, my brother died and I forgot to send the check out. Donna left me another phone message and an email about it. I wrote back and apologized (still less than a week after having it finished) and said I would get the check out. I missed the mail that day and then got caught up in the weekend. I got the check out the next Monday. The same day which I received yet another email from her claiming "we still don't have the check. Why don't you check your bank account and make sure someone else didn't cash it." Seriously? How could they first of all? Did she think this was a clever way to demand the money again? All this in about 10 days when I was given 30 according to the bill (oh, I had received a 2nd bill in the mail by this point too). She never called or email to check if I was satisfied with the work that was done. She never called or emailed to let me know when the work was going to be done, but she called 3 times, emailed 3 times and made sure I had 3 bills in the span of 10 days. I sent her an email saying the check was out and I voiced all my disappointments. Several days later she responds with nasty excuses for everything and not even an apology. I've never dealt with a business who doesn't make satisfaction a priority before. Way to give a bad name to local business! read more
