Great experience the day I needed their help. Natasha answered the phone and they arrived so quickly. Rory was awesome. Friendly and fast service. Lost power and could not get into garage that is not connected to my house. I was not aware the door they keyed for me would not lock and was only for emergency use. Their weekend phone people are not very kind. Would call again whenever I need a locksmith as there are so many scams out there. read more

They did the job quick, at a great price! I would use them again or recommend them to anyone.

First of all, they responded very fast the day of the call. Caesar was fantastic and very knowledgeable and was able to get the door operational, but needed to replace the entire Emtek system. I was told I needed to prepay for the item which I did, and also paid for a service call of $150.00. The part arrived today and Caesar came back ASAP and began working on reinstalling the new system on the door. Understand that it was quite an ordeal and it took him a lot longer than either of us thought it would. He finished the work and stated that there would be a labor charge for the installation. The part I prepaid seem expensive, but... I agreed, he came back and that price had doubled... After all was said and done the total I paid was $981.88! YIKES! I contacted Emtek and asked them for the MSRP of the product they installed. The MSRP for the unit from the factory is $311! I found online that several suppliers and found the item for $248 .80 MSRP $311.00 Save $62.20 (20% OFF) + FREE SHIPPING at MyKnobs, Inc, 14 Bayville Ave Bayville, NY 11709. When I called Bobs Lock Safe and Key the person said about the price I paid "That Sounds About Right!" So... The service was good, but they are VERY EXPENSIVE! But... Probably I guess they can charge what they want, where else are you going to go.... read more

Such kind and helpful people! I got a lock repaired on my Kia, and a new fob coded as well! Natascha and Jimmy were both so professional, and knowledgeable! They were also super speedy! The prices were all upfront and transparent! I appreciate their help so much and would recommend them highly! read more

I was locked out of my house and three locksmiths later I finally got in my house. I should have called Bob's in the beginning! No scams like other locksmiths are running out there. Be aware! Anyway I called Bob's the next day because of the great Yelp reviews and they came out the same day and fixed my high security dead bolt. It took the guy longer than expected but he didn't leave until the job was complete. Price was reasonable. I will be using this locksmith from here on out. read more

Wow! I am impressed. My front door lock got stuck, right as I had exterior painters coming. I was in a time squeeze and the locksmith came in 2 hours. Great work and great service read more

Justin was able to oroblem solve the issue without making a call. He is a very kind and patient person. This business is now on my preferred list of trusted people who I will call upon as a new widow. My hubby used to take care of things like this, so now I need a good team to replace him. read more

The customer service is terrible at the store don't know about the on call or when they come to your home . At one time it was great service wonderful place to go, but now something has changed over the last five years. I feel like the service is not as good and not a pleasant experience. read more

We needed lock and key service. They answered our call. Prompt, friendly, and professional. They are, however, not inexpensive.

It was great! They came quickly, was very friendly and cheerful. The price was just what they quoted me and was a very fair price.

Someone broke into our daughter's condo that she bought in SLC; the break-in occurred between the closing on the condo and her getting the keys! Fortunately, someone recommended www.BobsLockShop.com! Randy came out promptly and helped us identify all security vulnerabilities in my daughter's condo and then he re-keyed, changed locks, secured sliding doors, and made my daughter (and her Mom and Dad) feel more secure and safe! Randy was knowledgeable and an expert and honest. I would highly recommend! read more

Bob's Lock Safe & Key did a great job on re-keying my door locks on my rental property in Salt Lake City. They arrived on-time, charged a reasonable rate, did not try to sell me more stuff, and worked well with my tenants. I am an out-of-town landlord and their professionalism meant a lot to me. Thank you!!! I definitely recommend them. read more

Great business! The locksmith reached out and communicated ETA 3 times before he arrived. Very polite and communicative. He re-keyed the entire house (3 doors, deadbolts and handle locks) in about 10 minutes. Priced very well and excellent service! read more

Got locked out of my vehicle and they had someone sent out within 15 minutes. I was extremely satisfied with their services.

I locked myself out at Whole Foods the guy said he would come right away and 30 minutes later he came.

super fast service at an AWESOME rate. saved us from being locked out of our car tonight. thank you!!!

Justin did a great job! He showed up on time, finished the job quickly, and was very courteous and professional. They also have very reasonable rates and were true to their estimate. I highly recommend them! read more