Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

Did a great job repairing and painting my fence. Showed up on time and provided a quote written…read morequote, followed up, and completed the work timely.

Great job with the carpet and vinyl installation. Would recommend this company for flooring…read moreespecially if you are preparing a house for sale.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.

We were very happy with the floor job that was done on our basement stairs and basement space. It…read morebasically involved removing old carpet and placing a new laminate floor from the very beginning in planning it and picking out the materials. The staff was extremely knowledgeable and easy to work with. The contractor that came out to do the measurements was on time and communicated well. And finally the installer was very easy to work with and did an amazing job very detail oriented and our project came out better than we would've ever expected. We were very happy with the results and plan to use Variety Floors of Caroll in the future for any of our flooring needs.

Can not say enough about how awesome this entire company is! From how kind and patient they were in…read morehelping us to pick out flooring to explaining the pros and cons of each type. When they came out to our home to measure they explained the entire process and even divided our quote up so we could do each room individually if we so choose. Install was a very clean, professional experience. All this and they were less expensive for a higher quality product! Highly recommend!

ABSOLUTELY THE BEST!!! The brothers that run this store are…read morenot only extremely hard working but know their stuff! They helped us pick out the perfect carpet for our new home and gave us an reasonable price. They went ABOVE AND BEYOND what we expected! If your looking for great carpet and to support a local business this is YOUR PLACE!!!

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

I had my floors done by them several times. the process was easy and they gave me expert advice on…read moreproduct and style. Would highly reccomend.

Showroom service was very good. Installation went terrible. You can see all 3 seems due to the…read morecarpet dye, they said. Caused damage to my brand new drywall and left a mess down in my basement and made no offer to vacuum. Manager came out and said this was not typical and offered 40-50% off the job since I didn't have time to replace it before furniture was being delivered. Also said he wanted to send someone out to rework the seems. He hasn't called me to rework the seems yet this was a month ago. I had to call multiple times after the manager came out and he pretended he didn't remember the conversation but gave a small amount back. I just took that and chalked it up to a lesson learned. Sad part is I plan to have them replace the carpet upstairs also but will no longer be considering them for that. Installer literally took a smoke break every 45 mins and came back in stinking of smoke and took 9 hours to do a half ass job installing the carpet. You think 9 hours to install 1000 square ft of carpet that was one big room and a hallway is a bit long? I did.