MOST Unprofessional co. I've ever dealt with...they say they're coming...DON'T & ( DON'T call…read more(reason..personal problems!) I call, they apologize, then do it again...you can get much better deal at TOTTEN'S (also Lancaster)

Very unprofessional! I called to get a quote and the representative was so rude and she wouldn't…read moregive pricing and the just hung up on me. Terrible experience!!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

Quality of work by contractors. Poor. Communication between myself and Rite Rug. Poor. Timeliness…read moreon getting work done. Poor. I've had three crews out here each time. Something was done incorrectly. The last time the worker argued with me when I said I didn't like how something looked that he was supposed to repair. Communication with Rite rug is just apologies. I've had to call each time to see when they would come out to try and finish. First time out they didn't have shoe and two of the doorway pieces was put in incorrectly. Second time out they didn't have the shoe to replace the kitchen part. They only had the shoe for the family room and hallways. I also offered to remove items so he could put down the family room shoe and he declined. Later I found that he tried moving it himself and scratched multiple planks. Third crew out replaced the planks with scratches and did a half job on the kitchen shoe. Very disorganized in regard to Rite rug employees I spoke with and the crews. Will never use again and I make sure to let others know to avoid as well.

I just wanted to take the time and warn neighbors about Rite Rug in Lancaster. My Aunt hired Rite…read moreRug a few months agoto lay linoleum in her bathroom and washroom and carpet her basement after a water leak caused flooding. Rite Rug came in and the workers cut the linoleum outside and brought it in to install. After they left my Aunt and Uncle went downstairs to start putting things back and place and immediately noticed the linoleum had been cut quite short. Even after hanging up the trim, there was still about 2 cm cap all the way around the room. She called Rite Rug to complain and they did absolutely NOTHING about it, no discount, and did not come and correct. My Aunt and Uncle are almost 80 years old and I believe both are showing signs of dementia so after she hung up the phone she forgot about it. They were supposed to get back with her and never did. It is disgusting when businesses takes advance of good elderly people.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

It was an absolute pleasure dealing with Carpet King. Their staff was prompt and responsive. Who…read moredoesn't love that? Tom was so easy to work with. As it turns out, our issue was handled without needing to replace the floors, but when it is time, we will be thrilled to work with Carpet King. Can't thank you enough!

I highly recommend this company. They just finished restoring the carpet that our puppy ruined in 3…read moredifferent spots in the house and did a fantastic job. I did not think they would be able to fix it and make it unnoticeable but they did a perfect job for a reasonable price.

Cannot say enough about this company...Mike came out on a Saturday night, late because we were…read moreankle deep in our flooded basement. He set up a pump, followed up the next day with a call and visit! Excellent customer service and very professional.