Quality of work by contractors. Poor. Communication between myself and Rite Rug. Poor. Timeliness on getting work done. Poor. I've had three crews out here each time. Something was done incorrectly. The last time the worker argued with me when I said I didn't like how something looked that he was supposed to repair. Communication with Rite rug is just apologies. I've had to call each time to see when they would come out to try and finish. First time out they didn't have shoe and two of the doorway pieces was put in incorrectly. Second time out they didn't have the shoe to replace the kitchen part. They only had the shoe for the family room and hallways. I also offered to remove items so he could put down the family room shoe and he declined. Later I found that he tried moving it himself and scratched multiple planks. Third crew out replaced the planks with scratches and did a half job on the kitchen shoe. Very disorganized in regard to Rite rug employees I spoke with and the crews. Will never use again and I make sure to let others know to avoid as well. read more

I just wanted to take the time and warn neighbors about Rite Rug in Lancaster. My Aunt hired Rite Rug a few months agoto lay linoleum in her bathroom and washroom and carpet her basement after a water leak caused flooding. Rite Rug came in and the workers cut the linoleum outside and brought it in to install. After they left my Aunt and Uncle went downstairs to start putting things back and place and immediately noticed the linoleum had been cut quite short. Even after hanging up the trim, there was still about 2 cm cap all the way around the room. She called Rite Rug to complain and they did absolutely NOTHING about it, no discount, and did not come and correct. My Aunt and Uncle are almost 80 years old and I believe both are showing signs of dementia so after she hung up the phone she forgot about it. They were supposed to get back with her and never did. It is disgusting when businesses takes advance of good elderly people. read more

We ordered flooring for my mother in august 2021 with ryan. The carpet is just now set to be installed in October 2022 because ryan would not answer any emails or calls throughout this process and if I had not been persistent or the other employees had not been helpful we would have had to get a full refund if we were able to get in contact with anyone. We also found out that the flooring had been delivered and was in the store for over 2 months without anyone contacting us for installation. Excuses were made but this was a terrible experience be careful choosing this store. read more

I purchased flooring from the Lancaster location to cover my whole 1st floor (about 1350sqft worth). Dave was very helpful through the whole process and so he earned our trust. Everything went well till the installers ran out of material. I figured no big deal these things happen. Dave and his store manager said they would cover the extra flooring they were short. I thought that was fair considering Dave's calculations were incorrect by about 200sqft.. I was told this would take at least a week, ok. This was July 31st.. Aug 13th I still haven't heard from Dave so I went in to the store. Store manager tells me they wont have material till at least Sept 1st and the earliest they could install "might be" mid Sept! So now I have my office space, Foyer, and 1/3 of my living room completely bare for my family and friends to keep asking whats going on? I asked for some compensation for the issues and was told to pretty much pound said. I'll never do business with RiteRug again. I should have went through a local shop here in town. read more

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We were a little apprehensive about using Riterug after seeing a few negative reviews but our experience was outstanding. We found the salesperson, Dave, to be helpful and knew the product. The installers, Cesar and Vigler, were polite, efficient and did a very good job. Everyone was Covid respectful and we are very happy. read more

I've re-carpeted almost my entire house (minus half the downstairs which is hardwood and 3 bathrooms,) including a finished basement, and purchased all the carpet from Rite Rug. The salesman was very helpful, and even made a home visit on a Sunday evening to measure for a proper fit. The installers were also top notch. read more

Had Rite Rug put a new floor in our basement. Mark Cunningham was the installer, I will say no messing around brought the floor in, went right to work and the finished product is beautiful. Thank you Mark for the great new look to our home. Very friendly and professional highly recommend him. read more

Do not buy flooring here!!!! They have promised 2 times to lay the carpet and we still don't have it!!!! It's amazing they are still in business. House has been torn up for over a week waiting, they "forgot" they were supposed to do it. When questioned, all I get is "schedule is full"!!! Not my fault!!! Don't waste your time and money!!! read more

I never do reviews.. but I have to tell you!! My experience with rite rug out of zanesville was unbelievable!!! First of all Ryan Prator was beyond prepared for every question I had, his personality was contagious... they were so professional!! They followed through with everything they said they would do and more!! There install team was awesome!!! I couldn't possibly be happier with their work!! I definitely recommend them to everyone who needs flooring! If you go anywhere else you made a mistake!! So impressed!! read more

Do not buy from Rite Rug in Lancaster, Ohio. They could not even bring the 2 out of 3 carpets that I purchased. I spent over $1000 and terrible customer service. I did not get compensated for my 3 weeks of frustration. The installers did not understand simple diagrams and did not speak any English. I WILL NEVER BUY FROM RITE RUG EVER AGAIN. Also, I called BBS and they did nothing to compensate me. I hope by writing on all blogs regarding Rite Rug, the stores will either close or clean up their messes. I still think I need compensated. read more

This was our third time buying from this location. The first two time were flawless, but the third time is not a charm. We ordered carpet on a Tuesday and we had an error in our measurements. We were assured by Dave that if we came in Wednesday after work and they had the carpet in stock we wanted, they would be able to install that week still. I went in Wednesday and found carpet in the size we needed. The salesman, Rich entered it in the computer and said the roll was at the warehouse and it could be delivered on that Thursday as planned. My husband took the day off work for installation. At 2:30p no call, so he called and was told "it was installed on Wednesday". Needless to say, it was not and nor was it on Thursday. So yet another half day off on Friday and the carpet was installed. In the mean time we were told someone would "definitely call you back" and no one did until 6p on Friday evening. That was after repeated calls to the store and contacting corporate. Now we're being told it's our fault it wasn't installed on Thursday. Really?! Very disappointed that they weren't willing to keep us happy as repeat customers. read more