Response to owners reply on Google: Original post first,…read morethen read my reply: Original post : I am very disappointed with my experience at this Wellness Spa. I was overcharged for a simple consultation fee, and the value of the service did not match the price. What made matters worse was the attitude of the owner--aggressive, unprofessional, and dismissive when I questioned the charges.Before arriving, I had even called the day before to confirm the $75 consultation fee, yet I was still overcharged. When I raised concerns, the owner's response was aggressive, unprofessional, and dismissive. She even went so far as to say my "energy" was wrong--despite not being in the front of the building when I arrived, and only reviewing me over cameras. It felt more like she was defending the receptionist, who had already given me incorrect information, rather than addressing the real issue. I admit I did walk out due to price change, refusing to pay the remaining amount because it went from $75-$85 dollars. The receptionist was wrong and I can prove it. It only made matters worse. The owner definitely was aggressive about her coins and I'm not upset about that is business but it's how you conduct business.From my perspective, the pricing appears less about the quality of care and more about covering the cost of a high-end location, expensive equipment, and the "luxury" image the spa wants to project. Unfortunately, this comes at the expense of fairness and customer trust. I later discovered that I am not alone--many other customers have also reported being overcharged and experiencing the same unprofessional behavior from the owner. I came expecting a professional and relaxing wellness experience, but instead left feeling frustrated, disrespected, and financially taken advantage of. Until major changes are made in both management and customer service, I cannot recommend this spa. Reply: The consultation I booked was clearly listed as 1 hour, not 30 minutes--and I can prove this with the time slot I scheduled. To say otherwise is misleading. Additionally, I would never sit and tell my "life story." That is a complete fabrication. What I expected was a professional consultation, not personal storytelling. And on the subject of professionalism, as an aesthetic provider, it is standard practice to present your skin honestly so clients can see real results. Wearing full makeup during a consultation undermines credibility--clients should be able to see your actual skin, not rely only on pictures. For the record, this was never about money. I could have easily paid the amount twice over. The issue is with integrity and how clients are treated. The deposit itself even changed from $75 to $85, which raises serious concerns about consistency in your business practices. As a business owner myself, I know that if a front desk staff member makes an error, the professional response is to "eat the cost," not push it onto the client. Also, let's be clear: the fact that you changed your consultation policy afterward speaks volumes. If everything was as smooth and clear as you claim, there would be no reason to change your policy. Clearly, there have been several complaints about consultation pricing and inconsistencies, otherwise your policy would have stood as it was. Instead of addressing those issues, you're deflecting by accusing me of being rude--when in reality, your tone as the owner came across as aggressive and unprofessional. Lastly, I was not rude at all during my visit. Respect goes both ways, and just because someone is the "owner" does not excuse being dismissive toward clients.

Great first visit. Danielle was awesome! Did a thorough facial! I see the difference in my skin…read morealready.

An update to my last review. Very disappointed on the result. My mom got 20U of Botox. Gave it the…read morefull 2 weeks. And sadly saw no changes. Maybe it's not enough, but really didn't expect zero change after $260. May try Botox again but probably a different location.

I have been a client for over 5 years. I love their Berkley location and the staff is exceptional…read more They are always patient and walk you through all the aspects of the treatments they offer. I have never had any issue that McKenzie didn't fix for me immediately. Thank you Ageless Image!!

Just had my third session at Milan Laser Hair Removal in Royal Oak.  I can already see a big…read morereduction in the number of hairs in the area being treated.  Many thanks to Lyndsey for her knowledge, skill, gentle touch, good advice, and thorough attention to detail.  I highly recommend Lyndsey to anyone considering laser hair removal.

Very good service and interaction with the staff everytime I've gone in. For what can be a very…read morevulnerable situation, the people are great. Everything is clean.

I had the Platinum Hydrafacial with Laura today. It was divine!! She was so kind, explained each…read morestep beforehand, but let me rest as well, not too chatty. She ensured I was comfortable throughout. The products and techniques were gentle and wonderful! My face felt like it had 3 facials in one. My fitbit logged me as asleep, that's how restful it was. My skin felt soft, quenched, and just healthy again. I will be back!

From the owner: A&B Med Spa offers a luxurious range of personalized beauty and wellness treatments, including…read morefacial rejuvenation, body contouring, neurotoxins, microneedling, Weight Loss Management, and more. Their expert team uses cutting-edge technology like HydraFacials and advanced skincare therapies to enhance your natural beauty. Conveniently located in Lathrup Village, MI, A&B Med Spa is committed to providing an exceptional spa experience that focuses on your unique needs for relaxation, beauty, and wellness. Enjoy special offers and discover how their treatments can help you look and feel your best.

I started with a Groupon for 6 sessions to get my bikini line done. That Groupon was a steal, and I…read morewas enjoying the results so much that I asked what deals/promotions they had going on at the time. I got 6 sessions of bikini, full brazilian, legs, and underarms for under $2,000. I wish I took "before" photos because I was a HAIRY girl. Now I can't even remember what my hair on my body used to look like. It's been over half a year since I've last seen them, and my hair is still sparse, slow to grow, and fine. I would definitely recommend them, be visiting them again, and I would ask for Gigi! She made my experience wonderful and always checked on me throughout the process. The best investment I ever made. (Not to mention I was getting all my sessions done before my wedding, July 2023, and they got me so cleaned up and confident!)

Unprofessional. Assumed client wouldn't come in without verifying first. A complete and wanton…read moredisregard of time, and money!!!

First time here and loved it! Very beautiful and spacious location. They do many amazing…read moretreatments. Ardis was so knowledgeable and did an excellent assessment with recommendations for future treatments. Really knows what she is doing and her skin was amazing!! Sophie, the aesthetician was as nice and kind as she could be. I will be returning!!

I have gone to Ardis for years. Every time I leave, I feel so refreshed. Ardis is truly a master of…read moreher craft. The spa is so clean and aesthetically pleasing. You instantly feel a level of luxury the moment you walk in. The entire staff is so timely and attentive. I will not let any other spa or person besides Ardis touch me when it comes to my face. She is a godsend! She is always going to conferences and learning the latest techniques. She is the one to go to!

I would not recommend this office. On April 23, 2026, I took my son in for an appointment and the…read moreoverall experience was very disappointing. It was our first visit at this office and we were initially seen by a PA and another assistant. The PA provided recommendation that was not clearly explained and didn't feel tailored to my son's situation. She was going on and on about what her brother used many years ago for hair loss, it was weird. Mind you my son is only 20. I had to specifically ask to speak with Dr. Singer who I made the appointment with. When he came in, he seemed to take a more thoughtful and thorough approach tailored for my son. However, he only spent less than a minute with us before quickly leaving the room. He did not clearly explain the final plan leaving us confused. He asked the nurse assistant to do cortisone shots and my son was very nervous and I asked her if she can better explain to him what this procedure entails. She was no help!!!! As a parent, I expected more time, communication, and direct involvement from the doctor, especailly being we CHOSE YOUR OFFICE and it was my sons first time there. My son went home feeling defeated as we've been waiting for this appointment for a couple of weeks now. If you want a doctor that will listen and care about you, Dr. Singer and his staff are not it!!

excellent Dr, very patient answered questions that I repeated with no problem. Listened to all my…read moreconcerns, fully explained all possible procedures. Want to say he is totally the BEST, but I don't want to lose my spot on his calendar.

I asked for curtain bangs and a U shaped cut, I really loved the way they listen to what you want…read moreand not what they want, It turned out beautiful with nice subtle layers like I wanted , the vibe was really nice very clean and pretty, and no awkward conversation.... Also I had Madilyn she was very nice

What an amazing experience! I took my five year old and she was treated like a queen. Our hair…read moredresser what polite and she explained every part of the process. She even took the time to get me up to speed on how to take care of her hair. What a wonderful first time experience and it won't be the last! Highly recommended!

Penny is great! I originally found a Groupon and went to Studio Seacrist, as my former hairdresser…read morehad left the salon I went to. I had trouble finding the entrance on my first time. The entrance on 12 Mile is not the one to use, you park and enter at the back. It was much easier the second visit. I went with a cute bob and side shave, and Penny did exactly what I asked. She is very friendly and we chatted a lot. She shampooed and conditioned my hair, cut some, dried it, flat ironed it and then cut some more. The dry cut works best on my bob, as I have natural waves and curls when my hair is wet. I even have a friend that is a hairdresser that complimented my cut and said my stylist really knows what she is doing. That is high praise in my opinion.

I highly recommend this salon. The owner is the nicest ! You're treated like you're the top client…read more. I found my new salon.

Had a gift certificate for a 90 minute massage which they no longer do and would not refund. Told…read morethem I have no need for the other services - bad management

From the owner: Cosmetic MediSpa offering Body Contouring, Body Sculpting, SculpSure, iLipo, Ultherapy, Fat…read moreReduction, Weight Loss, Skin Tightening, Anti Aging, Skincare, Cosmetic injectables and treatments, Fillers, Botox, Xeomin, Bellafill, Juvederm, Restylane, Kybella, Radiesse. Laser Hair Removal, IPL, MicroNeedling, PRP, Platelet Rich Plasma Hair Regrowth, Sexual Wellness, Stem Cell Therapy Pain Management, Pelleve, Pellefirm and more!