The Stephens service department has had multiple issues over the years with our Dodge 3500. Most…read moreof the time, the do get the job done, but sometimes it takes many trips and we have to drive 30 minutes to get to their shop. This last time, they were fantastic. We had an issue with our truck that they helped us fix and it may not have been all their fault, but they covered the repair. That kind of integrity is wonderful. I know they can't do that all the time, but it goes to show a strength that is necessary in business. One area that could use improvement is communication. We had a plow on the truck when it arrived, but when it was going to be picked up, they didn't put the plow back on after servicing it and our guy almost left without it. When he asked about it, the service department representative was a bit on the rude side. (Although, my guy may have contributed to that interaction if he was frustrated, but it could have been handled better any way you look at it.)

Drive up from Florida and had an engine light come on. They got me in with in two days and were…read moreable to take care of the issue my ram had. Where great to deal with

Extremely capable, thoughtful, personable and honest as the day is long in June…read more They are great

First rate service and integrity! Always feel at ease when I bring my car here. Takes time to show…read moreoptions for cost control. Appreciated!

My Jeep needed new rear brakes. I got quotes that were as much as $900 from a chain shop. There…read morewas a misunderstanding on the appointment and I missed it. They were able to get me in today and replaced my pads, calipers, and rotors for just over $300. They were great about explaining everything and were super great to deal with. Because my Jeep is our only vehicle right now they dropped us off and picked us up. Now that is service you don't find every day. Super pleased.

Actually explained to me in clear simple terms what was wrong with my vehicle and what they were…read moregoing to do to fix it. Instead of being mysterious and vague like most mechanics. Also did a good job for a fair price.

One of the mechanics hit my truck with the wrecker in the tiny back parking lot during its stay and…read moretried hiding it. see the damage until I got home.To this day has not taken responsibility nor made it right. I wouldn't be surprised if the owner(bud buell) hasn't heard of this accident happening . The only thing I am to blame for is not making a stink about it as soon as it happened And rather than leaving mad, staying right there and calling the owner of the to come figure this out. the mechanic who I suspected doing it, and also the guy who picked up the truck, said "that was like that when we picked it up". I was furious and unable to get anything out of my mouth other than "fuck you" , while looking him in the eyes, knowing damn well that we both know that is not the truth, and walked away. I was personally at the location it was picked up, then checked on the truck later in the afternoon to see where it was parked in the lot. later on that week, truck had gone into the shop had one part fixed, but needed another part to complete the repair so it was put back out into the lot while the part was a couple days out for delivery. The following day I returned to the lot of Southern Vermont Auto to get my clipboard for work out of my truck. Again seeing my truck for the third time undamaged. I didn't notice the damage until I saw the faces of my family members as I pulled in the driveway and walked around the passenger side. When I went to pick the truck up, I had already been informed on the amount owed so I went and paid $500 in cash for transmission cable repairs, got in my truck, entering it from the driver side and drove straight home 2 miles . I took pictures immediately after noticing all the damage which are within minutes of me getting a printed receipt and leaving the shop.. My truck was not simply dinged or ! It was consistently crushed in several inches in depth 12 inches wide and up to 24 inches wide from the front passenger wheel. Well all the way through my back tail light. Front to back. Absolutely scraped and crushed in both broke my handle, crushed my fender and crushed the back bed front to back $10,000 plus worth of damage minimum. I was so behind on my workload and so mind blown at the situation I let weeks and weeks pass not knowing how to handle the situation and also knowing I got screwed over and would never be compensated. My entire investment for the last five years completely destroyed practically in front of my eyes and they say that's how it was? Absolutely unfathomably ridiculous. Anybody curious about this or have any questions feel free to reach out to me personally and I will show you the pictures. Eric Ware Roofing 802-379-8484 call or text

Friendly, respectful and checks in with every repair needed for individual authorization so you…read moreknow exactly what they are doing.

My car tail light was replaced for a quarter of the price that the dealership quoted me. Yes it…read morewas an after-market part but who can tell? The part was installed in 15 minutes, looks great, very happy!

I ordered a simple part. We agreed. To a price w shipping almost a week went by. So i checked my…read morepayment nothing charged. So i called. They said. Well. It didnt sell. For engouh. W. Shipping. So we didnt send wtf. You mean you couldnt of called ?????? Pretty dam simple. But instead. They get a nice. Review. Look else where

This dealership has great people and deserves a better rating! I was on a road trip and wrecked my…read morecar over a thousand miles from home. Jen and Jamie were life savers and helped me work out the logistics and timing of repairing my car and gathering all my possessions for the unexpected journey home without my car. The entire staff was very accommodating and put me up very comfortably in the guest lounge while I waited. They made what should've been a nightmare of a day into an experience I'll never forget because of how considerate and helpful they were.

Recently we were referred to this dealership for a problem with our vehicle. The problem we…read morebrought the car in for not only was NOT corrected- but the service dept insisted we needed to buy an expensive part we didn't need before they could go any further to diagnose the problem we brought it in for. We told them to stop working on it-and they charged us for 3 hours of work at the tune of almost $500! Would NEVER recommend this dealership for any type of service. We're out $500 and still have the problem- truly disappointed in the entire experience.

Thank you, Buzz and Bodywerks, for your attention and honest assessment of my truck's issues!…read moreDefinitely recommend!

Buzz and his team did a great job at fixing my car. He made sure I got the best deal all while…read moregetting the car fixed within a few days. Buzz is super friendly and I definitely recommend this shop!

U can Trust Scott and his Mechanics... They do Great…read morework..and you will be happy with them. Open 5 days a week..in Shaftsbury Vermont