Our move was complicated by our coming to Grand Rapids from northern lllinois. One senior…read moreorganization near our home helped me with sorting, tossing, downsizing in preparation for selling our house and moving. After a brief difficulty communicating what I wanted from our out-of-state move, their team of four young men came from GR to IL to pack us up and move us. Jayden called just before they were to come--that communication was extremely helpful, reassuring. Their team was open to working with the local woman who had been helping me get ready. The packing was appropriate. They kept VERY detailed inventory. Everything came thru safely. After arriving, when I couldn't find one valuable art item , Jayden made a separate trip over to help me find it. And he went above and beyond (on Ebay) to replace a special drinking glass that broke (and isn't made anymore). Frankly, the post-move help has been as helpful as the move itself! My only complaint has been that the boxes were not as well-labeled as I would have liked (I know that takes them extra time during packing, but . . . ). And heavy boxes got stacked too high in the new garage for me to handle. Again, Jayden and his team responded to my requests for help with this issue. All in all, we were well cared for and appreciate their hard work, from owner Jeanne Jones, to office staff, to Jayden and his team, to additional staff who helped unpack. Thank you all!

Sadly, I lost my mother on December 18th (a week before Christmas) in Traverse City, MI. Pathways…read morehad moved my mom from her house to an assisted living facility less than one year-ago. When preparing for this last and final move of her belongings, I couldn't, for the life of me, find the keys to her safety deposit box. I along with one of her dear friends searched her apartment with no luck at all. Kelly, owner, called me on Monday January 6th and said they had found the keys along with a list of the contents of the box. I was elated!! Kelly is mailing them to me in Atlanta, GA. The attention to detail with her and her crew is very impressive~ THANK YOU!!!!

So far not a great experience. Went online and scheduled a time today for a 4pm pickup this Sat…read more and didn't receive a confirmation that a driver was assigned so I kept checking back online, still nothing, so I called the office at 3, no one answered, left a message, and no one called back. Then 4pm rolled around, nothing. Called again, got someone this time who said no drivers were available, which is totally fine, definitely short notice, but communication is key. Asked to set up another time for Monday, since the business I was looking to have my couch picked up from was closed on Sundays, but I got a confirmation email saying my driver was assigned....for Sunday. Tried calling back again to get it changed, again no answer, and just received a text from them saying it got moved to the 30th. I definitely would have preferred a call - poor communication is thamy biggest thing so far. I'll update this if rectified by awesome service on Monday! Update: wow. Had to move down to one star. Had a guy scheduled to pick up my couch at 3 pm, it's an hour later and I called the business it was to be picked up at and no one has showed yet. No answer from hired hitch, and no call back.

I think that Hired Hitch has to be one of GR hidden jewels. Neil and Keegan were courteous friendly…read moreand efficient. I love the teamwork and the careful way they moved my furniture from the couch to the lamps and all in between it was done with care. I love this company and would highly recommend them. Thanks for making life so much easier

We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

Getting started with Irish was easy and they were a reasonable price, not the lowest or highest. If…read morewe didn't have skylights I don't think their work would have leaked causing severe damage and we would not have noticed they substituted off brand materials. Irish didn't use all Certain-Teed materials as quoted and required by the manufacturer's warranty we paid for. With the complete roof installation, Irish quoted and installed custom flashing for our skylights. This leaked less than 10 days after install of a completely new roof in a home that passed a home inspection less than a year prior with zero history of water damage. They attempted to cover the leak by adding caulk and overall didn't resolve the issue or cover damages. We had to remove much of our dining room ceiling, decorative wood trim, and insulation. Irish offered ($2,400) which was less than 50% of damages and wanted us to pay them that same amount of money for materials to redo the work according to them the way they should have done it originally. We would have had to sign a NDA to receive this small amount of money. We chose to pay another company to redo Irish's work they way it should have originally been done. These repair costs were in addition to damages. During this process we found the underlayment installed by Irish was not branded Certain-Teed as quoted and required by the warranty we paid Irish for, it was substituted for Tri-Shield without permission. If you use Irish don't let them near skylights and check all materials to ensure it matches your sales agreement.

A serious warning to anyone considering Irish for a home project…read more I rarely write negative reviews, but our experience with Irish Roofing and Exteriors has been deeply frustrating, and I feel obligated to warn others. I hired Irish Roofing after a storm caused tree damage and water intrusion to my home. I reached out to Irish Roofing in November 2024 hoping to work with a contractor that understood both construction and insurance claims. Initially, their representative seemed knowledgeable and professional. He made valid recommendations to ensure my home was properly restored--including replacing water-damaged roof decking and involving a county inspector to verify compliance with building codes. But once that representative left the company, everything unraveled. My case was passed along to several people. It was made clear that the insurance estimate alone was insufficient, and the original representative of Irish Roofing agreed--in writing and in communication with my insurance provider (State Farm)--that more extensive repairs were necessary. We entered into the project with a clearly defined and insurance-approved scope of work--ten specific line items. Unfortunately, the work that was completed bore little resemblance to what was agreed upon. Instead of performing the necessary repairs, Irish's crew carried out what amounted to a superficial and inadequate 2x4 patch job. We had a clearly defined scope of work, line items one through ten, which was approved by our insurance company. However, Mike stated he had "a lot of notes... " Rather than completing the agreed-upon repairs, the crew did what amounted to an inadequate 2x4 patch job. Additionally, I requested the installation of a vent fan in the master bathroom. Not only was it left half-attached, but it was installed 15 feet away from where it was supposed to go. This level of negligence is unacceptable from any professional contractor. To make matters worse, they attempted to bill me for the full scope of work--even though it was blatantly obvious that the job was not completed per the agreement. Adding to the terrible experience, was the conduct of the project lead, who provided false and misleading information to our insurance company. He claimed, among other things, that our basement bathroom was improperly vented. The problem? We do not have a basement bathroom. This false statement, along with other inaccuracies, was cited by our insurance provider as justification to deny further coverage--an outcome that directly harmed our claim and left us with unresolved, out-of-pocket repairs. An inspector from the Ionia County building department--who got involved after the fact--confirmed this: the repairs were superficial and the documented damage was not properly addressed. As of now, our roof is leaking--further evidence of the poor quality and lack of attention to detail in the work that was done. Since all of this transpired, my calls and emails have been ignored, and the only "resolution" offered by Irish's president, Chris Flatly, was that they would waive the charge, as if doing shoddy work and walking away from the job was an acceptable outcome. In summary, this experience was not only unprofessional, but also deceptive and damaging. I would strongly urge homeowners to avoid Irish Roofing and Exteriors. Seek out a contractor who values transparency, honors their commitments, communicates clearly, and stands behind their work. Irish failed us on every one of those fronts. The bottom line: * They made promises and broke them. * They deceived me about involving an inspector. * They performed substandard work, ignored structural damage, and may have introduced new damage to my home. * They made false statements to my insurance adjustor, and hurt my claim * They misrepresented the job as complete and billed for it. Homeowners: Protect yourselves. Look elsewhere. Don't let Irish Roofing and Exteriors jeopardize your home, or insurance claim, like they did mine.

We had out carpet installed about 6 months ago. The price and selecroon was pretty good but that is…read morewhere the good experience ended. The lead installer was pretty rude and the seams are horrible. Every seam is visible from a cross the room. My last carpet you could not see a single seam anywhere. I have reached out several time to have it fixed with no luck. They are unresponsive, won't return calls and when I go in they tell me they will have someone contact me which never happens. It's not been a good experience.

We recently moved to the Grand Rapids area, and purchased a new home. The house was in dire need of…read morenew carpet in the bedrooms and sunroom. We saw a leader ad from Empire, so decided to have a rep come out. We figured it was worth shopping around, and we are glad we did, as we had no idea what carpet and installation costs these days, and for a very similar product and pad, AAA Sales was able to reduce our cost by nearly half the price!! The installers were professional and quick, and the carpet looks and feels great. Darryll at the store did not waste any time showing us a million samples. He just steered us in the right direction after we told him what we were looking to do. Great small company. As mentioned in other posts here, the "showroom" is anything but, but that is where they are able to save you money, and the product is great. Highly recommend.

In my 55 years of life, many of which have been dedicated to home improvement projects, I have…read moreliterally never worked with a more competent, professional, responsive, friendly, and conscientious company and team. I knew from the very first phone call with Heaven, Operations Coordinator, that I had found the right company. We still vetted several other large and small, local and national remediation specialists, but there was literally no competition. My family is extremely fortunate to have found Biosafe. I give them my absolute highest accolade, endorsement, and recommendation. You will not be sorry if you choose to work with them.

They helped us through our mold problem. Our environment was rid of mold spores. I ll add more when…read moreit's resolved.

Christian did an amazing job on our new house. He demo'd and disposed of the existing carpet,…read moreinstalled the new hardwood that we had chosen and finished the job ahead of schedule. His quote was fair, and my wife appreciated how organized and clean he left everything at the end of each work day. Highly recommended, I'll be calling him for our next job!

Christian exceeded my expectations! Their communication was top-notch, the estimate was fair and…read moreaccurate, and they handled a materials hiccup seamlessly. The installation was impeccable. Highly recommend them for any flooring needs!

Fantastic customer service! Skeeter was great to work with. She answered all my questions & made…read morethe entire process a breeze. I'll definitely be back in the future.

Joe and the team at U Rent It are the best around! They have everything you could need ever for…read moreyour home improvement needs. Prices are very fair and the experience of everyone there to help you get the job done is excellent.