2 gentlemen came to my house for an estimate. They asked me questions about my furnace then asked…read moreme if anyone else was in the house. I found that unsettling. Then I was asked about where my air filter was. I pointed to the end of the hallway. The first gentlemen went down the hallway and the second one motioned for me to follow. After being asked if I was home alone, I was not about to let myself get boxed in between two strangers in my house. I was able to retrieve my handgun and kept it with me during the rest of the time they were there. It was a very disturbing experience for me. I reported this incident to this business, who asked if i would be willing to discuss what happened with a manager. I said that i would. It's been longer than 24 hours since that offer was made and I have not heard from anyone regarding what happened. This company was recommended by a co-worker, and I was looking forward to doing business, but the entire situation completely put me off.

Our local family owned Turner HVAC was bought by this company. High prices, $100 service fee, too…read moreprofit oriented, and quoted me for multiple replacement parts I don't need at double the markup. Repairman forgot to reinstall the furnace shroud, improperly cleaned the coils, and seemed to lack experience troubleshooting coolant levels. Time to find a new business relationship that cares about trust, and customer satisfaction.

I am a long time customer of Elite. They are the best. Just out yesterday for my semi annual…read morefurnace check up. As always a top notch job. This service is run by a top notch leader.

From the owner: Why would you pay more for mediocre HVAC services when you can get repairs and maintenance from the…read morecream of the crop? Don't settle for less--go with Elite HVAC Services LLC in Elizabethtown, KY. For more than 14 years, this residential and commercial HVAC company has grown into the go-to business for proper heating, cooling, and ventilation services. With an ever-growing number of technicians, all capable of performing a diverse range of services, they're accessible, skilled, and prepared to handle your most daunting HVAC problems. Save yourself from poor air quality or heating issues by putting your system in the hands of elite professionals. From new installations of Carrier® manufactured products to commercial refrigeration repairs, if it involves your HVAC system, they're the team best suited to give you prompt, efficient, and effective service. They also offer 24/7 emergency HVAC services, so when it's after hours and you're in a bind, know they'll be there to help. For first-class HVAC repairs and maintenance, contact Elite HVAC Services to get your refrigeration, heating, and cooling systems under control. Call them today at (270) 360-0413 or visit them online to request a service appointment.

Any business can sell you anything, but the true measure of ANY business is where are they if you…read moreneed a follow-up for any reason. Due to the extensive amount of water many if us experienced recently (2025), we wanted to have our Heat Pump/Air unit checked before we started it this year (our basement had a large amount of water) Air Care was here for us in a very short amount of time and they took care of everything for us, over and above what they would have needed to do, AND at an extremely reasonable price. Seth was our Technician and we appreciated his attention to detail, thank you sir!!!! I HIGHLY recommend Air Care if you need this type of service; in my opinion, I don't know how any company could exceed the quality and value they provide.... no hype, just the honest truth!

We recently had a problem with the AC & today Mr. Brat Lovall came to fix it. I asked him if the…read moreleak from the basement ceiling was caused by the AC too as the plumber didn't give me a satisfactory explanation. Mr. Lovall was so helpful. After checking to make sure it's not caused by the AC, he checked bathtub place & patiently showed me where the water could leak from, where the bathtub is situated if I looked from the basement up. He showed me the possible material, its name, where to find it, to seal the leaking place. Not many people did an extra thing like this for customers especially when it doesn't relate to their duties. Also he was very polite, patient & nice when answering my questions & concerns. I talked to quite many technicians, plumbers from ID to OH & now KY, Mr. Lovall is of the few most helpful, professional & nicest ones. (I talked on the phone with Mrs. Carla - the receptionist twice. She was very nice too!). I definitely recommend this company to any one!

Mr Poole is honest, dependable, prompt and as a bonus - great with your dogs! Haha…read more I had purchased a used washer/dryer set and it was making a funny noise. I gave him a call and he was available to come by within the next couple days. He found the problem, gave me all the details and told me candidly that it might not be worth fixing. We're still trying to decide what we should do, but appreciate him being so up front and telling us to weigh the options. We're definitely going to Mr Poole for all our appliance repairs! HIGHLY RECOMMEND

Carl Poole is NOT an appliance repair technician. He made four trips to our home, replaced nearly…read moreevery component on our refrigerator, charged us nearly $2000 and never once was able to get the refrigerator to begin cooling. Now he has taken the money and ran. He won't take or return our phone calls. He is a fraud. Legal action pending.

We had a new A/C unit installed and a new furnace. The people that installed the units done a great…read morejob. I will recommend this company to anyone. The Brookins

I'm updating a review from 7 years ago where the Allen's technician informed me I needed 3…read morecapacitors replaced at the cost of $250 EACH.... Needless to say. Those bad capacitors are still going strong. BEWARE OF THE PREDATORY BAIT AND SWITCH tactic this company uses to make money.

Haywood heating and cooling is absolutely the best ! Do not look any further if you need to repair…read moreor get a new heating and cooling system. They are so reliable, punctual, friendly, polite, and above all, do an amazing job for a competitive price. This is one of this very rare companies, that you will recommend to the people you love and care for. Dan and Carmela, THANKS SOOO MUCH !!! Happy Home Owner

From the owner: Products: HVAC, Trane Dealer, Ameriastar Dealer, Goodman…read moreDealer, Heating, Cooling, Air Conditioning, Rain Shields. Services: Senior Citizens Discount, 24-Hour On Call, Setups, Change-outs, Free Estimates, Financing Available, New Installs, Ventilation, Duct Work, Manufacturers and Underground Duct, Stove and Bathroom Ventilation, Contractor, Air Duct, Repairs, Charge Up Units, Light Commercial, Sales, Service and Installation, Mobile Homes, Service All Equipment Brands. Brands: Trane, Goodman.

They never showed up nor responded to our calls, messages and neither to our home warranty company…read morewho selected them for us. We waited a week for this appointment as we still don't have an AC. Very disappointed.

This is a terrible company, they are not prompt on answering phone or text messages. Said fixed the…read moreissue, review Ring Camera to find, technician didn't even open the HVAC unit, he just washed the outside off and changed the filter and said it was good. Temperature dropped for a couple days, then two days later same issue. Customer service is subpar, would recommend people try a different service.

I had 2 bad customer service experience with this Aire Serve franchise this year. For 2 regular…read moreservice checks, a part was needed (in the $35-$60 range each time). Each time, I was grossly overcharged. The first instance, I was refunded $150 by owner Chris who agreed that I was overcharged by his employee Aaron. The second instance I was charged $353 by office manager Melissa, including 2 service visit charges even though I only had 1 service visit. Again, owner Chris refunded me $99. Based on these dishonest experiences, I will never use Aire Serve again. This company is dishonest and purposely attempts to grossly overcharge customers.

I had Excellent service from Aire Serv! Chris was amazing....very efficient, kind, and…read moreknowledgeable. He repaired my a/c unit at home during extreme heat, and I appreciated his promptness. He was very quick, knew exactly what was wrong, and very reasonably priced. Thank you so much! -Shelley Allen