We had a new A/C unit installed and a new furnace. The people that installed the units done a great job. I will recommend this company to anyone. The Brookins read more

I'm updating a review from 7 years ago where the Allen's technician informed me I needed 3 capacitors replaced at the cost of $250 EACH.... Needless to say. Those bad capacitors are still going strong. BEWARE OF THE PREDATORY BAIT AND SWITCH tactic this company uses to make money. read more

I've been using Allen's Heating & Cooling for about 20 years and they are top notch! Excellently mannered, knowledgable, and professional staff. I highly recommend their service membership plans to keep everything running in tip-top shape. They send out an advanced notification with pictures of the service staff headed to your home and I know from discussions with these guests over the years, that they screen their employees well. I can't say enough good things about how easy they have been to work with over the years, and the peace of mind our family has had knowing that any problems would be addressed swiftly and professionally. read more

Don't get scammed! Tech tried to charge me $1000 for a control board. Said he'd give it to me for $800 if I got a membership. I didn't even ask what that meant. Who gets a membership at an HVAC business??? I went to Winair and got the part for $350 and swapped it myself. read more

Very upset with this company. They totally took advantage of my situation. They charged me $450 to fix two electrical outlets. My fault for not calling around to get quotes, but it is very sad businesses like this exist. All I can say is buyer beware. read more

Replaced both units and a very thorough duct cleaning with Allen's. Very polite, respectful and clean technicians. My allergies were terrible but now they're better with my new air cleaner. Thanks Allen's! You really did give me the red carpet treatment. I would never go anywhere else. read more

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Allen's HVAC is a breath of fresh air! The HVAC system on our home was acting up and we called several companies for estimates. Allen's answered promptly, and everyone we dealt with there was courteous, kind and very professional. A technician came out and informed us that a fix was possible, but suggested we speak with a comfort advisor to discuss the possibility of having a more efficient system installed. We met with an advisor and learned a LOT more about HVAC than we ever knew, and we agreed to have a new Lennox high efficiency system installed, plus, Allen's cleaned our ductwork and added an internal air quality system to the the new unit to help my wife and young children's allergies. We love our new Lennox system! Our family's allergy symptoms have improved greatly, and our first electric bill after install showed a significant savings in our bill! I just wish I hadn't wasted my time with the other two companies. Allen's is our choice from now on! read more

Allen's Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Elizabethtown, Kentucky

I shopped around before I decided to go with Allen's. I needed to find a company not only I could trust but feel comfortable with as well. I purchased my home with an older furnace unit, it been making some noise(it's a gas furnace and the noises kept me up at night) for sometime. I had a couple people look at telling me it's one thing or another but mainly my unit was discontinued and old old. I settled with Allen's because they took their time to answer all my questions (I was doing a lot of research) at this point I knew what I was getting into and new furnace unit was going to be needed. Allen's helped make the decision easy and the lovely finance ladies helped with the financing. Not only did they give me time to decide but walked me through the entire process and talked about all products and services. After I decided and felt comfortable with Allen's , they got me scheduled for a weekday in a couple weeks, but then called me a couple day later (Thursday) saying they had a cancellation and could get me Saturday. I was sold. They brought a team to do all the work. Everyone was super nice and cordial and answered my million and one questions. They kept me updated on the time and process since it was an order unit and things had to be updated which I expected. Once everything was done I was so excited!! I got a new thermostat that using an app I have downloaded and use when I am away from home. They walked thru on how to use the new thermostat and told me everything they did with the new furnace. They showed me how to change the filter and upgrade on that makes ir a breeze to change the filter. They kept everything cleaned the entire time and even brought space heaters in case I needed it. I had my own and didn't use theirs but the thought was nice. It took them all day to complete take out the old furnace and putting in the new one and new vent and new thermostat and some new piping and CLEANING THEIR MESS UP not only inside my house but in the driveway as well. But I couldn't be happy and able to sleep at night with peace in mind that we are safe and the unit works great! read more

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After calling in and scheduling someone to come look at our AC today with Markeyla the tech Tyler called to say he wouldn't be coming today and someone will be out on Tuesday (In 3 days) to look at it... No communication between office and techs, terrible customer service read more

Allen's tried to push for a replacement of my 7 year old furnace after a very expensive quote of unnecessary parts to be replaced on my system. A different company had my furnace working by dusting the inducer motor with no parts replaced. read more

The good: each person I spoke to at Allen's was very friendly. They worked me in fairly quickly considering the time of year (busy time for A/C repair). The bad: They don't have a schedule/appointments.....they put your name on a list and will get to you when they can... it may be tomorrow, may be next week. Stay by the phone, they'll call when they have an opening and if you're not available at that moment, you go back in line again and they move to the next person on the list. Once the tech came, within about 10 minutes, he told us he recommended a whole new system because ours "looked bad", was older, and would eventually break again at some point. I asked him to see if we could fix what we had, in order to get by until we could save for a new system. After another 15 minutes of looking, he said he'd found a bad part, a dual capacitor, ($277)....but, wasn't sure if that part would fix it or not....(is the part bad or not, shouldn't you know if it will fix it or not, what are you here to do?) He again recommended a whole new system because he said he didn't want us to waste money on this part only to find out it didn't fix it. (Aren't you here to tell me why it's not cooling?) Even if it did fix the problem now, something else is going to break in the future. I told him we'd get a second opinion before I paid them to replace the entire system. I don't understand the logic here..... Your car isn't running right, I don't know why, but I did find this part is bad..... I recommend you buy a whole new car, because even if you fix this one, something else is gonna break again at some point in the future. At this point he provided me with a written estimate of over $2660 for various things.... only one of which was an actual part, the part he said was bad earlier which cost $277. It appears to me they didn't know what was wrong, so they'll try to get you to buy a whole new system..... if you don't want to do that, we will do $2,400 more in repairs than we probably need to (you said the $277 capacitor was bad right?). It was a total waste of time and even better, I had to pay $69 for the pleasure of having them waste my time. read more

I bought a new heating and air unit from Allen's at the end of May because my air conditioning wasn't working. I decided to buy a new unit and it is actually paying for itself! I am so excited and just wanted to brag on this company!!!!! My old unit was 19 years old......I am so glad that I bought the new unit instead of just getting the old unit fixed (which would have cost me $1850). So worth it! read more