on Mon. Aug.19th/24 we were travelling from Ontario on our way to North Sydney, NS to catch the ferry to Nfld. We were driving a 2020 F150 (bought new) with 57,000kms . pulling a 21 ft. Fifth wheel trailer. Going through Quebec we stoped to go into trailer then back in truck it would not start. It was dead, battery not the problem. lights all working. 2 CAA's came one to take our truck and one to take our fifth wheel trailer. We we about 1/2 east of Boucherville, Quebec and told them to take it to Boisvert Ford dealership in Boucherville to hopeful will diagnose what is wrong with it. My husband went into explain situation but the person at counter (male) was rude and said maybe in a week we can look at it. They were too busy. We are not locals trying to butt in. They didn't care that we had ferry to catch on Wednesday and stood to lose the full cost ($1,500.00 for truck,trailer,cabin...night crossing) for late date cancellation. However, luckily I had a cousin who lives in Boucherville and she let us drop our truck & trailer in her driveway. She called around to a couple of garages to help us and Mr. Louis-Philippe Descary from Midas in Boucherville told us to bring the truck there and he would look at it first thing Tuesday morning, as it was close to closing time. Caa then brought our truck there. Mr. Descary phoned the next day (tues.) at 2:30pm our truck was ready to go. The starter had died. We were on our way...long drive that day to get to ferry on Wednesday. Thankfulful a night crossing. Very disappointed in Ford dealership in Boucherville, with the person who wouldn't help us or even concerned about our situation. read more

The USA Ford Dealership could (and should) use the Customer Service from Boisvert Ford of Boucherville ! After being stranded with lifgate jammed, interior lights still on even when we shot the motor, the driver's side door code not functional and rear view camera not giving us the 'lignes and sounds", we had stopped at three dealers (Woodbine, NJ, Manahawkin, NJ and Egg Harbor Township, NJ) - none would take us despite our emergency - especially traveling to up North (Canada) where everywhere for the next 6 weeks had been booked and could not be cancelled anyway ....would take us.... They all said: "go somewhere else we are booked solid". We finally arrived in Boucherville, QC. The dealer took us without hesitation and said that they would take care of everything. The staff is courteous, knowledgeable, and we got our car the next morning - everything was fixed and, surprise .... NO costs as we were still on warranty. Thank you to Isabelle, Veronica and the mechanic who made our problems fixed and the whole situation so smooth.... read more